Job Location: Elk Grove Village, IL
ADP is hiring a Technical Operations Analyst
- Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
- Are you passionate about providing excellent customer service?
- Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to design what’s next?
In this role, as a Technical Operations Analyst you wil join our Infrastructure Incident Management team. The SWAT team is an onsite 24/7/365 central point of contact, communication and incident support for the technology and infrastructure at ADP. This is a support role that focuses on level 1 operational support on a Global Infrastructure Team. You will be a first responder focused on keeping our network, servers, operation systems and applications running smoothly. You will play a central role in the health and stability of our global infrastructure; this will include troubleshooting, documentation, communication, planning, implementation, and coordinating efforts to resolve issues with our partners and vendors.
To thrive in this role, you will need IT experience, network infrastructure experience, Linux OS and Windows OS Support experience and clear communication skills.
Like what you see? Apply now!
Learn more about ADP at tech.adp.com/careers
A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP’s commitment on our YouTube channel: http://adp.careers/DEI_Videos
WHAT YOU’LL DO:
Here’s what you can expect on a typical day:
- Collaboration and Communication. You’ll be the point person for developers and operations when they need to find a solution quickly. You’ll listen to their needs, find a solution and share it. You’re comfortable presenting to leadership everything from system designs to new ideas for technology to production incidents.
.
- Variety of work. There is no typical day. You will support engineers, checking if something is not working and writing the code it takes to fix it. You must be nimble, adaptable, and flexible.
- You’re comfortable working on products with tech never used before. Inevitable challenges will arise, and we’ll rely on you to look for a solution. Fail fast, fail safely.
- You have 5+ years of experience in relevant skills gained and developed in the same or similar role.
TO SUCCEED IN THIS ROLE:
- You’ll have a Bachelor’s degree OR equivalent IT expeirence
- 2+ years expeirence supporting large enterprise, servers/network infrastructure enviornments, Windows and Linux OS support
- Cisco CCNA certification recommended
- Microsoft or RedHat Linux certification recommended
- Expeirence with ITIL framework including but not limited to certifcation
- Demonstrated understanding of network communication, current server technology, and hardware
- Demonstrated experience, or knowledge, with general IT topics client/server, OS, Database, networking, security, and automation
- Understanding of Active Directory & Domain architecture, DHCP, DNS, File and Print server functions
- Working knowledge of supporting mobile devices, including mobile device management (MDM) applications
- Recommended Scripting skills (Python/Ansible/Bash) or hands-on experience with automation tooling for managing network environments
- Flexibility to work any shift or day of the week, including holidays
- Must possess organizational proficiencies to multitask and work in a fast-paced environment with minimum supervision
- Must be highly motivated, self-starting, and committed to achieving results and have a strong sense of ownership and follow-through to resolution
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to net out the best solution.
- Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
- Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
- Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
- Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.
- Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )
#LI-MT2
#LI-Hybrid
Explore our COVID-19 page https://tech.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Submit CV To All Data Science Job Consultants Across United States For Free
Leave a Reply