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Job Location: Hyderabad
Job Detail:
Kick Start Your Career with a Leading Healthcare and Retail Services Company!
Genzeon India Pvt Ltd is hiring for Associate Cloud Engineers (Freshers)
Qualifications:
- Educational Background: BSc in Computer Science, BCom in Computers, or BA graduates
- Graduation Year: 2024 (Must have completed degree in 2024 to get qualified)
- Academic Performance: Minimum of 70% marks or a CGPA of 7.0 and above
If you are interested, do respond with your updated resume and below details.
Educational Qualification:
Year of completion:
Percentage or CGPA:
Willing to work in Hyderabad Location (Yes/No):
How soon can you join us:
Job Description:
As a Level 1 Trainee Cloud/System Engineer, associate is responsible for providing technical support, troubleshooting, and maintenance services for our IT systems. Associate will play a crucial role in ensuring the smooth operation of hardware, software, and network components, as well as assisting end-users with technical issues.
Role:
1.Help Desk Support:
- Provide first-line technical support to end-users via support tracking tool.
- Respond promptly to user inquiries and troubleshoot issues related to hardware, software, and network connectivity.
- Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.
2.Hardware and Software Maintenance:
- Perform routine maintenance on computer systems, including updates, patches, and system optimizations.
- Install, configure, and upgrade hardware and software components as needed.
- Conduct regular checks to ensure the proper functioning of computer systems.
3.User Account Management:
- Manage user accounts, permissions, and access controls.
- Assist in user onboarding and offboarding processes, including account setup and data backup.
4.Network Support:
- Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
- Monitor network performance and address any anomalies or disruptions.
5.Security Compliance:
- Enforce security protocols and best practices to safeguard the integrity and confidentiality of data.
- Assist in implementing and maintaining security measures, including antivirus software and firewalls.
6.Documentation:
- Maintain accurate and up-to-date documentation for system configurations, procedures, and troubleshooting guides.
- Contribute to the knowledge base to facilitate efficient issue resolution.
7.Collaboration:
- Collaborate with other IT team members and departments to resolve complex issues and improve overall system performance.
- Provide input on system upgrades and enhancements.
Responsibilities:
1.Technology Administration:
- Desktop and Laptop, provisioning, and administration
- IT Asset Management
- Desktop support
- Provide education and training for users.
2.Windows Server Administration
- Understanding of Active Directory, DHCP and DNS
3.Office 365, and related system administration
- Office 365 administration
- SharePoint Administration
- Exchange Administration
- Problem diagnosis, investigation, and resolution.
4.Basics of Network Administration
5.Facility Management
- Tasks that need physical attention
- Physical Security
- Procurement and shipping of inventory
Must Have Skill
- Any non-Engineering graduate with up to 2 years of relevant experience
- Solid understanding of computer hardware, operating systems, and networking principles.
- Expect in Windows server Administration, Office 365 administration, AD and UAM
- Exposure on Networking
- Proficient in troubleshooting and problem-solving methodologies.
- Excellent communication and interpersonal skills.
Nice to have
- Knowledge in any scripting language
- Relevant certifications are a plus.
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