Job Location: New York, NY
The Transaction Migration Senior Lead Analytics Consultant will drive cross-channel analytics to support transaction migration efforts, a key CSBB strategic objective. This individual contributor will facilitate robust tracking of digital enhancements on contact center call volumes and branch transactions to empower CSBB leadership with the insights and analytic framework necessary to help optimize efficiencies of branch banking and contact center service models. They will facilitate use and adoption of a common cross-channel framework (e.g. Customer Task) to inform investment prioritization across LOBs. To accomplish this, they will work closely with Customer Data & Engagement Platform (CDEP) Consumer Data Products (CDP) team to deliver the Consumer Data Framework (CDF), which will accelerate consumer insights through a centralized platform, enhanced tooling, and a single source of truth.
The CDEP team is a function that spans Wells Fargo’s three Consumer Lines of Business. The goal of the function is to build cutting-edge data and analytics assets and deploy them to directly improve Customer Experience and deepen customer relationships.
Required Qualifications, US:
- 7+ years of Analytics and Reporting, Financial Modeling, Statistics, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Extensive knowledge and understanding of cross-channel data and analysis
Skilled data scientist with the ability to turn findings into executable plans to meet business objectives
Financial analytic proficiency rooted in sound business principles of ROI-optimization
5+ years of experience with SAS or SQL, or other data management, reporting and query tools
5+ years of experience integrating multiple data from multiple platforms (e.g. relational databases and cloud-based)
Experience with Hadoop ecosystem tools relevant for real-time and batch data ingestion, processing and provisioning using tools such as Apache Flume, Apache Kafka, Apache Sqoop, Apache Flink, Apache Hive or Apache Storm
Knowledge and understanding of digital channel systems, processes, and analytic tools
Proficiency in banker-assisted (branch banking and contract center) data
Excellent verbal, written, and interpersonal communication skills
Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to prepare presentations, management reporting, and statistical analysis
Ability to create and improve process through strategic thinking
Experience designing and developing business intelligence or data analytics applications using tools such as Tableau
Other Desired Qualifications
Pay Range
$115,900.00 – $206,100.00 Annual
Benefits
- Information about Wells Fargo’s employee benefits
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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