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Job Location: Mumbai
Customer Services is an integral part of Adenza’s growth and success. This division’s mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
We are seeking a Business Analyst to join the growing Product Support team in Mumbai. The team is charged with providing subject matter expertise for clients across the globe. This is a tremendous opportunity to develop business, product, and technical skills. The position affords a unique opportunity to leverage existing technical expertise and develop/enhance domain knowledge and develop a Front-To-Back, Cross Asset view of the Financial Markets.
Provide expert Level 2 support to our customers by addressing and resolving reported issues related to product faults, configuration/setup, user issues and general maintenance/patch management of Calypso products
Work directly with customers and provide them with advice on the use and configuration of Calypso products
Collaborate closely with partners, and internal groups, including engineering, quality assurance, product management, and professional services team
Manage issues and timeline of development deliverables, and keep customers informed on progress
Maintain subject matter experts in one or more asset classes/Calypso module and associate market trends
Participate in the creation of new tools and processes to improve product support effectiveness and improve customer satisfaction
Participate in training scheduled with Product Management and other product support BAs covering new functionality in future releases
Skills And Requirements
Bachelors or master’s degree in business / Finance field or equivalent
You will have superior interpersonal skills and be customer focused at heart
Experience is working with financial products (e.g., FX, Fixed Income, Equity, MM, and derivatives market) and financial market data (e.g., Quotes, Zero Curves, FX Curves, Volatility Surfaces) is desirable
Ability to work with minimal supervision, be a fast learner, self-motivated, team player and collaborator with strong problem-solving skills.
Strong ability to map conceptual financial and business elements to practical system capabilities. Should be able to translate business requirements into actual system configuration.
Professional working proficiency in English and Spanish is a must
If you have exposure to financial risk management, model validation and different approaches to calculation of risk is an advantage
Technical self-sufficiency, especially in SQL, Java, JBoss is also an advantage
More About Us
Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We’re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Many restaurants are just opposite our building. We have two large offices with a modern cafeteria with a coffee vending machine, coffee/tea/snacks are always available games as well. Two boxes of fresh fruit are delivered once a week.
Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused and customer centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.
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Permanent – Full Time