Job Location: Bangalore/Bengaluru
Position Responsibilities :
- Work with Retail leadership, Retail Support, Engineering, Product and other business partners to resolve issues ranging from introduction of new processes, features or technologies to documentation and/or improvement of existing processes
- Monitor for data related spikes on RTs and leading the troubleshooting triage
- Represent and lead the Retail Operations Teams in critical Product Launches, Annual Events
- Support/Plan for tools and monitoring enhancements
- Coordinate with multi-geographical teams to drive Retail Operations Team Goals
- Establish a robust feedback mechanism to Engineering Teams for temporary and permanent solutions of the issues reported by Retail Teams
- Drive escalation of issues, coordinate key resources across the organization in the escalation process, and project manage the issue until its resolution
- Build trusted relationships with key stakeholders within the organization to generate proper levels of awareness and adoption of the team s objectives and goals
- Help develop and deploy process innovations and facilitate the sharing of best practices across the organization
- Be responsible for assisting leadership teams in setting and measurement of actual performance against expected standards
- Manage all day-to-day activities related to performance improvement.
- Build, empower, and coordinate talented operations focused teams in the practical application of continuous improvement tools to drive significant business impact and culture.
Who are you:
- You are a proactive problem solver who operates effectively and independently, even in areas of uncertainty and ambiguity
- You can successfully interact with executive leadership and stakeholders
- You have a customer service approach to solving problems
- You can simplify strategy into simple actions
- You have excellent data analytics skills with a strong focus on execution
- You empower and inspire your team to act and embrace the mindset that, “Everything can be made better.”
- You have a passion for Operations
Position Requirements:
- 7 years of total work experience
- Prior experience working in an eCommerce environment preferred
- Prior working experience in JIRA, Tableau, Power BI, MySQL, Hive preferred
- History of fostering strong cross-functional relationships between engineering and business stakeholders alike
- Experience in establishing, measuring, and meeting KPIs metrics, and managing complex on-the-fly operational concerns
- Self-directed, well organized and have good follow-up skills.
- Innate curiosity: passion for digging into the undefined and finding ways to execute
- Strong communicator; able to level up and down on topics with ease
- Strong leadership capabilities and interpersonal skills
- Bachelor s degree in Computer Science, Business Administration, Information Systems, or related field.
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