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eClerx | Jobs | Senior Analyst – System Engineer | BigDataKB.com | 02-04-22

Job Location: Mumbai

Shared Services – Senior Analyst – Sr. System Engineer

Responsibilities:

  • Experience on Deploying/upgrading Asterisk, Aspect, Genesys Dialer projects
  • Must have good exposure on CTI development using API, Agent soft/hard phone customization and integration
  • Besides dialer, expectation from candidate is to have knowhow of other OEM products, their comparison analysis based on various Tech factors.
  • Should be seasoned dialer CTI professional with very good understanding of SIP Platform & hands on expertise in, troubleshooting issue of VMware server’s issues, Linux, Inbound & Outbound Voice services and Portal, Reporting (Data view, Infomart, CCPulse & Pulse)
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Required Expertise:

  • To have experience in key Asterisk/Aspect Components like: Dahdi 2.0.1 + version experience
  • Asterisk ARI, AMI & AGI
  • Hands-on practice in Asterisk CLI command & debugging.
  • Asterisk Cloud Experience
  • IVR flow development using Composer
  • Excellent knowledge of SIP, REST APIs
  • Excellent knowledge on My/MS SQL
  • VMware and server handling experience will have added advantage
  • Experience of Effort Estimations, Project Planning, Impact Analysis, Technical articulation
  • Eligibility Requirements:

    • Bachelor’s degree / Master’s degree
    • Proven communications skills

    Benefits: We believe that talented people make a great organization. Working at eClerx, you will benefit from the following:

    • Access to technical and management training courses
    • Learn directly from industry SMEs (Subject Matter Experts) and team mentorship
    • Learn and utilize best practices acquired across diverse clients, industries and domains

    Employment Type: Full-Time

    Is this role a commissionable/sales incentive based position? No

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