Job Location: Houston, TX
Job Detail:
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role:
The AIG Travel Rapid Learning Lab® delivers leading user experiences and optimal conversions for our own and our travel partners’ integrated and non-integrated travel insurance sales.
The lab sits in the heart of the AIG Travel business and leverages cutting-edge quantitative methods to dramatically improve our interactions with our customers and prospective customers. There is a strong focus on improving Digital Direct Marketing functions across all customer touchpoints, and the customer experience in the digital space.
As a Data Scientist within the lab, you will work with all of AIG Travel’s business units, both domestic and international. The work will span the entire sales funnel, including media channel optimization, prospect identification and targeting, testing messaging and creative effectiveness, real-time digital bidding optimization, website and call center testing and optimization, and customer experience improvement within fulfillment. The role has a direct impact on the success of our testing programs and the measurable results achieved.
What you will do:
- Leverage advanced analytics to generate actionable insights, optimize conversions and improve marketing efficiency; relevant techniques will include supervised and unsupervised machine learning, frequentist and Bayesian statistical methods, Design of Experiments for multiple factors, cohort studies and time-series analyses
- Extract, clean, merge and manipulate data from multiple sources that may be in structured, semi-structured or unstructured formats
- Manage analytical projects through the lifecycle of data exploration and visualization, model building, validation and performance evaluation
- Drive end-to-end insights by leading business problem definitions, formulating hypotheses, and delivering solutions to support business decisions and outcomes
- Communicate insights from quantitative analyses to both technical and non-technical audiences
- Design and assess pilots for new products from a data-driven perspective
- Build solutions that are scalable and create great business impact
- Push the envelope in the digital marketing space to drive towards a customized customer experience across the sales funnel
- Work with business sponsors, AIG’s Travel Partners and IT teams to translate their needs into analytic solutions
- Engage with current and prospective business partners to communicate optimization program features, benefits and results
What you bring to the table:
- A solid understanding of statistical hypothesis testing, Design of Experiments and A/B tests
- Experience in statistical and machine learning techniques such as linear regression, logistic regression, survival analysis, GLM, clustering, feature engineering, dimensionality reduction, model validation
- Strong knowledge of writing queries in SQL as well as programming in Python and/or R
- An understanding of the needs and trade-offs in balancing predictive power, interpretability, and ease of implementation
- Proven ability to effectively manage your time while multitasking between time-sensitive projects and competing, dynamic priorities, while also maintaining strong and productive relationships with internal stakeholders and external partners
- Strong verbal and written communication skills, listening and teamwork skills, and effective presentation skills; this is essential since you will have a lot of exposure to different internal groups (data, IT, actuarial, medical, underwriting, legal etc.) as well as AIG’s Travel Partners, such as airlines and online travel agencies
- Experience with data visualization libraries (e.g., Matplotlib/Seaborn/Plotly, ggplot or D3)
- Proficiency in creating and presenting effective and visually appealing PowerPoint presentations
- A master’s degree (or, preferably, a PhD) in a quantitative discipline
- 2+ years of relevant experience
- Experience in Digital Direct Marketing is a plus, as is familiarity with Snowflake and AWS SageMaker
What you can expect from us:
- An opportunity to be on the cutting edge of analytics in Digital Marketing
- Opportunities to apply state-of-the-art machine learning techniques to real world datasets
- Work with highly intelligent and accomplished individuals who understand and value technical challenges
#LI-CM1
A look at our Benefits
We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our Giving Back program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues’ development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
candidatecare@aig.com
. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
SM – Sales & Marketing
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Travel Assist, Inc.
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