Live Nation | Hiring | LN Concerts, Business Analyst | Remote | BigDataKB.com | 5 Oct 2022

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales… we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support… it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Business Analyst is a key member of our Concerts Business Systems team within Live Nation organization. In addition to being responsible for business analyses, the Business Analyst would work directly with the project team and clients gathering requirements to analyze, design and/or implement technology best practice business changes. We are seeking candidates who are proactive, self-starters and have a proven track record. They should also have experience in bridging the gap between initial client requests and fully developed requirements that can be presented to development teams. Translates business needs into actionable requirements by gathering enough information to inform a solution and drive clarity to make rational decisions. The ideal candidate should be an accomplished professional who possesses the passion, experience, skills and abilities to help support our expanding services.

WHAT THIS ROLE WILL DO

• Planning, coordinating, scheduling, and executing assignments on functional/non-functional requirements and specifications
• Partner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiatives
• Meeting and collaborating with stakeholders, subject matter experts (SME), developers, system testers, and QA/UAT testers
• Leading and facilitating meetings to compile, and document functional/non-functional requirements and specifications
• Collaborate with division stakeholders, data services and other functional teams as needed to understand the impact of analysis across multiple areas of the business
• Advises client on alternate methods of solving need or problem, or recommends specific solution
• Evaluate and address cross-functional and cross-system dependencies
• Responsible for understanding business requirements, creating/grooming user stories, documenting detailed technical specifications to guide developers in implementation, and partnering with the functional architect to deliver a solution and a plan
• Perform system configuration and administrative activities on the Salesforce platform
• Perform declarative development activities including extracting and checking-in the associated metadata changes
• Extract, update, and load data changes to make updates across large volumes of records
• Troubleshoot and identify root causes of system defects both in development and production support
• Automate routine tasks with scripting, coding, and/or office automation tools
• Leverage business knowledge and expertise to identify opportunities for process improvements; serve as a trusted technology advisor for business users.
• Participate in the change management and go live support processes.
• Maintain a high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations re: upstream/downstream integration or functionality intersection points.
• Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT), including tracking issues through to resolution and securing end user acceptance sign-off.

WHAT THIS PERSON WILL BRING

• Bachelor’s degree or equivalent work experience
• Minimum experience of 3 years of Business Analyst experience
• Minimum of 1-2 years of hands-on experience with the Salesforce platform or 3-5 years on an equivalent CRM or development platform
• Preferred, 2-3 years in an Agile environment
• Preferred, experience with Atlassian products (Jira/Confluence)
• Required, abilities to write and run complex SQL queries to pull data
• Strong Excel skills – must be comfortable analyzing large quantities of data utilizing Excel, create complex formulas, pivots and develop models
• Excellent written and verbal communication skills
• Great analytical, critical thinking and problem-solving abilities
• Superior presentation and negotiation skills
• Proven management and organizational skills
• Strong adaptability and capacity to work in fast-paced environments
• Passion for learning.

• Exceptional quantitative, analytical and problem-solving skills with the ability to draw insights and recommendations from analysis and present well-developed product requirement documents (PRDs) to internal stakeholders
• Solid understanding of financial concepts and ability to process detailed, multi-step calculations, replicating and validating system-facilitated calculations
• Strong communication and presentation skills with technical, non-technical audiences and executive audiences
• Ability to understand and translate ambiguous business terminology and jargon into clear definitions and specifications
• Detail oriented with strong time management and organizational skills
• Excellent problem solving and critical thinking skills
• Flexible and responsive to changing situations and capable of reacting quickly to changes in a fluid environment
• Comfortable with ambiguity and deadline pressures
• Ability to work independently and as part of a team
• Able to manage competing priorities with little supervisory input
• Able to work quickly, able to experiment and amend approach based on data analysis and results
• Innate willingness to roll up your sleeves

BENEFITS & PERKS – Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.