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Job Location: Shakopee, MN
Reporting to the Vice President of Operations, the Microsoft Dynamics 365 CE Developer/Business Analyst is responsible for Managing the Dynamics 365 CE/CRM platform including configurations, implementations and D365 integrations. This role as an experienced CRM specialist will work with various stakeholders, end users, and internal teams to deliver business solutions.
RESPONSIBILITIES
Be an essential member of the IT integration team and ensure the success of the Dynamics CRM system for the organization and end users.
Manage the Dynamics 365 CE/CRM platform including configurations, implementations and D365 integrations.
Continuously maintain and improve the system by analyzing functionality, troubleshooting issues, performing system upgrades and backups.
Provide user training, promote best practices, create documents, and present information to stakeholders and users.
Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards.
Increase productivity by developing automated reporting/forecasting tools.
Perform market research, data mining, business intelligence, and valuation comps.
Strong fluency with Excel formulas and functions; familiarity with data query/data management tools is extremely helpful (Microsoft Dynamics 365 F&O, Power BI).
Performing all other duties as assigned.
REQUIREMENTS
Bachelor’s degree preferred or 5 years work experience.
2 years hands-on experience with D365 CE/Dynamics CRM online required.
Microsoft Certified: Dynamics 365 for Sales Functional Consultant.
Experience integrating with D365 F&O.
Advanced knowledge of Excel required.
Strong quantitative and analytical competency.
Self-starter with excellent interpersonal communication and problem-solving skills.
Successful candidates will be team players with great communication and collaboration abilities, as well as independent leaders who are able to take initiative.
Ability to deliver in a fast-paced environment under tight deadlines.
Demonstrated initiative with creative thinking with attention to detail.
Proven history of prioritizing and organizing multiple projects and assignments.
Ability to develop working relationships with peers and project members.
Deadline-driven with the ability to perform effectively and work independently.
Demonstrated ability to analyze and interpret data, solid critical thinking skills.
Effective written and spoken English communication skills with all levels of an organization.
Comfortable dealing with ambiguity and the ability to work independently.
Experience working with, and presenting to, senior executives.
Excellent communication and presentation skills; be comfortable interacting with executive-level management.
Strong financial modeling experience.
Professional written, verbal, and interpersonal communication skills that produce desired results.
Ability to effectively present information and respond to questions from internal and external customers which includes coworkers, managers, customers, regulatory agencies, and vendors.
Ability to use a computer and standard business and other work-related software with minimal instruction.
Excellent active listening, decision-making, team building and customer service abilities.
Ability to work and prioritize independently with the capacity to collaborate with others and as a contributing team member; self-motivating.
Excellent time and organizational abilities with the ability to seek assistance in a professional manner.
Capable of demonstrating an understanding of, and being sensitive to, serving a culturally diverse customer base.
Demonstrated ability to learn and apply newly acquired feedback, skills, and knowledge.
Ability to maintain confidentiality and comply with professional ethics and standards.
Ability to learn and apply new competencies and information as to enhance individual job performance and make recommendations to the department.
Strong sense of urgency, accuracy, and follow-through.
Flexible, organized, personable; professional attire required.
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