Job Location: Commerce City, CO
JOB
The IT Senior Business/Application Analyst analyzes business processes, identifies technology needs, gathers business/technical requirements, and manages technical projects in order to recommend and implement IT solutions. This position will also provide primary and subject matter expertise on applications in use by assigned departments. This role will be the trusted IT partner to assigned City departments and will provide Tier 2/3 Application support to assigned departments. This position supports the Commerce City Police Department. The hiring range for this position is $78,027 – $105,337 annually.The City of Commerce City has adopted a hybrid work environment that includes remote (telework) and in-person duties. This position offers primarily remote work and is required to be on-site when needed, this position will also have flexible schedule options.
EXAMPLE OF DUTIES
Defines and documents Tier 1 support role and provides Tier 2/3 support and subject-matter expertise for enterprise and departmental software applications to end-users Provides project management for assigned technical projects and develops communications strategies for stakeholders in alignment with PMI and PMBOK methodsLeads the development and delivery of both technical documentation and end-user training material for assigned applications Translates business requirements into technical processes and system solutions that are aligned with the IT department strategic plan and industry best practicesCoordinates and leads the installation, testing, maintenance, and upgrade of software according to vendor procedures and City configurationsDevelops requirements, specifications and documentation for IT needs in collaboration with assigned department stakeholdersEnsures that all work is end-user focused, committed to excellence, with strong attention to detail during all phases of the project lifecycle including discovery, initiation, requirements, design, development, testing and implementationNegotiates priorities and builds consensus among City departments, external customers, application end-users and IT staffDevelops and manages Request for Information (RFI) and Request for Proposals (RFP) for new software and hardwareIdentifies and documents system deficiencies and recommends solutionsProvides end-user training on systems and processesDesigns reports from various databasesResearches and stays current on technologies and their application to the organizationValidation that projects and systems are meeting the end-user’s needs and requirementsPrepares process documentation, deliverables, and other related documentsParticipate in on-call after hours support teamDocument all work products and progress in the IT Service Management SystemEnsure service level commitments are met to internal and external customersAll employees must model and demonstrate the City Values at all times during the course of employment; to include: Integrity, Collaboration, Innovation, Respect and ExcellencePerforms other duties as assigned
MINIMUM QUALIFICATIONS
Bachelor’s degree in Computer Science, Information Systems, Business Administration or closely related field and at least six years of experience in similar role required. Extensive experience in technical analysis, Tier 2/3 application administration/support, project management, technical documentation and quality management is required. Experience in a similar role in local government is desired. Minimum of 1 certification required in any of the following areas: business analyst, project management or related technical/application. Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or ability to obtain certification within 30 days of employment. An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.Knowledge, Skills, and Abilities: Strong knowledge to perform data analysis and reportingStrong knowledge of the principles and practices of business analysis, business process improvement, project management, and ITILStrong knowledge of the city-wide and departmental business practices, processes, and challengesWorking knowledge of business workflows within assigned departmentsStrong knowledge of city-wide and departmental technology solutions and softwareStrong knowledge of the terminology, principles, and methods utilized within the Information Technology DepartmentStrong knowledge of systems analysis and requirements gatheringWorking knowledge of project management methodologies and practices – PMI preferredWorking knowledge and advanced proficiency in the Microsoft Office SuiteWorking knowledge of Office365 suite of productsStrong knowledge of application administration and Tier 2/3 supportWorking knowledge of the current Microsoft Server and Desktop Operating SystemsWorking knowledge of on-premise and cloud-based systemsSkill in troubleshooting technical issues with end-usersStrong knowledge of Relational Database Management Systems (RDBMS)- MS SQL preferredStrong skills in technical and non-technical documentationSkill in identifying and clarifying problemsSkill in analyzing and synthesizing large volumes of dataStrong time management and organizational skillsStrong facilitation and team-building skillsAbility to maintain a positive attitude in lieu of setbacks and difficult assignmentsAbility to elicit technical and business requirements and obtain an in-depth understanding of target issuesAbility to facilitate and lead various team meetingsAbility to identify and recommend areas for improvement including work process and technical systemsAbility to facilitate change within the organization in a positive mannerAbility to effectively handle multiple projects, changing requirements and prioritiesAbility to communicate difficult information respectfully and tactfullyAbility to communicate technical information in writing and verbally using non-technical language Ability to decompose high-level information into details and abstract up from low-level information to a more general understandingWhat is CJIS Certified? For personnel working with information systems containing criminal justice information (CJI) we require additional screenings. Common disqualifiers may include serious misdemeanors or felony convictions, past or current drug use, domestic violence etc. For more information and questions please contact Human Resources.
SUPPLEMENTAL INFORMATION
Driving: May drive a City or personal vehicle occasionally during the course of businessOffice equipment: Daily use of a copier, scanner, and printerComputer equipment: Daily use of a personal computer, Microsoft Office software, and various specialized software applicationsOther equipment: NonePhysical activities: Sits most of the time, but may walk, stand, stoop, bend, or squat for short periods of time; hand and finger dexterity sufficient to operate office equipment and computer keyboardLifting: May involve lifting and carrying up to 25 lbsVision and hearing: Must be able to see and read paper and electronic documents; distinguish between colors and shades of color, and read small print and symbols. Must hear sufficiently to converse with others and participate in meetings with large and small groupsExposure to environmental conditions: NoneMust be able to pass a background check and drug screeningNOTE: This job description is not intended to be an exhaustive list of all responsibilities and qualifications. Employees are accountable for all duties associated with this position.
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