Enterprisedb Software | Jobs | Senior Analyst – Customer Success | BigDataKB.com | 31-03-22

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05/04/2022

Job Location: Pune

You will have –

5 years of experience in working with Customer Success Teams in an SaaS customer analytics role.
Ability to understand and present Customer metrics like Annual Recurring Revenue, Customer Acquisition Cost, Retention statistic, etc.
Demonstrated proficiency navigating SFDC and utilization of Excel/Google Sheets
A passion for narrating a data backed story of a customer s journey
Curiosity to under micro and macro level reasons for a trend
BA/BS/MBA, preferably with a technology or business focus

Good for you to have –

A Customer-First mindset and passion for supporting customer-facing teams
Thrive in a fast-paced working environment, understanding when to prioritize work requirements and knowing when to pivot
Proven ability to work autonomously while knowing when to ask for support and assistance
Show excitement about working in a learning and growth culture
Effective problem solving, showing ownership, and following issues until resolved.
Demonstrated ability to build strong internal working relationships across all levels of the organization.

You Will Definitely Possess These Technical Skills –

Demonstrated Salesforce and Microsoft Office suite proficiency, specifically Excel and Power Point.
Demonstrated ability to analyze customer data to identify Best Practices
Knowledge of SaaS business metrics / KPIs
Extensive knowledge of reporting using Salesforce objects like Opportunities, Products, Contracts Accounts

What Will You Bring –

Be eager and nimble in supporting the CSM team always, with regards to Salesforce management and work with cross functional teams to facilitate smooth flow of the CSM processes and fast resolution of customer issues which will need logical analysis of each case, attention to every detail and good communication skills.

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Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
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31	12/12/2024		Netcore Cloud	Top / Startup	Top Company	Startup		IT / Software Dev	Mumbai	The Great Bharat (India)		Incident/ Application Head	President/ Head/ Director		Incident Mgmt.	AWS	Pls See The Job Detail	Not disclosed	Other		Job Title: Production/Incident & Application Support Manager Location: Thane Reports to: Sr VP Delivery head Department: Engineering ; Full-Time About us: At Netcore, innovation isnï¿½t just a buzzwordï¿½it's the core of everything we do. As the pioneering force behind the first and leading AI/ML-powered Customer Engagement and Experience Platform (CEE), we're dedicated to revolutionizing how B2C brands interact with their customers. Our state-of-the-art SaaS products are designed to foster personalized engagement throughout the entire customer journey, creating remarkable digital experiences for businesses of all sizes. Engineering at Netcore: Dive into a world where your work directly impacts engagement, conversions, revenue, and customer retention. 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Technical Skills: - Hands-on experience with Linux/Unix environments, cloud services (AWS, GCP, NetcoreCloud). - Proficiency in scripting and coding (Python, Php, Golang, Java, or similar languages) for automation purposes. - Solid understanding of CI/CD pipelines, version control (Git), and Alert & Application monitoring tools. Leadership & Soft Skills: - Proven leadership skills, with experience in team building, mentorship, and fostering a culture of accountability. - Strong interpersonal and communication skills, with the ability to interface effectively with technical and non-technical stakeholders. - Ability to manage multiple projects simultaneously, prioritize tasks, and work under pressure to meet deadlines. Preferred Qualifications: - Experience in the martech, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be a part of an innovative and forward-thinking organization that values technology and continuous improvement. - Work with cutting-edge open-source frameworks and cloud technologies., SAAS Product. - Leadership opportunities with a direct impact on our customers and product success. Let's start a conversation and make magic happen together! Website - https://netcorecloud.com/											1	....h, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be.... Tools: Ansible, AWS, Monitoring Tools			No					Yes

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