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Job Location: Pittsburgh, PA
The Role
The Business Analyst 1 supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact.
Clients
- Understands and able to communicate the client’s plan design, including coverage levels and options, eligibility, enrollment, change and termination procedures
- Primary contact with client and vendors and responsible for reviewing and resolving cases and uncommon vendor error reports
- Process system data updates via case management such as indicative data, election data, dependent, and beneficiary data
- Maintain list of vendor contacts
- Create system processing documentation and processing calendar to be maintained by the Benefits System Administrator
- Manage ongoing administration schedule (ongoing and dual year)
- Perform vendor management for clients, such as manual updates and replying to inquiries
- Helps manage and maintain the administration implementation checklist until complete for new implementations
- Create and communicate agenda for vendor calls in preparation for annual enrollment
- Attend internal and external project meetings
- Provide backup support to Benefits System Administrator
- Manage annual enrollment processes including, updating processing documentation and testing and vendor coordination and obtaining approval
- Manage fulfillment inventory with clients
People
- Identify and communicate with the service center and administration team: trends, new work, internal documentation updates, daily case volumes
- Serve as escalation point for inquiries related to ancillary services such as dependent audit, IMT, COBRA and billing
- Lead client web admin training, internal training, guidance and assistance with all tasks for ongoing work
Excellence
- Ensure that all documentation starts from best practices and adheres to standards
- Understand system requirements and system specifications
- Understand and help support the gathering of requirements and documentation for implementation and ongoing administration processes
- Coordinate administration resources, training, process changes, project setup for each project
- Create all new procedures as needed and review procedures updated by Benefits System Administrator
- Ensure the Benefits System Administrator is completing system processing correctly and in a timely manner
- Set up and test data encryption and transmission protocols with client and vendors
- Peer review internal procedures annually to ensure they are maintained and up-to-date
Exercise discretion and independent judgment in responding to and resolving client issues
Requirements
- Strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit plans
- Knowledge of flexible benefits administration
- Strong analytical and problem solving skills
- Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
- SQL query skills are preferred
- Ability to schedule work, delegate and monitor progress of others
- Professional and responsible approach to work, clients and associates
- Ability to organize and prioritize with strong attention to details
- Excellent oral and written communication skills
- Ability to work in a team environment
- Ability to work independently in a project related work environment
- Ability to work a flexible schedule
- Ability to complete multiple projects within established deadlines
- Bachelors’ degree preferred
Job
Operations
Primary Location
United States-Pennsylvania-Pittsburgh
Other Locations
United States-Pennsylvania-Philadelphia, United States-New Jersey-Mount Laurel
Schedule
Full-time
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