Job Location: Newark, DE
Responsibilities include, but are not limited to the following:
- Provide team with guidance and resources for delivering high quality service to our clients.
- Manage team’s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
- Research, follow-up, and resolve escalated issues through effective interaction with impacted teams.
- Act as the escalation point for questions/inquiries relating to team requests.
- Interact with business partners to resolve questions and/or, investigate issues.
- Perform regular control reviews to ensure compliance with procedures, auditing, risk and regulatory requirements and standards
- Participate in projects and initiatives around Client Reporting.
Preferred Knowledge and Skill Sets
- Excellent judgment and decision-making skills.
- Strong analytical and problem-solving skills.
- Strong client focus.
- Highly motivated and ability to work independently as well as within team.
- Excellent verbal and written communication skills.
- Knowledge of Private Bank products/services.
- Ability to develop & maintain relationships with business partners.
- Commitment to quality and controls.
- Ability to think creatively and recommend/implement process improvements
- Strong organizational and time management skills
- Ability to review, validate and authorize documentation with strong attention to detail.
Education
- B.S. degree or equivalent work experience.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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