Job Location: Bangalore
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about
Zoom’s Workstyles
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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Data Analyst, Marketing & Customer Success
Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers.
The Data Team at Zoom brings data closer to the decision. To achieve this, we need to ensure that we’re meeting the consent, privacy, and regulatory needs of hundreds of millions of users worldwide. We know that Customer Happiness depends on the privacy and security of our users’ data, which is why when we use data to help us build a better product, we need to build best-in-class data tools and systems that are sensitive to evolving needs.
This role will be part of the Marketing & Customer Success Vertical and will be collaborating closely with other data analysts, data scientists and data engineers. This Vertical works very closely with the Marketing Team and the Customer Success Team to extract insights and build ML models around marketing activities and effectiveness, as well as customer behavior. This role will work closely with the Marketing & Customer Success Teams to help define, measure and track success metrics and KPIs for Zoom’s marketing activities and customer support initiatives. The ideal candidate will have experience transforming product KPIs and success metrics into clear, intuitive and actionable dashboards. The ideal candidate will also have strong SQL skills to translate business logic into performant tables that power dashboards. This individual should demonstrate strong communication skills, collaboration and an intellectual curiosity. Does this sound like you? Come join us!
Responsibilities
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Collaborate with Marketing & Customer Success Teams to define KPIs and success metrics for products and features
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Translate KPIs and metrics into clearly defined, performant tables
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Build, modify and maintain dashboards to track KPIs, metrics and the general health of products
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Communicate with technical and non-technical stakeholders to collaborate on strategy, tactics, and to present findings
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Analyze data to uncover insights, trends and answer key business questions
Qualifications
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Degree in a quantitative field such as analytics, statistics, mathematics, or computer science
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6+ years (3+ with an advanced degree) of professional experience in a data-driven, analytical role
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Demonstrated previous proficiency in SQL and experience with Python/R and during technical interviews
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Experience in quantitative analysis
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Demonstrated strong communication skills
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Strong data storytelling skills, including the ability to distill technical insights into a clear and compelling narrative
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Experience building intuitive dashboards using BI tools, preferably Tableau
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Experience working independently and as a member of a cross-functional team
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Experience with Marketing or Customer Success Team is a bonus
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Experience with dbt is a bonus
Note: If your experience isn’t a perfect match for the above job description, but you’re still a good fit for the role, apply. We want to work with smart people who are good at their job and those people may not “check every box” above or may have unique career paths.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at
careers@zoom.us
.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Explore Zoom:
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Hear from our leadership team
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Browse Awards and Employee Reviews on Comparably
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Visit our Blog
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Zoom with us!
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Find us on social at the links below and onInstagram
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View more jobs, sign up for job alerts and join our talent community.Visit the Zoom careers site
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