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Zscaler Softech | Jobs | Sr. Business Support Analyst-Salesforce administration | BigDataKB.com | 31-03-22

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Job Location: Bangalore/Bengaluru

  • Supporting Business Lead to Opportunity (L2O) & Route to Market (R2M) functions & processes through Salesforce Administration.
  • Interact with the Business System Analyst (BSA) team to work & deliver Business requirements that involve Configuration & Administration in SFDC.
  • Handle case incidents & perform End-user troubleshooting to improve user experience in SFDC.
  • Configure Sales Cloud in Salesforce.com.
  • Perform RCA analysis, identify gaps in Business/System Process & suggest improvement measures.
  • Build custom reports, dashboards.
  • Installation of packages.
  • Sandbox Refresh & Post Refresh tasks.
  • Contribute to the team on Cases & Operational Change Requests (CR) Prioritization.
  • Act as an SME & train new team members.


  • 7+ years of experience in enterprise automation, with the most recent 5 years in Salesforce Administration.
  • Hands on experience configuring Sales Cloud in Salesforce.
  • Hands on experience in Copado deployment & user story promotions.
  • Manage Salesforce security including roles, profiles, sharing rules, workflows and groups, validation rules.
  • Managing user setup, profiles and roles, basic customization of objects, fields, record types, page layouts and validation rules, process builders and flows.
  • Installing manage packages.
  • Develop and create customized reports and dashboards.
  • Perform UAT testing process for new functionality created by the SFDC Dev team
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.
  • Creating and maintaining documentation on processes, policies, and help related materials for users
  • Should have experience in Master and Transactional Data management.
  • Good research skills on the AppExchange.
  • Good to have (not mandatory) Salesforce Development knowledge.
  • Should be able to work independently with minimal supervision.
  • Preferably an Expert in Excel & analyzing large volumes of data and identifying patterns.
  • Comfortable with loading and querying large data sets using Data Loader and/or Workbench.


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