Home Off Campus Jobs Orifice MEP Contracting | HVAC Project Engineer Trainee | Cochin | 7/31/2024

Orifice MEP Contracting | HVAC Project Engineer Trainee | Cochin | 7/31/2024

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01/08/2024

186

Job Location: Cochin

Job Detail:

This position is structure to be a Leadership role that include responsibility to oversee direct reports as well as Operational Processes. Leadership, Manage and Accountability to include: Conducting meetings to cascade company updates, company operations, and quality control. Address customer concerns to resolution.

Job Type: Full-time

Pay: From ₹12,000.00 per month

Jadwal:

Day shift

Tunjangan:

Cell phone reimbursement
Internet reimbursement

Upah Tambahan:

Yearly bonus

Education:

Bachelor’s (Preferred)

Experience:

total work: 1 year (Required)

Language:

English (Preferred)

Work Location: In person

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3	12/12/2024		Wipro	Top	Top Company			TV / Firm / Media / Entertainment	Mumbai	The Great Bharat (India)		Incident Manager	Unknown		Incident Mgmt.	Service Now	Pls See The Job Detail	Not disclosed	Other		Job Description Position Title - Incident Manager L2 Location - Airoli, Navi Mumbai During Major Incident End to end ownership of the Major Incident with the aim to minimize the time to restore. Coordination with all support engineers involved in the troubleshooting with the possibility to involve other support groups. Ensure a systematic process is followed for all Major Incidents from opening to closure. Assess Incident complexity and decide to apply the Crisis Management process if required: trigger and liaise with the Crisis Manager to manage communication with and escalation to Executive management. Track incident progress to resolution and responsible for communicating progress to higher management and transverse relevant teams. Prepare clear and concise comms and publish them based on the priority of the incident. Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts. In particular, ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies. Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management. As a last resort, responsible for choosing between resolution solutions, or escalating in case of disagreement between technical teams and after assessing all impacts with relevant stakeholders (Experts, Managers and / or Business line IT) Activate and manage the Incident WAR Room Regular Operations (no Major Incident) Coordinate the write up of the Incident Report, collecting inputs from all parties and ensuring high quality of the final document Organize Post-Incident Meeting to share / brainstorm on actions and suggestions to avoid similar incidents in the future or shorten resolution time. This involves writing and publishing organizational Incident Report which details organizational issues experienced during resolution and suggest improvements to speed up the team reactivity. Ensure consistency of the incident documentation / references across all systems Report KPI and analysis to senior management on key inputs linked to Major Incidents content and trends Write and publish the organizational Post-Mortem of Incident which details organizational issues experienced during resolution and suggested improvement areas to improve team interaction and fluidity Provide Consolidated Reports (Based on KPIs) for various committees. Ensure Procedures and Documentation is up-to-date (Diagrams, checklist etc.) Maintain the escalation tree (internal and with third parties) Share and promote best practices and lessons learnt on Major Incident management to internal stakeholders (support teams, management) Report to Operational Manager on the efficiency of the Major Incident Management process Act as Process manager ensuring that the Incident Management process is applied in a systematic and consistent manner by leveraging on lessons learnt. 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Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
15	12/12/2024		Tata Consultancy Services	Top	Top Company			IT / Software Dev	Delhi	The Great Bharat (India)		Major Incident Manager_New Delhi	Unknown		Major Incident Manager		Pls See The Job Detail	Not disclosed	Other		Greetings from TCS!!!!!!! TCS Hiring for Major Incident Manager Job Location: New Delhi Experience Range: 8-12 Years Job Description : Handling major incident management process and drive end to end Sev 1 situation with effective Communication Experience as Major/Critical incident manager Participate and drive major incidents Effective handling of major incident bridge Periodic update about MIM progress through mails Drive the overall MIM journey. Publish Major incident report Problem management process drive											1				No
23	12/12/2024		Aon	Top	Top Company			BFSI / Fintech / NBFC	Gurugram	The Great Bharat (India)		Incident Specialistï¿½ Incident Management	Mid Level		Incident Mgmt.	SharePoint	Pls See The Job Detail	Not disclosed	Other		Job Title - Incident Specialist-Incident Management Location- Gurugram/Noida To work in a 24X7 technology restoration and availability command center as an incident commander Technical Skills Required 3 - 6 years of experience working in the same role Experience with ITIL v3/v4, specifically in the area of Incident, Problem and Change Exposure to tools like WebEx Teams, SharePoint, Service Now Experience in managing and defining best practices based on the ITIL Incident framework Strong written and verbal communication and relationship management skills Deductive reasoning Command and Control presence while managing critical incidents Maintains a professional demeanor and attitude while being assertive Ability to challenge information if the response does not fit the situation Extensive problem solving, organizational and project management skills. Extensive experience with standard desktop tools, including Microsoft Office. Ability to handle multiple priorities, professionally manage time while meeting deadlines in a fast paced, high volume environment Soft Skills Required Should be able to drive restoration calls independently Attention to Detail Quality Focus Good analytical skills and be able to correlate the issues Excellent problem solving and resolution skills Promoting Process Improvement Flexibility to work in night shifts Self-starter; ability to begin working with minimal coaching. Strong communication skills. Provides information to others both internal and external to the organization. Good decision making Ability to work independently as well as part of a team on multiple overlapping issues. Primary Responsibilities Driving the restoration of high priority incidents engaging right resources at the right time Engage & drive restoration with required vendors Driving the calls with command and providing updates to the senior leadership Driving the efficiency and effectiveness of the incident management process Producing management information, including KPIs and reports Monitoring the effectiveness of incident management and making recommendations for improvement Driving, developing, managing and maintaining the major incident process and associated procedures Reviewing and auditing the incident management process Oversee and support senior business and IT managers in meeting established SLAï¿½s required to meet regulation standards Formal Education & Certification Bachelorï¿½s degree in computer science / information system or equivalent ITIL certified - Added advan 2552085											1	....g established SLAï¿½s required to meet regulation standards Formal Education & Certification Bachelorï¿½s degree in computer science / information system or equivalent ITIL certified - Added advan 2552085 .... Tools: ITIL, Service Now, SharePoint			No					Certification Req./Pref.
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31	12/12/2024		Netcore Cloud	Top / Startup	Top Company	Startup		IT / Software Dev	Mumbai	The Great Bharat (India)		Incident/ Application Head	Unknown		Incident Mgmt.	Ansible	Pls See The Job Detail	Not disclosed	Other		Job Title: Production/Incident & Application Support Manager Location: Thane Reports to: Sr VP Delivery head Department: Engineering ; Full-Time About us: At Netcore, innovation isnï¿½t just a buzzwordï¿½it's the core of everything we do. As the pioneering force behind the first and leading AI/ML-powered Customer Engagement and Experience Platform (CEE), we're dedicated to revolutionizing how B2C brands interact with their customers. Our state-of-the-art SaaS products are designed to foster personalized engagement throughout the entire customer journey, creating remarkable digital experiences for businesses of all sizes. Engineering at Netcore: Dive into a world where your work directly impacts engagement, conversions, revenue, and customer retention. 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Preferred Qualifications: - Experience in the martech, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be a part of an innovative and forward-thinking organization that values technology and continuous improvement. - Work with cutting-edge open-source frameworks and cloud technologies., SAAS Product. - Leadership opportunities with a direct impact on our customers and product success. Let's start a conversation and make magic happen together! Website - https://netcorecloud.com/											1	....h, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be.... Tools: Ansible, AWS, Monitoring Tools			No					Certification Req./Pref.

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