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Job Location: Remote
Job Detail:
Act as a liaison between Operations and technical resources and develop, stabilize, and optimize business processes. Identify opportunities within the operation for efficiency gains, enhanced client relations, and cost savings, etc.
Interact with client as needed.
Job Duties
- Support operations leaders in unblocking issues and managing critical tasks from contributing departments
- Identify and analyze data with the goal of providing actionable information to internal stakeholders and to inform client facing reporting and other communications
- Act as a liaison between Operations and technical resources
- Develop, stabilize, and optimize business processes
- Identify opportunities within the operation for efficiency gains, enhanced client relations, cost savings, etc.
- Client interactions as needed
Preferred Experience:
- Start up or new implementation experience preferred
- PM experience preferred
- Remote team experience preferred
- Microsoft proficiency required (Word, Excel, PowerPoint, SharePoint)
- Excellent written and oral communication skills
- Experience hosting and managing meetings a plus
- Resourceful
- Analytical
- Problem solver
- Ability to tailor messaging to a variety of audiences
- Adaptable and able to manage changing or conflicting priorities
- Excellent written and oral communication skills
Job Summary:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist in management decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionality, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross referencing the defect with the business requirements.
Minimum Requirements:
- Bachelor’s degree with 3+ years of experience.
MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation.
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