Job Location: Bangalore
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Visa Inc. is looking for a bright, enthusiastic, and dedicated employee to join our PRE-Risk Application Support team. In this role, the candidate will be responsible for supporting our production Risk applications by managing and supporting Issuer client implementations, solving technical problems, and coordinating the deployment of various application development initiatives. The candidate must be able to work in a fast-paced environment, manage changing priorities, follow established processes, troubleshoot problems and perform root cause analysis in a mixed Oracle, Java, and NoSQL Linux environment, and work internal tickets and client escalations. The candidate must have an aptitude for seeing and quickly identifying issues, determining causes and delivering timely solutions.
Specific Responsibilities will include:
- Initial escalation for PRE-Risk application issues including support of Call Center analysts and Account Management partners on Issuer escalated issues.
- Implement and maintain functional and performance monitoring scripts and tools.
- Monitor application performance (e.g. memory, logging, latency) and work with development and performance management teams to identify and address performance tuning opportunities.
- Deploy code, operational break fixes and other proactive maintenance activities.
- Participate in root cause analysis for service failure and provide resolution.
- Work across functional teams to resolve complex issues.
- Compose and maintain clear internal documentation.
- Work with ticketing application to manage ticket queue and maintain Service and Operational Level Agreements.
- Follow and promote established processes and guidelines for Production systems.
- Function in an Operations environment requiring rotating on-call support including nights and weekends as required.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or related discipline preferred or equivalent work experience in a similar environment.
- Experience with Linux command line utilities for troubleshooting and maintenance of applications.
- Experience with SQL databases with the ability to write and execute SQL queries.
- Strong written and verbal communication skills.
- Strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment.
- Strong technical aptitude and a desire to learn is a must.
Preferred Qualifications:
- Experience in a level 2 production support role and/or software development.
- Experience with Unix shell scripting, Perl, Java and/or Javascript.
- Experience supporting a multi-platform application with understanding of interactions between application platform layers including Linux/Unix OS, Java JVM, REST and SOAP interfaces and Database.
- Understanding of distributed Linux Systems, load balancing and Network concepts.
- Experience with Oracle, MongoDB and Couchbase.
- Experience with FICO Falcon application.
In addition to a variety of learning opportunities and positive work environment, we offer a wide range of career growth opportunities. This is an excellent opportunity for someone looking to start and grow their technical career.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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