Job Location: Chicago, IL
Job Profile Summary
Responsible for driving sales/customer-focused activities and efficiencies, leading and delivering projects across businesses and sales channels, coordinating delivery of customer service/sales execution and representing the customer/sales perspective for various initiatives.
Job Advert
About the Role:
Our customers’ success is our business.
Responsible for assessing processes, identifying control gaps and implementing necessary improvements in order to improve the customer experience. This position strengthens operations by driving process quality standards, identifying and driving technology (ie Salesforce) process efficiencies and developing standard methodologies related to data, digital capabilities and process analytics. This position champions the customer experience and voice internally to secure fluid management of execution expectations and new opportunities. Strategically partner with appropriate teams and leaders regionally and globally to ensure standard processes are implemented and maintained. Work with all levels of employees to gain understanding of day to day operations, influence and attain consensus from leadership on proposed process improvement initiatives and ensure that defined improvement initiatives align with business strategies.
This position is the liaison with customers and the main point of contact for process and system changes. This position has influence on processes managed by Analysts and is involved in training and work direction especially around process initiatives. This is a highly visible role that requires solid attention to detail, internal and external multi-functional interface, strong business insight and ability to drive and identify continuous improvement opportunities.
Key Responsibilities:
- Support relevant partners with key business insights that tie to metrics
- Provide technical analysis and feedback regarding impact of regulatory changes, projects, system upgrades or modifications to improve existing as well as new processes and systems for efficiencies
- Create and prioritize feasible, value-based solutions to address customer problems
- Direct customer engagement, ensuring to gather the voice of the customer to drive improved experience with bp
- Find innovative ways to share takeaways from company trends, industry best practices and customer feedback
- Assist in the identification of high risk or inefficient data processes resulting in risk and error mitigation while promoting principles of standardization and simplification
- Provide effective communications to ensure engagement of all relevant collaborators
- Strategically lead the development, improvement and execution of processes, policies and projects within the team
- Serve as a digital and process expert for sales
- Advocate for Agile Ways of Working and tools
- Train current team members in process changes, system implementations and policy changes
- Ensure accuracy and integrity of data is kept in a timely manner
- Support relationship management of third parties to enable end to end delivery to include vendors, GBS and customers
- Act as change management agent; coach and influence the team through transformational shifts
- Conduct training sessions to support business needs for stakeholders
Role Requirements:
- Bachelor’s Degree Required
- Strong SAP, Salesforce and Customer Portal experience
- Solid Experience with Microsoft Excel (data manipulation and validation)
- Adept in the use of the Agile methodology to manage a large volume of work and drive project delivery
- Knowledge of industry leading digital tools and technologies
- Demonstrated drive to proactively identify and implement positive changes in optimizing processes, systems, internal controls & assurance practices
- At least 5 years of experience in the areas of relationship management, process improvement and strategic project enablement
- Continuous Improvement approach using digital solutions improve operating processes
- Experience managing projects & demonstrated abilities in meeting tight deadlines & overcoming barriers to project success
- Demonstrated ability to influence and inspire changes across multi-functional teams; using data & Analysis
Entity
Customers & Products
Job Family Group
Sales Group
Relocation available
Negotiable
Travel required
Yes – up to 10%
Time Type
Full time
Country
United States of America
About BP
CUSTOMER AND PRODUCTS
We’re gearing up for the future. At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms.
C&P will become a hub, housing our midstream, lubricants, aviation, sale of chemicals, mobility and convenience, marketing and our next-generation businesses, making it a highly integrated and interconnected organisation. And with safety being our core value, our commitment to safe and reliable operations will never change.
Want to join the team? This means:
- being customer-centric, agile and responsive to changing customer needs and dynamic markets
- focusing on growth and development of customer offers
- optimising the chemicals and fuels value chains to maximise integrated value
- contributing to the reduction of carbon intensity of the products we create, and sell, by 50% by 2050 or sooner
- creating strategic partnerships that drive long-term value for C&P
- being digitally enabled and empowered by customer insights and data to deliver solutions.
Legal disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test(and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½” scalp, or > 2 cm/¾” body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information, neurodiversity/neurocognitive functioning or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at PeopleCareHouston@bp.com; or by telephone at 833 478 7480 8am-5pm CST/CDT Monday-Friday.
Read the Equal Employment Opportunity is the Law poster and the poster supplement – for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement
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