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Job Location: San Francisco, CA
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about
Zoom’s Workstyles
.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom is looking for a Business System Analyst as a part of our Enterprise systems team which is focused on delivering business solutions for our Demand to Quote business. This position will partner with our Channel and Marketing Operation teams to elicit business requirements and collaborate with multiple technology teams to drive solutions and functionality in our Salesforce platform. The position will be dynamic and challenging and we are looking for the right individual that can think on their feet and really embrace new challenges as they come along.
KEY RESPONSIBILITIES
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Architect and design functional solutions and processes by understanding broader business drivers and future scalability
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Develop business solutions applying wider knowledge across the entire Sales lifecycle, leveraging best practices and business metrics.
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Liaison very closely with Sales, marketing, Channel/Partner operations teams to understand business requirements.
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Apply business acumen to help define and improve business process flow in the CRM and connecting platforms (through definition of best practices, generate ideas for improvement and management of special projects)
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Key contributor in cross-functional teams, BRD review, development plans, and roadmap development
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Document functional business requirements, process flow diagrams, and business cases
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Facilitate requirements gathering and process mapping workshops, facilitate review sessions with functional owners and end-user representatives
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Partner closely with the IT Engineering team for creation of functional and technical specifications documents.
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Manage relationships with multiple business teams for new solution features and technical support
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Participate in end-to-end implementation planning including project management, issue management, communication and change management
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Independent self-motivated ability to learn on the job
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Create and deliver high quality presentations
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Preparation of user documentation and training documentation as necessary
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Identify opportunities to leverage Zoom technology
QUALIFICATIONS
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Bachelor’s Degree in CS, MBA or Equivalent
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Solid understanding of CRM/PRM capabilities and functional areas
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Strong business acumen, superb knowledge of business processes and CRM best practice required
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Excellent business engagement. presentation and communication skills
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Experience in working with global teams for enterprise scale business environments.
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Knowledge of SDLC processes and tools, Iterative Design & Prototyping (Agile) added advantage.
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Exposure to subscription based selling motions through direct and indirect channels.
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Expertise in Salesforce and experience in Salesforce based solutioning would be an
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Exposure to reviewing technical specifications, design documents
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PMI PBA, CBAP certifications will be an added plus
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Excellent analytical and quantitative skills or experience
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at
careers@zoom.us
.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
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