Job Location: Olympia, WA
Product Analyst *Remote
Your opportunity to be a key part of how we live our vision and build the nation’s best and most future ready workforce – starts right at ESD!
The ideal candidate for this position will have experience conducting research, gathering requirements and distilling actionable data in order to understand our customers better. If you pride yourself on being a creative problem solver, this may be the opportunity for you!
The purpose of this position is to deeply understand the challenges our Washington State Employers face, assess their satisfaction with our products, and communicate valuable insights to the Product Manager.
Power to Help: At Employment Security, we believe in the Power to Help when people need it most. We provide economic security to the people of Washington every day and in every corner of the state. We help people find jobs, bridge gaps in employment and now we’re providing paid family medical leave!
Understand our customers.
- Conduct culturally competent research into customer outcomes by race, gender, language preference, housing status, and other customer attributes that may impact outcomes related to using our products.
- Develop and operate statistically valid products and systems to gauge customer and stakeholder satisfaction with ESD’s products and services.
Work closely with Product Managers and Project Managers within Product, Planning, and Performance and other business units to embed customer and stakeholder insights into ESD products or services.
Provide customer-first business intelligence to agency leadership, outside agencies and select external stakeholders, to inform high-level data-driven decision-making and increase transparency.
Please click here to request a complete detailed description of the position and its duties.
Required Qualifications:
Preferred/Desired Qualifications:
- Master’s degree
- Formal training in data collection methods (writing surveys, polls, etc.)
- Experience managing market research projects in Insurance, or other relevant industry
- Demonstrated experience or certification in:
- Advanced quantitative market research methods and analytics (regressions and segmentation)
- Data access tools (SQL, SAS, Tableau, etc.)
- Advanced statistical tools (SPSS, SAS, R, etc.)
- Online survey programming (Sawtooth, Qualtrics, Survey Gizmo, etc.)
- User Experience (UX) design
- Report automation, Business Intelligence tools
- Cross-cultural research
- Working in cross-functional teams (e.g. design, product management, engineering)
- Running focus groups
- Agile or Scrum software product development
If you have gotten this far and are thinking you don’t qualify, consider again. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ESD we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Our mission and values drive every decision we make and are at the core of who we are. We value Collaboration, Diversity, Equity, Inclusion, Innovation, and Integrity, Investing in our people and Service with kindness. We understand that a work environment that respects your work/life balance is key, that’s why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value and trust our employees are empowered to grow and develop into their best self.
Opportunity for All
The Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
Other Information
- If you need assistance in the application process or have general questions about this opportunity, please contact Sanyu.Tushabe@esd.wa.gov the Talent Acquisition Team, or Washington Relay Service 711.
- Auxiliary aids and services are available upon request to individuals with disabilities.
- If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.
Additional Requirement of Employment:
- Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
- Must be able to travel as needed.
- Per Gov. Inslee’s Proclamation 21-14, as a condition of employment, existing employees and volunteers of the Washington State Employment Security Department (ESD) must be fully vaccinated. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. If you are selected to serve within ESD as an employee or volunteer, you will be required to provide proof of vaccination before you are able to begin work. You may request an accommodation if you are unable to meet the requirement due to a medical or religious necessity.
Please submit your Cover Letter and Resume with your Online Application through the “Add Attachments” field. A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as “see attachments” may be considered incomplete.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
Candidates who are offered a job with ESD must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.
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