Job Location: Camden, NJ
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.
Our teams are committed to customer service, operational excellence and delivering high-quality, reliable drinking water and other water-related management services.
Our primary business involves the ownership of water and wastewater utilities that provide water and wastewater services to residential, commercial and industrial customers, treating and delivering more than 1 billion gallons of water per day.
Primary Role
Sr. Business Analyst (Sr. BA) role serves as liaison between business SMEs & project teams (Dev, QA, UAT) with focus on conducting requirement elicitation sessions, generate current/future state business processes, documenting business and functional documentation. Sr. Business Analyst will be working with multiple functional domains to avoid any gaps in requirements impacting multiple teams. Sr. BA will also help QA/UAT teams in defining test strategies, test plans, and test scripts, and well-defined deployment strategy for successful delivery of technology solutions.Key Accountabilities
- Work with business SMEs and technology partners (Solution leads and Architects) to review intake requests and define business case/charter for project approvals.
- Build understanding about AW technology eco system to ensure quality solution definition for identified business needs.
- Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
- Drives innovation and creative solutions by providing value propositions during project inception and execution.
- Implements best practices and uses knowledge of internal and external technology challenges and opportunities to drive business transformation. Addresses risks, limitations, and vulnerabilities.
- Collaborate with Business Stakeholders to translate the business needs into business/functional requirements.
- Document and translate business requirements into detailed functional/non-functional requirement specifications
- Assist project delivery using Waterfall/Agile methodology by generating accurate documentation.
- Assist in defining SMART KPIs to track business value gains for each initiative.
- Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
- Assist and contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
- Participate in quality management reviews, including designs, prototypes and other requirements work products.
Knowledge/Skills
- Ability to identify requirements/backlog of business functions and their alignment with AW’s overall business strategy, and impact of said requirements/backlog.
- Strong experience with requirement analysis using different SDLC (Agile, Waterfall, Incremental framework), JIRA & MS Office tools
- Strong knowledge of business process modeling using a modeling tool (Visio or Blueworks Live).
- Good experience in an information technology discipline ideally with specialization in business/systems analysis.
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Ability to listen, and build rapport and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams in a matrixed organization.
- Ability to effectively drive business, culture, and technology change in a dynamic and complex operating environment
- Ability to balance what is “right” with what is “realistic”
- Ability to deal efficiently with escalations and difficult situations/people under pressure
- Deep understanding of combining different technology and process-oriented solutions focused on Finance, Supply Chain, Rates and Regulatory functions to drive business value
- Sound experience in defining business/technology strategy for CFO’s organization by leveraging solutions focused on
- Scenario based rate case modeling and financial analysis
- Process standardization, governance, and automation
- Business insights and self-service
- Timely financial visibility
- Merger & acquisition processes
- Experience with SAP S/4HANA implementation and finance digital transformation is preferred
- Experience with leveraging AI/ML enabled solutions and/or RPA for business process automation, risk management, data insights etc. is preferredExperience/Education
- 10+ years of experience as a Business Analyst supporting cross functional initiatives
- 10+ years of experience facilitating the development and implementation of business/technology strategic products and projects based on management objectives
- Bachelor’s degree in Business Management, Computer Science, Information Systems or equivalent relevant work experience
- Business Analysis Certification (CBAP/CCBA/CFLBA) (highly desiredCompetenciesCollaboratesChampions safetyCultivates innovationCustomer obsessedDrives ResultsNimble learning
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