WTW | Hiring | Business Analyst 1 – Health & Welfare | Pittsburgh, PA | BigDataKB.com | 2022-09-29

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Job Location: Pittsburgh, PA

The Role

The Business Analyst 1 supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact.

Clients

  • Understands and able to communicate the client’s plan design, including coverage levels and options, eligibility, enrollment, change and termination procedures
  • Primary contact with client and vendors and responsible for reviewing and resolving cases and uncommon vendor error reports
  • Process system data updates via case management such as indicative data, election data, dependent, and beneficiary data
  • Maintain list of vendor contacts
  • Create system processing documentation and processing calendar to be maintained by the Benefits System Administrator
  • Manage ongoing administration schedule (ongoing and dual year)
  • Perform vendor management for clients, such as manual updates and replying to inquiries
  • Helps manage and maintain the administration implementation checklist until complete for new implementations
  • Create and communicate agenda for vendor calls in preparation for annual enrollment
  • Attend internal and external project meetings
  • Provide backup support to Benefits System Administrator
  • Manage annual enrollment processes including, updating processing documentation and testing and vendor coordination and obtaining approval
  • Manage fulfillment inventory with clients

People

  • Identify and communicate with the service center and administration team: trends, new work, internal documentation updates, daily case volumes
  • Serve as escalation point for inquiries related to ancillary services such as dependent audit, IMT, COBRA and billing
  • Lead client web admin training, internal training, guidance and assistance with all tasks for ongoing work

Excellence

  • Ensure that all documentation starts from best practices and adheres to standards
  • Understand system requirements and system specifications
  • Understand and help support the gathering of requirements and documentation for implementation and ongoing administration processes
  • Coordinate administration resources, training, process changes, project setup for each project
  • Create all new procedures as needed and review procedures updated by Benefits System Administrator
  • Ensure the Benefits System Administrator is completing system processing correctly and in a timely manner
  • Set up and test data encryption and transmission protocols with client and vendors
  • Peer review internal procedures annually to ensure they are maintained and up-to-date

Exercise discretion and independent judgment in responding to and resolving client issues

Requirements

  • Strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit plans
  • Knowledge of flexible benefits administration
  • Strong analytical and problem solving skills
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
  • SQL query skills are preferred
  • Ability to schedule work, delegate and monitor progress of others
  • Professional and responsible approach to work, clients and associates
  • Ability to organize and prioritize with strong attention to details
  • Excellent oral and written communication skills
  • Ability to work in a team environment
  • Ability to work independently in a project related work environment
  • Ability to work a flexible schedule
  • Ability to complete multiple projects within established deadlines
  • Bachelors’ degree preferred

Job

Operations

Primary Location

United States-Pennsylvania-Pittsburgh

Other Locations

United States-Pennsylvania-Philadelphia, United States-New Jersey-Mount Laurel

Schedule

Full-time

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