Conneqtbusinesssolutions | Quality Analyst | Bengaluru | Bharat | BigDataKB.com | 2023-03-05

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Job Location: Bengaluru

Job Detail:

  • Monitoring the required number of calls and giving accurate feedback to the CCE s.
  • Implement key initiatives for process improvement
  • Constant updating of call center core processes
  • Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
  • Provide data inputs to internal stakeholders
  • Flexibility and Availability for any ad-hoc business requirement
  • Ensure Confidentiality, Availability, and Integrity of Data
  • Establish controls on Transaction Processing aiming for a Zero Compliance Defect Output

Eligibility Criteria

  • Understand customer expectations and build in the required changes in the processes
  • Collecting data and creating reports that would provide Daily operational feedback to the client on the operations.
  • To take calls as per business requirements and as part of process compliance
  • To appear for internal and external knowledge tests on a regular basis
  • Familiarize Adhere to TBSSL s information security quality policies and standards that relate to one s work.
  • Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids passwords.
  • Awareness of access rights to information information systems.
  • Reporting information security incidents including but not limited to suspected viruses immediately.
  • Ensure that critical data in the folders where it can be backed up same is informed to Technology
  • Being a team player with a very pro-active approach.
  • The incumbent should have excellent analytical, problem solving capabilities and lateral thinking skills
  • Deep domain process / domain knowledge with ability to interpret scenarios in respect of process compliance based on facts and data.
  • 1 + years of experience in the domain
  • Expertise in MS tools is a must (Excel, Word, PowerPoint)
  • Good Knowledge of Audit and Evaluation function
  • Analytical bent of mind
  • Ability to handle pressure and a natural go getter
  • Excellent verbal and written communication (English)
  • Work independently

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