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Job Location: Bhagya Nagar
Job Detail:
- Become an expert in the Yext software (Knowledge Graph, Pages, etc.) and be responsible for platform configuration changes for our clients and partners
- Process inbound client requests, including but not limited to configuration, optimization, troubleshooting, and data management. Drive requests to completion
- Assist with day-to-day project management and delivery of services for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
- Apply excel to compare large data sets of Yext powered listing information against publisher scan results
- Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
- Discover and document unique client nuances
- Refer to and contribute to internal process documentation
- Contribute to internal resources and deliver important product feedback to leadership and relevant teams
What You Have
- BA/BS degree or similar college level education
- 0-3 years of operations, customer support, or analyst experience
- Proficient in data analysis and manipulation with solid spreadsheet (Excel)
- Outstanding and effective interpersonal skills; along with proven ability to communicate sophisticated issues across departments and with external contacts
- Diligent, organized, process-driven
- Ability to work quickly and accurately in a fast-paced environment
- Autonomous worker with excellent time management skills
- Ability to thrive in a cross-functional team environment
- Interest in technology
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