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Job Location: Bangalore/Bengaluru
Business Analyst & PMO
As a part of the Business Analysis Team you are:
- able to leverage your domain knowledge, process-oriented methodologies, strong analytical background, and exemplary interpersonal communications skills.
- willing to work closely with clients, solution partners, cross functional and multi geography teams to ensure the delivery of any client or internal engagement that DBC is responsible for.
Job Responsibilities:
- Performs Due Diligence and Business Process Assessment to determine target processes ideal for transformation
- Creates the Process Definition for automation & robotization engagements for the Business Transformation Group.
- Works with DBC team members to develop the Solution and Value Proposition, including commercials and business models.
- Works with internal Alorica Teams and the Client Organization for completing all above activities and be responsible for end-to-end Project Management of specific engagement(s).
- Is involved from the Deal-Shaping phase to Transition, thinks out of the box and is willing to address the customer with process/ toolset improvement approaches towards a structured flow of data as input for a successful RPA, RDA, AI, IA project.
- Will need to work on RFI/RFP/Pitches with the DBC solutioning team
Key activities:
- Interface directly with internal stakeholders / client on all tasks necessary for Process Analysis and PMO activities.
- Interface with Alorica Internal teams
- Interface with Solution providers/partners.
- Run workshops with client SMEs to understand the end to end process while identifying any automation blockers and the suitability of the process for automation.
- Calculate automation and FTE benefit and build effort estimates.
- Ability to review and question Process / Operations trends and outliers that have an impact on the business case
- Present summary of findings to the client and walk them through to be design of the automated process.
- Provide outputs for weekly due diligence updates with the client.
- Understanding the risks, assumptions, and dependencies associated with the process.
- Work closely with development team to ensure requirements are accurately mapped and suitable for development.
- Project planning to proactively identify, manage, and mitigate risks and unknowns
- Clear communication to executive stakeholders, using spoken, written, and visual methods.
- Coordinate internally with DBC team specifically DCOE to get inputs for any Pre-Sales requirements.
Requirements:
- 8-10 years gathering requirements and delivering projects as a Business Analyst, Systems Analyst, or Product Owner
- At least 5 years of relevant professional experience
- Work experience in the BPO industry preferred, as is domain/ process knowledge in BFSI, Telecom, Retail & eCommerce, Healthcare etc.
- Knowledge of emerging technologies such as Artificial Intelligence, Robotics (RPA/RDA), Machine Learning, Blockchain etc.
- Excellent communications skills, (US) English, both, written & verbal.
- Proficient in MS Powerpoint, MS Excel, MS Word, Visio, PDF etc.
- Passion for driving consistent processes and the wisdom to know when they need to change
- Fluent working across the business, and with technical and development teams
- Focused, detail oriented, and able to keep track of multiple complex projects simultaneously
- Able to seamlessly develop and maintain relationships with different types of stakeholders
- Excited by ambiguity, changing priorities and rapid iteration in a very fast-paced environment
- Willing to travel and attend meetings workshops on client premises and work from client premises.
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