Job Location: Denver, CO
Provides technical support to the Thermal Steam & Chilled Water businesses. Maintains the customer billing workbook. Assess Thermal Energy customer usage and process data to create accurate and timely customer billings. Reports issues relating to revenues, forecasting, pricing, cost of services, business performance, and capital projects. Ensures terms and conditions of various regulated and non-regulated contracts and leases are met. Provides general office support and process improvements.
Essential Responsibilities
- Operates and maintains the customer billing database for Thermal Energy Steam and Chilled Water businesses to be billed in CRS. Examples of routine and non-routine operations are: rate changes, prorates, adding/removing customers, etc. Processes and analyzes data from various sources using existing or devised programs in order to perform bill validation.
- Provides data reporting that includes customer revenues, pricing, equipment, and plant operating characteristics which affect cost of goods sold, determining actual unit costs, preparing forecasts and comparing with actuals, and reports on business performance.
- Responsible for maintaining contract compliance with the terms and conditions of various regulated and unregulated steam and chilled water customer long-term contracts and leases. Examples would be adjusting the billing database to accept escalations, discounts, varying terms, electric reimbursements on leased plants, etc.
- Supports and participates in teams by gathering and analyzing data; supports all management. Assists in the preparation and compilation of business plans, budgets, and scorecards.
- Assists plant managers with the prioritizing and scheduling of work orders. Coordinates with the plant managers to ensure weekly crew schedule integrity. Prepares work management system reports, including maintenance backlog reports.
- Works as a liaison between billing, finance, and other key departments to ensure processes are integrated.
- Communicates directly with customers to resolve steam and chilled water customer billing issues. Follows established rules regarding late charges, customer written communications, etc.
- Responsible for receiving of goods and services ordered by plant managers. Responsible for timely and accurate payment of invoices.
Minimum Requirements
- HS diploma or equivalent is required.
- Additional education in accounting/finance is preferred.
- Familiarity with utility billing systems and utility regulatory requirements is desired.
- Ability to effectively communicate and work successfully across business units as well as with Xcel Energy’s customers is required.
- Must be proficient in the use of Microsoft Office Suite, especially MS Excel.
- Strong written and verbal communication skills.
- Must possess strong analytical skills as well as proven problem-solving and decision-making skills.
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Competency Band:
- Accountability
- Customer and Stakeholder Engagement
- Job and Business Expertise
- Operational Excellence
- Relationship Focused
Location(s): CO – Denver
Organization: Operations and Generation
Department: 37820:Thermal Energy
Schedule: Full-Time
Non-Union jobs will be posted internally for a minimum of 5 business days, after 5 days the job may be unposted at any time.
Union jobs will be posted based on the union agreement.
The anticipated starting base pay for this position is: $23.10 to $32.30 per hour
This position may also be eligible for the following benefits and/or pay components: Pay – Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave
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Recruiter: Lea M Felty
Hiring Manager: Tim S Brown
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com
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