Job Location: Philadelphia, PA
Job Summary
The Customer Xperience Technologies (CXT) organization at Comcast is responsible for the technology, systems, and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing functions such as human resources, finance, workplace information technology. CXT is a key department within Technology, Product, Xperience (TPX). The Sr. Manager, Business Intelligence is responsible for data integrity and governance, building out and maintaining unified, consolidated reporting, and drive cross-functional workflows and efficiencies. This is a hands-on position and involves close partnership with members of the CXT Business Operations team, along with cross-functional teams including Finance, HR, and Procurement.The ideal candidate will be able to effectively work in the technical areas of CXT as well as corporate finance. The person in this position will sometimes need to navigate an environment with incomplete information, but still deliver results.
Job Description
Core Responsibilities
- Partner with teammates and cross-function business partners to review/build business-critical workflows, processes, documentation, and summaries related to personnel and non-personnel activity and expenses.
- Build out reporting suite, which is a combination of Excel, dashboards, and SharePoint, to provide consolidated data along with business insights to CXT leaders and their teams.
- Implement processes and governance to maintain data integrity.
- Proactively build and provide readouts based on data-based observations, focusing on concrete business opportunities and risks.
- Summarize findings and articulate with partners/decision-makers
- Must be agile to adapt to business changes, leverage business, and financial competence, and constantly look for opportunities to drive efficiencies and help the Business Operations team to be more strategic partners.
- Regular, consistent and punctual attendance.
- Other duties and responsibilities as assigned.
Qualifications
- 10+ years of proven experience with a bachelor’s degree (preferably in a related field of study e.g., Finance, Accounting, Engineering, etc.)
- Proficiency in the management of large IT budgets and resource planning and management
- Knowledge of business/finance and technical aspects of IT infrastructure: servers, storage, private cloud, public cloud
- Highly skilled with consolidated reporting, and reporting tools and dashboards
- Strong financial competence, analytical and communication skills, and ability to effectively partner with a wide range of stakeholders
- Experience working with Excel, PowerPoint, Salesforce, ServiceNow, JIRA, etc.
- Ability to navigate ambiguity – driving improvements/efficiency with incomplete information
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience – think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff – be hard-working learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.
- Win as a team – make big things happen by working together and being open to new insights.
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company – by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what’s right for each other, our customers, investors, and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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