Job Location: United States
Follow Your Calling, Find Your Career
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, an inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
Compensation is based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. Join our team and help us find, grow, and support the County’s most valuable assets, our employees. Our team of professionals which encompasses all area of Human Resources including total rewards, talent acquisition, benefits, learning & development, compliance, and employee relations, is dedicated to serving more than 1 million county residents as well as 6,000 employees. If you’re looking for a career where your work is important, come be a part of Mecklenburg County Government and help us provide a community of pride and choice for people to live, learn, work, and recreate.
POSITION SUMMARY
The Sr. HRMS Functional Business Analyst within the Human Resources Department identifies, elicits, documents, and translates technology requirements based on the strategic plans and project areas for Mecklenburg County departments. This lead position, under minimal supervision, must be knowledgeable of both the business (department) needs and the related information technologies that assist in addressing those needs. Incumbents are responsible for reviewing, modifying, and recommending database and system application requirements to meet business needs, evaluating, and refining that process, and serving as a liaison between the department and IT. The incumbent will also be responsible for escalated production issues, evaluating and performing root cause analysis, and determining the best resolution. This position requires system configuration, testing, analyzing, and implementation of new functionality.
ESSENTIAL FUNCTIONS
Position will consist of operational support (+/- 70%) as well as business analyst duties (gathering requirement, gap analysis, process workflows, etc.)
Duties may vary depending on assignment: Provide functional support for HR systems including assessing system capabilities/utilization, resolving issues, and overseeing day-to-day activities.
- Administer and maintain security in HR software applications.
- Perform system administration functions including setup, update tables, tasks, business process configurations, and testing.
- Support integrations with other related internal systems and vendor integrations, as needed.
- Be a subject matter expert on HRMS application (PeopleSoft desired) and provide production support to users
- HCM, Benefits, Compensation, Performance Management, Recruiting and Learning Management, Reporting.
- Create reports, import/export data to/from the system, provide ad-hoc and recurring scheduled reporting to internal and external partners.
- Act as a liaison between the Department and County IT Services during active projects.
- Support ITS technical developers with requirements definition, testing, and customer communications.
- Partner and collaborate closely with HR teams, IT and Finance
- Develop new queries, including gathering requirements, validating data, and analyzing results.
- Manage and facilitate requirements gathering for medium or large-size and complex technology projects.
- Assimilate, evaluate, analyze, implement, and maintain relevant systems which are enterprise wide.
- Develop and maintain relevant procedures and standards to ensure consistency.
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Write system specifications, build process maps, conduct fit-gap analysis and capture requirements.
Create and execute test plans/scripts. - Support application upgrades, integrations, customer-requested enhancements, special projects, and daily production support issues.
- Assessing, testing, and accepting system enhancements (including vendor releases/patches) and evaluating the impact to business processes.
- Serve as system information data expert and procedural consultant.
- Create training materials and provide system training to end-users.
- Work independently as well as part of a team to achieve required results.
Experience: Minimum of four years of directly related experience.
Education: Bachelor’s degree in Information Technology, Computer Science Business Administration, or related to specific assignment.
Combination of relevant education and relevant experience accepted? Yes
Licenses and Certifications
May require a valid North Carolina or South Carolina driver’s license
PREFERRED QUALIFICATIONS
- Significant knowledge of PeopleSoft HCM system (or similar HR system)
- Working knowledge of Human Resource function and related Benefit business processes
- Critical thinking and a disciplined approach to testing
- Knowledge of Payroll processing and HR system Integration
- PeopleSoft Query and/or report writing concepts
- Understanding of PeopleSoft Benefits Administration processing
- Experience working with vendors and 3rd party solutions
- Master’s degree preferred
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of
- System Development Life Cycle (SDLC) models
- Knowledge of SQL and experience querying and analyzing data.
- Principles and processes for providing customer and personal services
- Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Principles and procedures for personnel recruitment, training, compensation and benefits, and personnel information systems
Skills
Leading small teams, organizing parallel efforts, setting goals, tracking progress
Group and 1:1 interviewing to elicit requirements as well as creative thinking
Working with system architects, developers, Quality Assurance, and vendor personnel in requirements gathering process
Research, evaluate and recommend technological solutions
Understanding the methodical process of system programs, troubleshooting, and problem analysis
Abilities
Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships.
Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs.
Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
COMPUTER SKILLS
- A high level of computer literacy is necessary for this position, including the ability to utilize complex requirements gathering tools and portfolio management systems.
- Advanced knowledge in Microsoft Excel and/or Access
REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.
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