General Dynamics | Hiring | ITIL Business Analyst | Bethesda, MD | | 3 Oct 2022

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Job Location: Bethesda, MD

Type of Requisition:


Clearance Level Must Currently Possess:

None Jyotish Jyotish - Career & Life Prediction

Clearance Level Must Be Able to Obtain:



No Suitability Required

Public Trust/Other Required:


Job Family:

Business Process Analysis

Job Description:

We are seeking an ITIL business analyst to support the Center for Information Technology (CIT) Operation Management Service (OMS). Applicants should have a good understanding of IT Infrastructure. You should have a working knowledge of IT Infrastructures and applications, as well as IT Service Management tools. You will be responsible for working with each department within the program to analyze processes, recommend new processes and procedures, develop SOPs and work with managers to implement and track the effectiveness of the processes and procedures.

You will report to the CIT OMS Process Manager in performing and completing tasks assigned. You will help and guide CIT in adhering to ITIL processes.

This position is currently 100% remote. However you must reside within commuting distance to Bethesda, MD since client direction may change.


  • Analyze current processes and procedures and recommend enhancements in the process areas of Configuration, Change, Release, and Production Migration.

  • Develop and assist with Process Documentation development

  • Document processes using standard process conventions (e.g., inputs, outputs, activities, process flows)

  • Routinely produce metrics, reports, process documents, mass communications, instructions, agendas, and meeting minutes

  • Document and contribute to process improvement initiatives

  • Develop and update SOPs for the program

  • Assist with Process Deployment

  • Work with the various CIT Service Areas to implement and track processes and procedures

  • Work with the Process Manager to ensure all contract deliverables are met

  • Work in collaboration with other service areas of the IT division to continually improve business processes

  • Assist in facilitating regularly scheduled, essential meetings to review and discuss various IT related activity


  • BS/BA and two years related experience or the equivalent experience/education

  • Knowledge of IT infrastructure and support

  • Knowledge of networking and systems administration

  • Experience developing, writing, and implementing SOPs

  • Experience with ServiceNow

  • Active ITIL V3 OR V4 certification

  • Strong experience with Microsoft Office Suite (Excel, Word, and PowerPoint)

  • Minimum of two year experience with requirements gathering and documentation

  • Minimum of two year experience with at least two of the ITIL processes: configuration, change, release, or production migration.

  • Experience working across an organization and interacting with different teams and skill sets

  • Experience in all ITIL processes

  • Strong technical writing background

  • Must have excellent written and verbal communication skills

  • Experience presenting to large audiences

  • Good understanding of IT operations


  • Be able to work independently and initiate activities without direction



Scheduled Weekly Hours:


Travel Required:


elecommuting Options:


Work Location:

USA MD Bethesda

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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