ZoomCar India Pvt Ltd. | Jobs | Business Analyst | BigDataKB.com | 27-03-22

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05/04/2022

Job Location: Bangalore/Bengaluru

Roles & Responsibilities

Followings are the responsibilities:

– End to end ownership of hourly, daily, and weekly reports for Supply Side Metrics for Zoomcar Business – Periodically monitor and review performance of the reports and take corrective & preventive measures with inputs from major stakeholders – Derive insights from data, create actionable business reports and share them with Program Managers – Be the liaison between regional business stakeholders and product teams to create new reports, modify existing reports and provide data cuts and analysis. – Design new initiatives aimed at improving supply-side metrics through data-driven systems

Must Haves:

– Should have experience in Reporting and data analysis – Proficient in SQL, Metabase, Tableau, Python, MS Excel etc. – At least 2 years of experience in owning end to end data & report management – Experience of working with multiple stakeholders spread geographically with varied interests – Startup experience is a big plus What we offer: – Opportunity to be part of a high growth startup – Ownership in both design and execution of new ideas to improve process – Platform to work with multi-city, dynamic and diverse environment

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Prepare clear and concise comms and publish them based on the priority of the incident. Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts. In particular, ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies. Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management. 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Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
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Preferred Qualifications: - Experience in the martech, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be a part of an innovative and forward-thinking organization that values technology and continuous improvement. - Work with cutting-edge open-source frameworks and cloud technologies., SAAS Product. - Leadership opportunities with a direct impact on our customers and product success. Let's start a conversation and make magic happen together! Website - https://netcorecloud.com/											1	....h, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be.... Tools: Ansible, AWS, Monitoring Tools			No					Yes

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