Job Location: Hyderabad/Secunderabad
www.theice.com
IT Governance Analyst II
An ICE IT Governance Analyst is part of the team responsible review and handle all technology changes including application, database, infrastructure, and networking enhancements for the enterprise. Applicant must be able to put in the time required for the completion of tasks/projects which require working during evenings or weekends either planned or unplanned.
Core Competencies
- Teamwork: works well with teammates locally and at remote offices; shares knowledge and is seen as someone to go to for help; contributes in peer meetings
- Problem solving and decision making: demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution.
- Communication: is clear and accurate in verbal and written communication; listens to peers and supported employees; follows directions and provides useful feedback
- Professionalism: makes a positive impression in person, via phone, and electronically; models a can-do attitude; embraces additional responsibility; refrains from office gossip or conflict; works extra hours as-needed to ensure work is complete; adheres to corporate policy and encourages others to do the same
Core Duties
- Oversee and effectively communicate the Change Control Policy, Process and Procedures across the functional teams and management
- Provide on-going support of a collaborative change management process utilizing ServiceNow functionality
- Ensure change requests meet all requirements to increase success factors, reduce risk and minimize the impact of change-related incidents on service quality
- Apply governance to the Incident Management process
- Perform change validation process for files and database updates
- Gather requirements, analyze data and build impactful reports within ServiceNow
- Support process improvement projects using continuous process improvement methodology
Exceptional Performer Competencies
- Documents and effectively publishes Change Control Policies, Procedures and Processes
- Mentors the team and users in groups and individually
- Improves processes
- Takes initiative to learn and perform core duties
Required Skills and Experience
- Microsoft Office suite
- Outstanding verbal and written communication
- ServiceNow report generation (Performance Analytics)
- Minimum of 1-3 years practical Change Control experience
Desirable Skills and Experience
- College degree in Engineering, MIS, CIS, or related discipline
- Experience in an SQL, Java, Business intelligence
- ITIL or COBIT5 Foundation certified
- Has worked with Tableau.
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