Job Location: Durham, NC
Job Description:
The Role
Are you looking to join an incredible team with a great atmosphere? Do you have experience in technical modernization and production operations? Would you enjoy the challenge of solving problems and working in a fast-paced environment where no two days are the same? If so, the Systems Analyst/Production Operations role may be the right next step in your career!
This is an opportunity to use and implement standard processes as we stand up a new team of Systems Analysts supporting Production Operations. We are looking for a candidate who has passion to drive excellence and a desire to research and streamline existing processes.
The Team
Workplace Consulting is a group within Fidelity’s Workplace Investing built to serve and partner with Fidelity’s strategic external clients on their data and technology needs. The Data Technology Team’s dynamic and diverse skillsets are leveraged to complete sophisticated and exciting projects in partnership with both internal and external partners.
We design and build customized solutions to address unique scenarios on behalf of clients. We extract data from a variety of sources (WIDE database schema, client feeds/files, etc.), transform the data to aggregate, translate or apply calculations, then output the results to Client files, Mainframe SCF files or databases.
We engage across Workplace Consulting in data quality improvement efforts that span single and multiple product lines (i.e. Health and Welfare, Defined Benefit, Defined Contribution, Stock Plan Services and HR/Payroll).
You will wear several hats to triage production issues and participate in escalations, document legacy processes, recommend and develop process improvements as well as define documentation standards.
The Expertise You Have
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Familiarity of the WI Defined Benefit, Defined Contribution, Health & Welfare and/or Stock Plan Service business, data process flows and recordkeeping processes
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Knowledge of SQL to read and triage queries across large volumes of data and recommend efficiencies and optimization
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Proficiency with ETL methods and tools – Informatica preferred
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Experience with Python is an added advantage
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Hands on cloud experience (AWS, Azure) is a plus
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Ability to analyze a process from beginning to end to identify where elements deviate from expected client outputs
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Knowledge of Fidelity backend product tables (WIDE, Snowflake, DBR1, etc.)
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A willingness to find uncommon solutions to sophisticated problems and an ability to work with limited direction
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Strong analytical and problem-solving skills, able to research and find answers to technical challenges and learn new techniques as required
The Skills You Bring
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You enjoy working with data and figuring out how the data is structured within Relational databases (Sybase, Oracle, SQL Server, MySQL)
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You are skilled at solving puzzles and reverse engineering how existing processes have been implemented
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You have outstanding interpersonal skills – both verbal and written – with the confidence and composure to raise questions, problem solve and connect with others
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You are able to drive incident management and resolution of bug fixes in addition to identifying root cause
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You enjoy and have the skills for learning new tools
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You like to take ownership, resolve issues and care about the quality of your work
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You have a consistent track record completing tasks in an environment with shifting priorities
The Value You Deliver
Communicating with business and technical consultants across Data, Healthcare, Retirement, Communications and Administration consulting practices on a wide variety of projects, you will analyze and maintain processes, identify data issues and root cause analysis which you will help to resolve. You will be encouraged to take an active part in crafting solutions and making recommendations about how to implement standard methodologies.
Please see below for the salary range for work locations in Colorado only:
$64,000 – $100,000
This position is eligible for incentive compensation or an annual bonus opportunity.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling Dynamic Working.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.
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