Job Location: Fountain Valley, CA
Job Detail:
Come Work for one of 2022’s Best Companies to Work For! Our client, is a top automotive manufacturer in need of a Customer Feedback Program Analyst for an immediate opportunity. This role will be based out of their Fountain Valley facility and will require you work 1 day onsite, the rest of the week remote.
As a Customer Feedback Program Analyst you will:
As a Customer Feedback Program Analyst you will:
- Assist in the research and investigation of requests received in the Customer Feedback team’s inbox and SGM’s inbox related to general questions, exception requests from region and field team members, and requests from legal.
- Lead in logging requests, advising team members, starting research of key variables within systems, building timelines, and identifying facts.
- Review research and investigation findings with key team members.
- Work with other team members to help fill in gaps of research and investigation.
- Assist in developing regular and ad hoc customer feedback and retail process reporting (e.g., weekly, monthly).
- Participate in user acceptance testing (UAT) to ensure dept. projects such as JD Power dashboard enhancements and Tableau reports are reviewed, and issues/errors are identified.
- Maintain department KPIs slides containing past and current ranking and scores, as well as targets and achievements.
- Complete miscellaneous tasks to assist in supporting the department needs.
Requirements:
- Bachelor’s degree preferred
- Two plus years of related experience preferred
- Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS)
- Understanding of the systems and business processes that populate critical systems with data
- Excellent written, communication and interpersonal skills
- Strong analytical and technical skills to identify patterns and troubleshoot issues
- Proficiency with Windows based software programs – Microsoft Office, Word, Excel, PowerPoint, Teams, and Outlook. Advance knowledge of Excel using pivot tables and v looks ups preferred.
- Proficiency with data exploration and data visualization tools like Tableau and Alteryx
- Hands-on analytical work experience with SQL and/or Python; able to extract, transform, load data
- Self-motivated, team-oriented, and strong time management skills to prioritize deadlines
This position is a temp role, estimated to last 6 months or longer. It offers a foot in the door of a top company known to hire on our talent. Pay is between $25-35/hr. Hours are full time, M-F from 8am – 5pm. Role is hybrid as stated above so you must be local.
Ideal Experience in any of the following:
- Consumer Affairs
- Customer Analyst
- Data Analyst
- Customer Service
- Call Center
- Warranty Analyst
APPLY TODAY
VOLT WORKFORCE SOLUTIONS
Volt is an Equal Opportunity Employer.
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