Job Location: Bellevue, WA
Job Detail:
TITLE: Business Systems Analyst – ERP Ops
POSITION TYPE: Full-Time (W2)
LOCATION: Bellevue, WA
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of technical revolution. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We’re grounded by humility and driven by ambition. we’re passionate, and we love tough problems and new challenges. You don’t hear a lot of I don’t know how or I can’t at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com.
WHO we’re looking for:
We are looking for a Business Systems Analyst – ERP Ops who will be responsible for mainly supporting operational issues and changes in process and systems by working closely with a dedicated Engineering team, Operations and business teams to help reduce cost, realize operational excellence and improve customer journey on the .com site. You will report to the Senior Product Manager.
Role and Responsibilities:
- Daily conduct system log monitoring and troubleshoot any interface errors or issues with online orders mainly within SAP R/3 system
- Support eCommerce process improvement projects and initiatives through evaluation of current work processes and identification of improvement strategies
- Assist in preparation of project planning and coordination, including but not limited to: scheduling, defining roles and responsibilities and documentation.
- Serve as product owner to support teams managing new product launch, system implementations, and mechanisms to accelerate growth for the .com site sales
- Partner with engineering and operations teams to improve the .com site, especially on fulfilment and billing process
- Identify blockers, ruthlessly prioritize, and influence central teams without direct reporting relationships to deliver results
- Analyze inquires and issues on ERP interfaces or ERP system to come up with improvement plan and make changes to the system
Required Experience and Education:
- 3-5 years of experience in project management, including managing, planning, organizing, scheduling and tracking of projects from initiation, planning, execution and delivery
- 1-3 years of experience in fulfillment/distribution center/operations, supply chain, general management, or engineering operations
- Bachelor’s Degree in information sciences/or computer science, Business Administration, consulting, or business/analytical experience
- Expertise in the product or market including specific technical or industry knowledge
- Expertise in software product development lifecycle
- Experience in Confluence and JIRA preferred
Necessary Skills and Attributes:
- Self-motivated individual with the ability to thrive in a team-based or independent environment.
- Detail-oriented with strong organization skills.
- Ability to work in a fast-paced environment.
- Limited supervision and the exercise of discretion.
- Demonstrated ability to interpret data and make business recommendations
- Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
- Ability to multitask and work well under pressure
- Natural tendency to be curious, positive and creative
- Team player who collaborates well with others
- Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience
- Demonstrable ability to looks for areas of improvement and proposes process improvement initiatives
- Proven ability using Microsoft Office products to Expert/Advanced level
Physical Demands:
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk, or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% – 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.
Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.
WHAT we’ll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:
- Medical Plans
- Dental Plans
- Vision Plan
- Life & Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
- 401(k)
WHAT you should know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.
This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.
Salary/Pay Range: $30.00-$58.00/hr (Depending on experience)
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