Zscaler Softech | Jobs | Sr. Business Support Analyst-Salesforce administration | BigDataKB.com | 31-03-22

• Supporting Business Lead to Opportunity (L2O) & Route to Market (R2M) functions & processes through Salesforce Administration.

• Interact with the Business System Analyst (BSA) team to work & deliver Business requirements that involve Configuration & Administration in SFDC.

• Handle case incidents & perform End-user troubleshooting to improve user experience in SFDC.

• Configure Sales Cloud in Salesforce.com.

• Perform RCA analysis, identify gaps in Business/System Process & suggest improvement measures.

• Build custom reports, dashboards.

• Installation of packages.

• Sandbox Refresh & Post Refresh tasks.

• Contribute to the team on Cases & Operational Change Requests (CR) Prioritization.

• Act as an SME & train new team members.

Qualifications

• 7+ years of experience in enterprise automation, with the most recent 5 years in Salesforce Administration.

• Hands on experience configuring Sales Cloud in Salesforce.

• Hands on experience in Copado deployment & user story promotions.

• Manage Salesforce security including roles, profiles, sharing rules, workflows and groups, validation rules.

• Managing user setup, profiles and roles, basic customization of objects, fields, record types, page layouts and validation rules, process builders and flows.

• Installing manage packages.

• Develop and create customized reports and dashboards.

• Perform UAT testing process for new functionality created by the SFDC Dev team

• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.

• Creating and maintaining documentation on processes, policies, and help related materials for users

• Should have experience in Master and Transactional Data management.

• Good research skills on the AppExchange.

• Good to have (not mandatory) Salesforce Development knowledge.

• Should be able to work independently with minimal supervision.

• Preferably an Expert in Excel & analyzing large volumes of data and identifying patterns.

• Comfortable with loading and querying large data sets using Data Loader and/or Workbench.