Job Location: Boston, MA
10/7/2022 11:59 PM Eastern
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability. Each employee that works for the MBTA performs their roles based on our vision, mission, and values.
This role will be responsible for supporting senior MBTA Leadership in helping to perform project management & analysis, develop policy and create briefings and presentations. The Deputy Director of Strategic Initiatives & Analytics will work closely with senior transportation officials and subject matter experts. The Deputy Director will support policy formulation process by helping to perform analysis on internal and external data sources. Moreover, the Deputy Director will assist internal staff in creating presentations and briefings for use by senior staff at meetings with stakeholders. This role is critical in executing projects, managing change, driving functional excellence and process improvement. The Deputy Director will need to build and maintain strong relationships with across the MBTA, its Board of Directors, and its stakeholder community. The role will require strong verbal and written communication skills. The Deputy Director of Strategic Initiatives & Analytics will work on special projects as assigned.
- Provides a hands-on and strategic ability to lead and/or provide project support to critical initiatives and projects, including cross functional and cross departmental projects and policy development
- Handles sensitive information in a strictly confidential manner
- Assists senior MBTA Leadership in developing and coordinating policy and briefing materials for meetings with the MBTA’s Board of Directors and stakeholder groups
- Collaborates with project sponsors to bring definition to a project, facilitate development of requirement documents, project charter, and stakeholder analysis, create project plan outlining scope, objectives, deliverables, dependencies, resource requirements, and timelines
- Creates comprehensive and effective change management strategies to mitigate risk and ensure project success
- Leads or assists with analysis of financial and industry data to support work product for senior leadership
- Supports the internal staff in the development of reports, charts, and presentations
- Provides innovation and creativity to the project management workflow
- Monitors assigned government decision making bodies and reports
- Upholds the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Works on special projects and related duties as assigned
Physical Demands and Working Conditions
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Available to work all shifts and locations as assigned or directed
- Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service
- Have the ability to work any and all shifts and/or locations assigned or directed.
- The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
- A minimum of five (5) years of relevant progressively responsible experience in project management, process improvement, quantitative analysis, financial management, operations, and/or related fields
- Two (2) years of leadership, management, and/or large projects
- Highly organized with a demonstrated ability to manage time, resources, and people across multiple complex and concurrent projects
- Demonstrated strong communication skills with an ability to communicate effectively across organizational levels and ability to manage high-level and high-profile internal and external stakeholders
- Demonstrated ability to explore, comprehend, and define complex problems and develop creative, data-driven, and workable solutions that deliver results to improve organizational effectiveness and efficiency in a challenging operational environment
- Working knowledge of Tableau, Microsoft Project Suite, Visio, or other data visualization tools
- Demonstrated experience with data analysis, including ability to organize data and leverage effective problem-solving skills
- Ability to build strong relationships with internal business partners and experience working with multiple business partners
- Ability to learn quickly and use creative, collaborative, and consultative approaches to resolve issues
- Experience packaging complex projects for executive-level or similar presentations
- Possess excellent customer service skills, and the ability to provide internal and external customers with a courteous and professional experience
- Demonstrated ability to work in an evolving, dynamic, and fast paced environment.
- Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
- Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
- The ability to work any and all shifts and/or locations as assigned or directed.
- The ability to work effectively with a diverse workforce.
- Master’s degree can substitute for two (2) years of applicable work experience
- Associates Degree plus an additional seven (7) years of policy development and project management can substitute for a bachelor’s degree
- HS/GED plus an additional twelve (12) years of policy development and project management can substitute for a bachelor’s degree
PREFERRED QUALIFICATIONS:
- Bachelor’s degree from an accredited institution, in public policy, government, economics or related field.
- Experience in Government, Policy Advocacy, Transportation, or a similar organization/industry.
- Lean Green Belt or Six Sigma experience
Employment Benefits at the MBTA
The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:
- Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
- Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
- Retirement: pension or deferred compensation 401(a), plus MBTA contributions
- Tuition Reimbursement (up to $10,000 per year)
- Public Service Loan Forgiveness (PSLF) for student loans
- Commuter Choice Parking Program: pre-tax benefits for parking
- Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
- Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
- Shopping discounts via GovX.com
- Verizon and AT&T service discounts
- And more…
The above information is meant to be a general overview of the benefit programs offered by the MBTA. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.
The MBTA is an Affirmative Action/Equal Opportunity Employer
10 Park Plaza
Boston, Massachusetts, 02116
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