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Gallop Research | Jobs | Gallop Research – Manager – MIS & Analytics | BigDataKB.com | 09-02-22

Job Location: Mumbai

Job Description – Manager – MIS & Analytics

Experience Level – 8-10 years

Location – Mumbai

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Experience & Skills:

– Minimum8 years of experience in a MIS management role

– Should have managed Contact Center MIS

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– Should have understanding of Contact Centre Operations KPIs

– Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams

– He/she should thrive in a fast-paced and ambiguous environment.

– Should have done Contact Centre volume forecast & capacity planning

– Should have strong MIS & analytics skills

– Candidate should possess good knowledge and hands on experience on advance Excel/VBA, PPT, MySQL & PowerBI

– Ability to handle pressure

– Strong written and verbal communication skills

– Should have good presentation skills

Roles & Responsibilities:

– Required to generate, maintain, consolidate and track various reports

– Handling multiple reports, working with formula, pivot tables & pivot charts, and various other excel sheet components for accurate data

– Updating various informative Dashboards on daily and weekly basis

– Emailing Reconciled MIS Reports with data visualization details using charts like Bar Chart & Pie Charts

– Generating & Preparing Daily, Weekly, Monthly MIS Reports

– Develop and execute data-based experiments to increase efficiency of decision making based on the results.

– Identify the opportunities of automating the reports, snapshots and dashboards using advanced formulae, Macros, VB and other technique

– Budget Collation and Reporting along with tracking the Budget Vs actual and prepare the reasoning for reporting

– Validate, Audit & Approve Contact Centre billing

– Work with Contact Centre partner on reporting standardization

Location : – Mumbai

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