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Job Location: Remote
At Concentrix, we strive to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too.
We are Concentrix’s B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial team where you can reimagine the boundaries of your career. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer.
At Concentrix, you can truly Own Your Future!
The Manager, Business Intelligence role plans and supervises the day-to-day activities of a team of analysts that provide business intelligence for internal and/or external stakeholders. First-level manager leads the delivery of reporting and analytical solutions to stakeholders that provide data-driven insight into business performance, issues, and initiatives. Possesses an understanding of moderately complex client environment(s) and expectations to successfully engage and deliver to strategic client objectives. Brings expertise or identifies subject matter experts (SMEs) in support of cross-functional efforts to identify, interpret and produce recommendations and plans based on data analysis. Advises decision makers by providing strategic, data-based direction to identify and address business issues and opportunities. Ensures that policies and procedures align with corporate vision. Evaluates the results within a business unit to ensure that project/department milestones are met timely and efficiently. Establish team goals and lead analysts through successful work products and timely completion. Coaches analysts to focus on career and personal development, as well as overall productivity and performance.
You Will:
Manage a team of analysts who facilitate established processes and procedures, development and implementation of related analytical work
Supervise day-to-day personnel activities of the Business Intelligence Analysts, including monitoring and reviewing staff performance, managing team projects and timelines, and supporting staff related matters
Assess growth requirement for the team members’ technical knowledge to support the business needs
Facilitate team and individual meetings to keep the team up to date on the business climate, evolving needs of key stakeholders and client(s) and any strategic initiatives for the business
Performance Management: Conduct periodic performance review with all direct reports and adhere to the performance management process
First-level manager leads the strategic design and ongoing maintenance of related data, processes, systems and applications
Execute process review impacting Business Analysis to identify areas of opportunities for enhancements, improvements and/or gained efficiencies
Possesses an understanding of moderate client environment(s) and expectations to successfully engage and deliver to strategic client objectives
Ensures that project/department milestones are met timely and efficiently
Periodic review of documentation within the team’s scope and responsibilities
Provide periodical update and resolve escalation with internal and/or external clients/sales counterparts
Effectively partner and build strong business relationships with both internal and/or external stakeholders to ensure client expectations are met
Lead, coach and motivate the team to achieve specific business targets and meet assigned performance targets to ensure high client satisfaction
Collaborate with cross-functional team(s) and management to optimize processes and systems
Ensure high level of professionalism during all interactions with team and client
You Have:
Proven ability to manage, prioritize, and communicate competing deadlines
Ability to multi-task in a high-volume environment
Prior ability to direct specific tasks through prescribed processes, as well as identify, document, and implement improvements
Ability to work effectively across different functions internally and external clients, having the mindset of solving for the customer
Consistent track record of success with a demonstrated passion for exceptional customer experience and driving team results
9+ years of related experience to reflect skills and talent necessary for this role preferred
Demonstrated ability to communicate quickly and succinctly in communication tools (such as CRM workflow, email, voice and instant messaging (IM)
Prior experience with process improvement/standardization
Strong working knowledge of advanced analysis solutions/tools (such as OLTP/OLAP data structures, advanced excel, Tableau, Toad, Salesforce, Power BI, Business Objects)
Results-driven, analytically proficient with an operational outlook
Proven strong people management, leadership and coaching skills
Good listening and problem-solving skills
Excellent verbal and written communication skills, both internally and externally
Display high integrity and professionalism at all time
Strong understanding of client environments
Proven aptitude to learn new technology and data
Application of highly complex statistical methods (such as regression analysis)
Expert sales motion knowledge (such as new sales, renewals, customer success)
Expert industry & demographic understanding in one of the following (Hardware, Software, SaaS, Healthcare or industrial)
Prior management experience preferred
Prior success in mentoring and guiding more junior staff
Bachelor’s Degree/Diploma, or the equivalent. Degree/Diploma in computer science, finance or statistics/mathematics a plus
9+ years’ experience in data driven business insight & recommendations, business analytics, dashboard design experience
Our Benefits and Perks:
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Various medical, dental, vision plan and life insurance programs
Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts
Paid time off, disability programs and paid parental leave.
Birthday Time Off
Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice.
Rewards and recognition programs
Wellness Incentive Program
Learning and Development Programs
Base pay of $74,000 or more based on experience
Annual bonus potential (target of 15% of base salary)
Accommodation and Diversity:
We have always been and will always be committed to the principle that everyone at ServiceSource, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Virtual First and Remote Work:
ServiceSource is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.
We can currently conduct business in the following states: TN, CO, TX, AZ, KS, MS, GA, AL, NC, SC, IN, VA, and FL. This list is subject to change. Please inquire with your recruiter for more information.
