HomeGreytip Software | Jobs | Qquality analyst | BigDataKB.com | 08-02-22

Greytip Software | Jobs | Qquality analyst | BigDataKB.com | 08-02-22

Job Location: Bangalore/Bengaluru

Identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.

Coach and mentor the staff based on the evaluations on a day to day basis and track progress

Analyze the quality check data and provide insights and inputs on improvement in people and processes that will directly or indirectly impact customer satisfaction

Liaise with the Team Managers and trainers to create action plans for improvement of staff on various aspects of customer handling

Create and share Weekly/monthly dashboards for review with function head

Identify the top defects every month with RCA and liaise with the training team to conduct refreshers to reduce the defects

Develop process analysis and re-engineering to improve efficiency and improve service quality.

Provide support to the process team to achieve desired results.

Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.

Coordinate with various teams to analyze project results and performance.

Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.

Sharing reports/dashboard regularly with Management and all stakeholder on findings of current process adherence (team wise) along with an action plan.

Qualifications & Skills

Graduate with a minimum of 2 to 3 years experience in a Quality Analyst role preferably in an email and phone support environment. Experience in payroll will be an added advantage

Excellent verbal and written communication skills

Good data analysis and presentation skills

Entrepreneurial mindset, tremendous drive & ownership, hands-on, result-oriented.

Strong problem-solving skills and the ability to adapt and succeed in a fast-paced environment and should be goal drive

Ability to be able to understand the business and customer needs and provide insights to improve people, product and processes

Should have an excellent understanding of quality control concepts and develop creative and innovative ways to improve business processes.

Ability to lead and motivate teams to achieve the goal.

Experience in people handling in terms of providing feedback, creating action plans for team members, follow up on actions plans to closure with the team members

Should be proficient in Microsoft Office.

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