Job Location: Coppell, TX
Job Detail:
As our AI Engineer, you will support call center operations by building applications that help customers easily reach the departments they’re looking for and by helping customer service agents quickly retrieve the data they need to help the customer. You’ll do this through customer-facing natural language software and through agent-facing chatbots. You can work with both vendors and vice presidents and are comfortable working with a hybrid remote team split between California and Texas.
What You’ll Do
- You’ll be coding as part of a team in two-week sprints to move projects bringing our call centers into a more modern user experience while also fielding problems from operations and product owners as they pop up.
- You may be asked to represent the team in meetings with business units inside the company and with vendors.
- You will be part of an on-call roster for two weeks at a time every few months.
What You’ll Need
- To thrive in this role, you must understand the importance of your work to the public image of the company and be motivated to learn new skills and processes to improve both your own work and that image.
- You have a background in Insurance or Call Centers with experience developing API’s in .NET, preferably using C#.
- You’re ready to show off your leadership skills and share your knowledge with a new team.
- Added reference to MuleSoft that is used to connect the API’s they will develop between AAA and our vendors
- You’re able to develop and analyze reports to understand what is happening with the system or what has happened with the system.
- You have worked previously with an Agile team or understand these concepts. You expect to participate in daily standup meetings, you’ll complete your projects or stories during our sprints, and you’re ready to meet frequent deployment deadlines.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts
AAA Texas is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
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