Industry Type:
IT / Software Dev
Job Detail:
Intune Administrator Lead L3 Role – 7+ Years Mumbai (Onsite)
- Company Name: WillWare Technologies
- Experience: 7+ years
- Work Model: Onsite
- Work Location will be Mumbai – Andheri Seepz.
- Working days – 5 days a week – 24*5 support
Job Description:
Role : Intune Administrator Lead
Required Skills:
Technical Expertise: In-depth knowledge of Microsoft Intune, Azure AD, and related technologies.
Problem-Solving: Strong analytical and troubleshooting skills.
Communication: Excellent verbal and written communication skills to interact with various stakeholders.
Project Management: Ability to manage multiple projects and tasks efficiently.
Security Awareness: Understanding of security best practices and compliance requirements.
Job Summary/Tasks:
Working as a member of the Global Endpoint Management, this individual is responsible for the support of the Microsoft Intune and SCCM infrastructures. This individual will demonstrate good partnering and cross-functional teaming skills with peers. Working with the team managing thousands of windows clients, iPhones and iPads used in house and making sure they are finely tuned and properly secured. As many mobile applications are developed In-house, will have to work with the development teams to find the optimal solution and also be in charge of electronically signing the mobile applications for publication In-house as well as on the public Apple and Google stores.
•Ensure escalations from Operation /Customer/Cross teams are handled well and on time (Incidents and Events).
•Managing Task
•Change Management
•Incident Management
•Configuration (CMDB/ inventory) Management
•Performance tuning
•To document WINS/SOP/Documents/How to’s
•To Build and maintain Knowledge Base for UCB
•Technical Team Building
•Daily Meet with the Team
•Knowledge Transfer / Mentor/ Coaching
•Technical discussion
•Check system logs for errors and take necessary actions to restore normal service (troubleshooting, escalation to system owner/local system admins…) •Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environment.
•Experience managing an OS image deployment for large corporate environments Image infra support.
•Deployment, installation and administration of Microsoft Office, Adobe and other Core Products
•Functional working and debugging knowledge of IOS Devices, android devices and Microsoft Windows operating systems.
•Check-in, test & deploy global client application packages on client systems worldwide.
•Provide technical expertise, guidance and strategic recommendations to other IT groups.
•Testing and implementing OS and application related patches and service packs
•Provide troubleshooting & technical support following the UCB ITSM process.
•Responsible for smooth Operations
•Manage, Remediate and Report on Device / Workstation Compliancy as per the UCB Policies.
•Open support calls with Microsoft / Apple/Application Support if required.
•Provide regular reporting on infrastructure status: SCCM Client version, Products versions and etc…
•Attend Global Client Engineering Operations meetings
•Design Device Inventory / Distribution / Metering / Compliance Reports based on customer requirements
•Knowledge on service restoration and should be part of Service restoration team during issues.
•Aware of the latest tools and technologies, take part in design and Problem management infrastructure workshops with Ops/Infra/Security teams. Investigate issues across the ecosystem as a strong team player.
•Work closely with Infrastructure teams, IT architects & Technical experts take part in cross domain virtual teams (e.g platform performance, security, fraud detection, financial reconciliation etc.)
•Collaborate daily with Product, Project, and Infrastructure teams.
•Automate where possible, Work on making the systems and processes to be compliant with UCB standards and regulatory requirements.
