Job Location: Arlington, VA
- Bachelor’s Degree
- 5+ years of experience in product or program management, product marketing, business development or technology
- Experience overseeing roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience with end to end product delivery
This position can be based out of Arlington, VA; New York City, NY; or Cupertino, CA.
Are you data oriented, technologically curious, and confident in proposing opportunities to improve the experience of sellers and advertisers building a brand on Amazon’s thriving marketplace?
Amazon is seeking an experienced, talented, and motivated Senior Product Manager to join our Customer Experience Strategy team. The Customer Experience Strategy organization is dedicated to improving Amazon’s Seller and Advertising business through both internal and external processes and technology. Our team’s mission is to constantly challenge the status quo and drive innovation in the end-to-end customer experience.
You will join an expanding team which measures Amazon’s customer experience globally and will present business recommendations in order to drive changes, to solve identified issues, and eventually to achieve our vision: Earth’s Most Customer-Centric Company. You will own and contribute to studies that identify industry, customer experience, and technology trends, which will help define our roadmap. You will apply a variety of methodologies to drive studies across multiple channels, geographies, and departments, collaborating with senior business leaders in developing and improving the experience of using Amazon to grow a brand.
If this role is right for you, you will be excited about the opportunity to be our customers’ advocate and influence their experience on Amazon! The right candidate must possess an end-to-end understanding of advertising and brand growth practices, excellent analytical skills, knowledge of product management practices, project management experience, and a record of delivering projects in a complex and ambiguous environment.
Key job responsibilities
- Manage ambiguity: Understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience.
- Insights product development and delivery: Own and execute end-to-end research including the scoping, design, data collection, data analysis, recommendations and presenting results to senior leadership.
- Stakeholder Management: Build strong relations with internal stakeholders to understand priorities, define our roadmap, and collaborate with them on studies and actions to implement product and service solutions.
- Customer Research and Analytics: Plan and deliver customer insight products by working backwards from customer needs, for example: scoping each unique effort, design, data collection/data analysis, tech assessment/analysis, and providing recommendations which are presented to senior leadership.
- Innovation: Identify, track, and monitor industry/experience trends and drivers of customer satisfaction. Develop new tools, methodologies, and/or standards for measuring customer experience.
- Teamwork: Work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer needs, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
- Master’s Degree, in management consulting, digital advertising, marketing technology, brand management, product management, or market research
- Experience in areas such as marketing, brand management, advertising, or market research
- Strong, data-driven business and technical judgment
- Ability to distill informal business requirements into problem definitions, dealing with ambiguity and competing objectives.
- Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen.
- Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions.
- Excellent writing skills; able to produce and finalize complex documents
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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