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Job Location: New York, NY
WMG’s top priority is the safety and wellbeing of its team members, artists and songwriters across the globe. In response to COVID-19, WMG is fully committed to helping its people balance their home and life commitments with flexible working options, virtual wellness sessions, and more. WMG strives to maintain a COVID-free workplace. To that end, being fully vaccinated against COVID-19 is a condition of employment for all US new employees, prior to the commencement of employment. If you are hired, you will be required to provide proof of your vaccination as part of your new employee onboarding process, subject to our legal obligation to make reasonable accommodations in certain limited circumstances.
Job Description:
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
- Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
- Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
- Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
- Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.
We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Job Title: Technical Business Analyst
A little bit about our team:
The candidate for this position will assist the Product Owner as a liaison between the Global Technology team and our supply chain operations and label representative teams. They will participate in requirements gathering from these groups, understanding their needs and work with the Product Owner & Technical Lead to propose solutions which fit each business request. The ability to take a granular requirement and look at it from a wide lens to foresee unintended, negative impacts as a result of a request is instrumental for this position. The ideal candidate must have the ability to multi-task and track the progress of various development requests across multiple development teams.
In addition to new requirements, the candidate will also be involved in issue resolution and bug fixes. The ability to triage issues, identify system issues vs. user error, escalate to the necessary development team and see a fix through to completion is necessary. The candidate will need to be able to classify if a bug is a critical issue that needs attention immediately or if there are workarounds which can be done in the interim until the issue is resolved.
Being self-driven, having willingness to engage with users and the ability to pivot and change directions are essential in this fast-paced environment where business priorities are ever-changing. The candidate must have a familiarity with digital music distribution, including the latest entertainment formats, trends and business models.
Here you’ll get to:
- Participate in business requirements gathering specifically with a concentration of order management within the digital supply chain.
- Create technical user stories in coordination with Product Owner & Technical Lead.
- Participate in regular standup & sprint planning sessions, ensuring developers are delivering code constantly and consistently, in-line with finalized requirements & business direction.
- Perform post-development Quality Assurance testing to ensure functionality has been developed to required specifications.
- Assist Product Owner with pre-deployment demos and post-deployment functionality rollouts to global business users.
- Support Product Owner & Technical Lead as key advisor by identifying system efficiencies and functionality enhancements that should be considered for the digital supply chain.
- Participate in weekly meetings with operations teams, release management teams and tech leads from other business groups to discuss operational issues and strategize future system enhancements.
- Provide operational support for business users, specifically with a concentration of order management within the digital supply chain.
- Triage and document reported system issues to identify root-cause of reported problems. Initiate bug-fix tickets to track development when needed and oversee ticket through to Production rollout and resolution.
About you:
- 3-4 years of experience working with technology teams with a concentration in application development
- 2+ years of experience in basic management and business skills
- Knowledge and experience with Agile methodology; including tools like Atlassian JIRA & Confluence
- Basic understanding of XML structure and tools (Oxygen, XMLSpy) with DDEX knowledge desirable
- Working knowledge of basic SQL queries and Oracle development tools (Toad, SQLDeveloper, DBeaver) desirable
- Experience and knowledge of digital media order management applications, functions & processes preferred
- Bachelor’s Degree in Computer Science, Business Management, Music Business or similar discipline
About us:
As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.
Together, we are Warner Music Group: Music With Vision & Voice.
Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.
Copyright © 2022 Warner Music Inc.
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