Job Location: New York, NY
Summary of Position:
- Perform periodic and ad-hoc operations data analysis to measure performance and conduct root cause analysis.
- Compile, analyze and provide reporting that identifies and defines actionable information or recommends possible solutions for corrective actions.
- Collaborate with Provider File Reporting Data Quality Manager and Tower Leaders in identifying and recommending operational performance metrics; map metrics against targets and the company’s operational plans and tactical/strategicgoals to ensure alignment and focus.
- Serve as a liaison with peers in other departments, Vendor RMs, and Vendors to ensure data integrity.
Principal Accountabilities:
- Conduct operational data analyses to identify root causes; develop actionable information (recommendations,conclusions and possible solutions); produce reports to evaluate operational efficiencies and effectiveness.
- Prepare dashboards and other management reports, soliciting information from staff throughout the company; serve as liaison to staff for their submissions; ensure quality control; provide oversight to staff when necessary.
- Identify and collect internal historical data; research and collect external benchmark data; devise more efficient and accurate approaches to vet and prepare metric reports; use sound reasoning and judgment for identifying and applying appropriate analytical approach.
- Recommend and implement accuracy, efficiency and productivity enhancements.
- Manage multiple, simultaneous team-based projects along with other individually assigned projects.
- Provide support in developing & expanding the scope of the company’s corporate dashboards and other management reports for distribution to middle and upper management; organize and maintain report methodology documentation.
- Continuously develop more efficient ways to produce reports, including conceptualizing approaches and advancing skills of staff.
- Prepare Operations data related to Medicare Stars; provide reporting, analysis, and other forms of technical support to other areas as needed to assist the Operations Tower Leads in meeting their obligations.
- Communicate and collaborate with internal and external stakeholders as needed to support overall EmblemHealth quality and customer experience objectives.
- Perform other related tasks/projects as directed or required.
Requirements:
- Bachelor’s Degree in Business, Data Management, or other related quantitative analysis field of study required
- Project Management Certification (PMI) or Six Sigma certification preferred
- 3 – 5+ years of relevant work experience including Data Analysis and reporting required
- Business Intelligence Experience – Cognos or Tableau; proficiency with SAS required
- Project management experience preferred
- Proficient with MS Office (Word, Excel, Access, PowerPoint, Outlook, Teams, etc.) required
- Experience working with large volumes of data required
- Energy, drive and passion for End-to-End excellence and customer experience improvement required
- Excellent collaborative skills and the ability to influence management decisions required
- Strong problem solving and analytical skills that be applied across all types of business problems required
- Strong facilitation, oral and written communication and presentation skills required
- Solid coaching skills to continuously develop staff core data analysis competencies at vendors required
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