Job Location: San Francisco, CA
Duties:
Company
ServiceNow, the fastest-growing enterprise company over (USD)1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldnt be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked fornot againstthem. The ServiceNow cloud-based platform was built to simplify the way work gets done.
Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work thats meaningful, not menial.
Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Team
ServiceNow is seeking an enthusiastic Sales Business Analyst to join the Sales Process and Infrastructure team where we strive to make the world of selling better by optimizing and supporting Sales processes and infrastructure.
Role
The individual will be a key member of our Sustaining Business Systems team, partnering and supporting the Alliances & Channels team by driving efforts related to maintaining, enhancing and improving systems and creating efficiencies. This includes effectively addressing Partner Portal, PRM, CRM and related tools requests, enhancements, issues and questions. This role reports into the business and not IT.
Responsibilities:
Perform business requirements gathering and analysis: documenting current state and desired/future state business processes, outlining impact and opportunities and ensuring solutions meet business needs and requirements.
Evaluate business processes, anticipate requirements, identify areas for improvement, and work collaboratively and cross-functionally to develop and implement solutions.
Manage projects and monitor progress by tracking activity, resolving problems, recommending actions and providing status updates, serving as a liaison between stakeholders, internal partners and users.
Work cross-functionally with Partner Operations, Partner Sales Operations, Partner Programs and other Channel & Sales support teams to drive alignment and optimize end-to-end processes.
Actively participate in regular sprint planning and backlog grooming activities, including working with stakeholders to understand and develop user stories/business requirements.
Provide a combination of functional and business expertise to our IT partners to assist with the implementation of system changes and enhancements.
Contribute to the definition of user acceptance test scenarios and participate in User Acceptance Testing (UAT) during sprints and release preparation.
Engage with Partner & Sales Enablement to support communication and training efforts related to new features, enhancements and best practices.
Participate in special projects and other duties as needed.
Skills:
In order to be successful in this role, we need someone who has:
Bachelors degree in business or a related field.
3+ years of relevant experience in Alliances & Channels, Sales or Business Operations.
3+ years as a Business Analyst or similar role working with Sales and Channel tools including Partner Portal, PRM, CRM, Customer Lifecycle Management (CLM), Configure, Price, Quote (CPQ), Forecasting & supporting back-office applications, preferably in a SaaS environment.
Comfort with learning new technology. Experience with Microsoft suite of products, including Dynamics CRM, is strongly preferred.
Experience writing detailed user stories, collaborating with business system analysts and developers and working with stakeholders to deliver enhancements through an agile sprint process.
Exceptional critical thinking skills: using logic and reasoning to identify strengths and weaknesses of alternate solutions, conclusions or approaches to problems.
Experience engaging with all levels of the Enterprise with the ability to influence stakeholders and work collaboratively to determine acceptable solutions.
Attention to detail with excellent planning and organization skills and can adjust to changing demands to prioritize among multiple deliverables and tasks in a fast-paced environment.
Excellent written, verbal skills, interpersonal, and problem-solving skills with tenacious follow-through.
Proven ability to work both independently and as part of a team while demonstrating key traits of creativity, initiative and flexibility.
Strong team player with ability to build relationships and the experience collaborating with and supporting geographically dispersed users.
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