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Job Location: Mumbai
Shared Services – Senior Analyst – Sr. System Engineer
Responsibilities:
- Experience on Deploying/upgrading Asterisk, Aspect, Genesys Dialer projects
- Must have good exposure on CTI development using API, Agent soft/hard phone customization and integration
- Besides dialer, expectation from candidate is to have knowhow of other OEM products, their comparison analysis based on various Tech factors.
- Should be seasoned dialer CTI professional with very good understanding of SIP Platform & hands on expertise in, troubleshooting issue of VMware server’s issues, Linux, Inbound & Outbound Voice services and Portal, Reporting (Data view, Infomart, CCPulse & Pulse)
Required Expertise:
- To have experience in key Asterisk/Aspect Components like: Dahdi 2.0.1 + version experience
- Asterisk ARI, AMI & AGI
- Hands-on practice in Asterisk CLI command & debugging.
- Asterisk Cloud Experience
- IVR flow development using Composer
- Excellent knowledge of SIP, REST APIs
- Excellent knowledge on My/MS SQL
- VMware and server handling experience will have added advantage
Eligibility Requirements:
- Bachelor’s degree / Master’s degree
- Proven communications skills
Benefits: We believe that talented people make a great organization. Working at eClerx, you will benefit from the following:
- Access to technical and management training courses
- Learn directly from industry SMEs (Subject Matter Experts) and team mentorship
- Learn and utilize best practices acquired across diverse clients, industries and domains
Employment Type: Full-Time
Is this role a commissionable/sales incentive based position? No
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