Conneqtbusinesssolutions | Quality Analyst | Bengaluru | Bharat | BigDataKB.com | 2023-03-05

• Monitoring the required number of calls and giving accurate feedback to the CCE s.

• Implement key initiatives for process improvement

• Constant updating of call center core processes

• Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)

• Provide data inputs to internal stakeholders

• Flexibility and Availability for any ad-hoc business requirement

• Ensure Confidentiality, Availability, and Integrity of Data

• Establish controls on Transaction Processing aiming for a Zero Compliance Defect Output

Eligibility Criteria

• Understand customer expectations and build in the required changes in the processes

• Collecting data and creating reports that would provide Daily operational feedback to the client on the operations.

• To take calls as per business requirements and as part of process compliance

• To appear for internal and external knowledge tests on a regular basis

• Familiarize Adhere to TBSSL s information security quality policies and standards that relate to one s work.

• Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids passwords.

• Awareness of access rights to information information systems.

• Reporting information security incidents including but not limited to suspected viruses immediately.

• Ensure that critical data in the folders where it can be backed up same is informed to Technology

• Being a team player with a very pro-active approach.

• The incumbent should have excellent analytical, problem solving capabilities and lateral thinking skills

• Deep domain process / domain knowledge with ability to interpret scenarios in respect of process compliance based on facts and data.

• 1 + years of experience in the domain

• Expertise in MS tools is a must (Excel, Word, PowerPoint)

• Good Knowledge of Audit and Evaluation function

• Analytical bent of mind

• Ability to handle pressure and a natural go getter

• Excellent verbal and written communication (English)

• Work independently