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Job Location: Phoenix, AZ
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
Data and Common Services is responsible for building and maintaining enterprise-wide software services with 7,000,000 calls per day. The services that we build are leveraged both by customer and employee facing applications. Services that enable passenger check-in are ideal for Common Services as they can be re-used by HawaiianAirlines.com, our mobile app, our self-service kiosks, even gate agents may need to access these services. We are also responsible for best practices and common use patterns and frameworks for our integration platform infrastructure that other groups within the company build their applications upon.
Common Services Software Development Engineers (SDEs) are the main contributors to the code powering our Common Services solutions. SDEs work with the Solution Architect’s designs to create detailed technical specifications and implement code that meets our standards for quality, maintainability, performance, and security. A Common Services SDE may work independently or under the direction of a more senior SDE. SDEs in Common Services are proficient coders and problem solvers within the systems integration space, are able to develop comprehensive unit and functional tests, and are able to assist with estimating their time and effort to solve an issue and participate in an agile work team.
Software Developer Engineers write and configure code. They generally come from Computer Science or Information Systems backgrounds.
The Software Developer Engineer family contains a wide array of individuals and skills so that the breadth of coding languages is encompassed (e.g., C, C#, C++, JAVA, Ruby, Python, etc.). This group creates the software and technical solutions that run the company. They are responsible to understand business requirements, comprehend the technical design for the solution, conceive and write detailed software implementations/code, as well as ensure their solutions adhere to the security, logging, error handling, and performance specifications.
Key Responsibilities
- Write, configure and develop software and code-driven solutions for low-to-medium complexity business problems according to user specifications
- Decompose business requirements and translate them into detailed design specifications and code
- Analyze and resolve operational and production problems of low-to-medium complexity, including researching and recommending alternative actions for problem resolution and taking timely action
- Develop understanding of business processes being supported by assigned system(s)
- Participate in system and acceptance testing
- Test and implement system components using techniques that preserve system integrity
- Provide timely and accurate progress information to project status reports
- Support the organization’s project management policy, practice, and methodology
- Maintain focus on internal and external customer requirements
- Other duties as assigned
Minimum Requirements
- Bachelor’s Degree (in lieu of degree – 4 years of experience working in an IT environment)
- Ability to write/configure/develop software code
- Ability to independently research, practice, and learn programming languages, tips, techniques required for software construction, testing, deployment
- Basic knowledge of software development, practice, concepts, and technology obtained through formal training and/or work experience
- Basic knowledge of at least one required programming language
- Basic knowledge of the technical and business environments
- Capable of learning core business processes
- Ability to adhere to the corporate programming standards
- Ability to adhere to the Enterprise Architecture Standards
- Demonstrated programming aptitude and ability for logical and abstract thinking
- Ability to analyze and resolve problems of simple to medium complexity that carry small risk to the organization
- Ability to receive instruction from more senior members of the team
- Ability to complete tasks under direction
- Ability to work effectively in a strong customer service/team-oriented environment
- Must have received the COVID Vaccine by date of hire
**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
Preferred Qualifications
- B.S./B.A., Computer Science, Engineering, Information Systems
- Excellent partnering, communication, and negotiation skills so as to interact effectively with business customers and technology development and support groups
- Ability, within a specific technology area and under direction, complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement small development projects or components of large projects
- Industry experience
- Proficient knowledge of RESTful and/or SOAP web services
- Proficient knowledge of Python development
- Proficient knowledge of Pytest testing framework
- Proficient knowledge of Java language
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Condé Nast Traveler’s 2021 Readers Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.
Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi’s biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea, and Tahiti.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
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