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Capita | TSS IT Change and Release Manager | Pune | 12-03-25 | JobId: 12127

Industry Type:
IT / Software Dev

Job Detail:
The Change & Release manager will oversee the implementation, integration and effectiveness of change management processes, and ensure compliance with the change management process, usually directly aligned to a specific customer

Job Title

TSS IT Change and Release Manager

Job Description

Be responsible for the Change Management and appropriate release process for the customer aligned account

Support the implementation and improvement of the client policies, processes, and procedures under the direction of the Head of Change Management

Monitor compliance and ensure the processes and procedures are being adhered to Support ISO compliance procedures and audit activities annually.

Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services

Liaise with the Service Delivery and the wider Technical teams during the design, build and transition to production

Authoring Internal Reporting monthly and contributing to customer reporting on Change, Release and Patching

Location:

Pune

,

India

Time Type

Full time

Contract Type

Permanent

Apply Here:

SPG Consulting Solutions Pvt.Ltd | Enterprise Security Architect – Incident Management | Mumbai | 12-03-25 | JobId: 12096

Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit

Job Detail:
Job Description

An enterprise security architect designs, implements, and maintains an organization’s security architecture. They work to protect the organization’s information assets from cyber threats.

Responsibilities

  • Design security solutions that meet regulatory requirements and industry best practices
  • Develop and enforce security policies, standards, and procedures
  • Collaborate with IT, business units, and senior leadership
  • Create and maintain security documentation
  • Develop architecture patterns and security approaches to new technologies
  • Recommend security controls and identify solutions that support business objectives
  • Respond to, and investigate, security incidents
  • Provide thorough post-event analyses
  • Develop project timelines for ongoing system upgrades
  • Review system security measures and implement necessary enhancements

Required Skills

  • Business continuity
  • Client relationship management
  • Computer network defense
  • Computers and electronics
  • Data analysis
  • Enterprise architecture
  • Information technology assessment
  • Mathematical reasoning

(ref:hirist.tech)

Apply Here:

Deloitte | USI-EH FY 25-RnFA-Cyber Detect & Respond-Sr. Consultant-SOC L3 | Pune | 12-03-25 | JobId: 12086

Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit

Job Detail:
Summary

Position Summary

Job title: SOC Level 3

About

At Deloitte, we do not offer you just a job, but a career in the highly sought-after risk Management field. We are one of the business leaders in the risk market. We work with a vision to make the world more prosperous, trustworthy, and safe. Deloitte’s clients, primarily based outside of India, are large, complex organizations that constantly evolve and innovate to build better products and services. In the process, they encounter various risks and the work we do to help them address these risks is increasingly important to their success—and to the strength of the economy and public security.

By joining us, you will get to work with diverse teams of professionals who design, manage, and implement risk-centric solutions across a variety of domains. In the process, you will gain exposure to the risk-centric challenges faced in today’s world by organizations across a range of industry sectors and become subject matter experts in those areas.

Our Risk and Financial Advisory services professionals help organizations effectively navigate business risks and opportunities—from strategic, reputation, and financial risks to operational, cyber, and regulatory risks—to gain competitive advantage. We apply our experience in ongoing business operations and corporate lifecycle events to help clients become stronger and more resilient. Our market-leading teams help clients embrace complexity to accelerate performance, disrupt through innovation, and lead in their industries. We use cutting-edge technology like AI/ML techniques, analytics, and RPA to solve Deloitte’s clients‘ most complex issues. Working in Risk and Financial Advisory at Deloitte US-India offices has the power to redefine your ambitions.

The Team

Cyber & Strategic Risk

We help organizations create a cyberminded culture, reimagine risk to uncover strategic opportunities, and become faster, more innovative, and more resilient in the face of ever-changing threats. As organizations are called upon to align their priorities and to drive core business objectives and reduce risk, our cyber and strategic risk management team helps clients focus on enterprise level risks through a wider lens.

Deloitte’s Detect & Respond (D&R) aims to combine sophisticated technologies and human intelligence to help the clients monitor, detect, investigate, and respond to known and unknown attacks. We help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Detect and Respond team delivers service to clients through following key areas:

  • Threat detection and response
  • Attack surface management
  • Threat Intelligence
  • Threat Hunting
  • Data Protection

Work you’ll do

You will supervise day-to-day operations of the SOC delivery team, maturing processes and driving new innovations.

  • Responsible for managing a 24×7 team of Security Analysts serving multiple clients
  • Responsible for service management of the team to include overall use of resources and initiation of corrective action where required for the SOC team, by taking inputs from SOC Manager(s)
  • Responsible for the SOC team’s success in security incident monitoring, identification, assessment, quantification, reporting, communication, and mitigation efforts as contracted by clients
  • Responsible for ensuring quality of service metrics are maintained and adhered to by the team, by working with Shift Leads
  • Review periodic auditing of security incidents provided by L2 analysts/ Shift Leads
  • Ensure compliance to Service Level Agreements (SLAs), process adherence and process improvement to achieve operational objectives
  • Coordination and collaboration with SOC Manager(s) and other teams to support service delivery
  • Provide tactical support as needed for major incidents impacting clients and/or FMS service incidents and issues
  • Interview, train, and assess skills of analyst workforce
  • Demonstrate leadership and communication skills
  • Maintain individual certifications and learning requirements in FMS and Deloitte
  • Actively seek self-improvement through continuous learning and pursuing career advancement
  • Adhere to internal operational security and other Deloitte policies
  • Coordinate with stakeholders, and build and maintain positive working relationships throughout the organization

Required skills

  • Working experience in security technologies such as: Security information and event management (SIEM), IDS/IPS, Data Loss Prevention (DLP), Proxy, Web Application Firewall (WAF), Endpoint detection and response (EDR), Anti-Virus, Sandboxing, network- and host- based firewalls, Threat Intelligence, Penetration Testing, etc.
  • Extensive knowledge of Advanced Persistent Threats (APT) tactics, techniques, and procedures
  • Understanding of possible attack activities such as network probing/ scanning, DDOS, malicious code activity, etc.
  • Understanding of common network infrastructure devices such as routers and switches
  • Understanding of basic networking protocols such as TCP/IP, DNS, HTTP
  • Basic knowledge in system security architecture and security solutions

Preferred Skills

  • Proven ability to translate complex information sets into specific recommendations that can be actioned by customers to enhance their security posture
  • Strong understanding of threat analysis and enterprise level mitigation strategies
  • Working knowledge of how malicious code operates and how technical vulnerabilities are exploited
  • Strong knowledge of operating systems and networking technologies in general
  • Strong knowledge of cyber threats, defenses, motivations, and techniques
  • Excellent interpersonal and organizational skills
  • Excellent oral and written communication skills
  • Certified Information Systems Security Professional (CISSP), Certification in Certified Intrusion Analyst (GIAC), Continuous Monitoring (GMON), Certified Ethical Hacker (CEH) or equivalent is preferred

Qualification

  • Bachelor of Science/ Bachelor of Technology/ Bachelor of Engineering, with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience
  • 4+ years working in information security and/or technology engineering support experience

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 181550

Apply Here:

NTT DATA North America | Major Incident Manager | Noida | 12-03-25 | JobId: 12084

Industry Type:
IT / Software Dev

Job Detail:

Company Description

NTT DATA, Inc. is a global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries, we have a robust partner ecosystem and offer business and technology consulting, data and artificial intelligence solutions, and more.

Role Description

This is a full-time on-site role for a Major Incident Manager at NTT DATA North America in Noida. The Major Incident Manager will be responsible for managing major incidents, problem management, IT service management, incident management, and providing technical support on a day-to-day basis.

Qualifications

  • Major Incident Management, Problem Management, and Incident Management skills
  • IT Service Management and Technical Support skills
  • Experience in managing major incidents and problem resolution
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • ITIL certification is a plus
  • Bachelor’s degree in Computer Science, IT, or related field

Apply Here:

ATT | Specialist Technical Support | Hyderabad | 11-03-25 | JobId: 12083

Industry Type:
BPO / Call Centre – Tech Support

Job Detail:

Job Description:

Specialist Technical Support

At ATT we re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.

Responsible for supporting a diverse range of internal end-to-end information technology systems, infrastructure, and services across multiple regions and countries. Works as part of a team of skilled IT professionals to ensure the seamless delivery of end-to-end support in various languages and time zones, while adhering to local and international technology standards and business practices.

As a Specialist Technical Support, you will be responsible for:

  • Responsible for day-to-day operations, incident management, disaster recovery procedures, technical support, administration, implementation, maintenance, monitoring and configuration for Windows client Operating Systems and Software on physical devices (laptop, desktop) adhering to internal processes.
  • Software management for end user devices using SCCM/MECM:
    • Manage application lifecycles on the Software Center (add, remove, update, test)
    • Manage application deployments (new installations, upgrades, removals)
    • Provide reporting
    • Be the focal point and work with internal businesses and project teams eg for application (deployment) requests.
  • Workstations desktop Image management:
    • Support the creation, management and maintenance of golden Windows images
    • Support the release of new Operating System versions, security patches, optimizations, configurations.
    • Support the administration of policies
  • Provide support for critical business services (CBS), ensuring break/fix resolution, application deployment/upgrades, security patching, and remediation.
    • Cloud related services like Microsoft Intune management, M365 licensing.
  • Create and maintain documentation of processes and procedures
  • Support the advance remote assistance (ARA) program as and when required, providing first-line technology support for ATT associates across the international region utilizing a variety of tools and techniques.
  • May also include the provision of tier 2 and tier 3 support to resolve technical problems as and when they arise.

Requirements for this opportunity:

  • Education: Preferred bachelor s degree in information systems/computer science.
  • Experience: Typically requires 5-8 years of experience.
  • Must be bilingual; fluent in English comprehension, speaking and writing.
  • 100% Office based
  • Working experience with MECM/SCCM as well as knowledge of Windows client operating systems.
  • Working experience with scripting (preferably PowerShell)
  • Working experience with software packaging and deployment.
  • Able to demonstrate working knowledge of software distribution practices, asset data integrity procedures, ATT Corporate policies as well as country specific policies.

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City – Adm: Argus Building, Sattva, Knowledge City

It is the policy of ATT to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-56558 Date posted 03/05/2025

Apply Here:

Impronics Technologies | ServiceNow Developer | Pune | 11-03-25 | JobId: 12080

Industry Type:
IT / Software Dev

Job Detail:

ql-editor “> Job Summary:

The ServiceNow ITSM plays a crucial role in managing and optimizing IT service management processes within the organization. You will be responsible for supporting and improving ITIL-based processes, including Incident Management, Request Management, Service Level Agreements (SLA), Knowledge Management, and operational readiness. This position requires strong technical knowledge of ServiceNow or similar ITSM tools and a proactive approach to onboarding new business units, integrating users, and ensuring seamless process adoption.

Key Responsibilities: 1. Data Gathering System Design:

  • Collect and validate Configuration Management Database (CMDB) and other configuration item (CI) data.
  • Design and propose ITSM tool migration plans.
  • Establish logical relationships between data points for accurate system representation.

2. Daily ITSM Activities:

  • Engage with IT users to monitor and improve ITIL process adherence.
  • Identify process breaches and recommend areas for improvement.
  • Collaborate with ITSM Experts to support daily operations and strategic initiatives.

3. User Management Access Control:

  • Create and configure user accounts in ITSM tools, ensuring appropriate access permissions.
  • Manage access control to maintain data confidentiality and integrity.
  • Define and document user roles and responsibilities within the ITSM framework.

4. Training User Onboarding:

  • Conduct training sessions and create educational materials to familiarize users with ITSM processes and tools.
  • Provide ongoing support and guidance to new users for a smooth onboarding experience.
  • Introduce and explain ITSM workflows, procedures, and best practices.

5. Process System Integration:

  • Collaborate with stakeholders to plan and execute seamless user/system integration into ITSM workflows.
  • Identify and mitigate risks associated with system transitions.
  • Collect user feedback to improve future onboarding experiences and process enhancements.

6. Project Planning Risk Management:

  • Work with IT teams, business units, and external vendors to develop comprehensive project transition plans.
  • Assess potential risks and develop mitigation strategies to minimize business impact.
  • Ensure alignment between IT services and business objectives through thorough planning and execution.

Qualifications Experience:

  • Experience: 3-5 years in IT service management, IT operations, managed services, or service delivery environments.
  • Technical Expertise: Hands-on experience with ServiceNow or other ITSM platforms.
  • ITIL Knowledge: Advanced understanding of ITIL v3 or v4 frameworks (certification required).
  • Data Process Management: Experience with CMDB, data validation, and ITSM tool transitions.
  • Training Communication: Strong ability to deliver process training and produce user-friendly documentation.
  • Process Improvement: Proven experience in continuous improvement methodologies and process automation.

Preferred Skills:

  • Experience with IT service transitions, operational readiness, and service design practices.
  • Ability to work collaboratively with cross-functional teams and manage multiple projects.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and stakeholder management capabilities.

Apply Here:

OSB India | IT Service Desk Team Leader | Bengaluru | 11-03-25 | JobId: 12078

Industry Type:
BFSI / Fintech / NBFC

Job Detail:

The IT Service Desk Team Leader is a key leadership role responsible for overseeing the day-to-day operations of the IT Service Desk. This role involves leading and guiding the service desk team to provide exceptional IT support, ensuring the resolution of incidents and service requests, and promoting a customer-centric approach. The Team Leader will be proficient in MS Office tools and excel in Major Incident Management, demonstrating strong leadership skills to foster a high-performing and responsive service desk team.

Core Responsibilities

Team Management:
  • Lead, mentor, and guide the ServiceDesk team members to achieve service excellence.
  • Establish clear objectives, provide regular feedback, and conduct performance reviews, Foster a positive and productive team culture.
Incident and Request Management:
  • Oversee the handling of end user incidents, service requests, and escalations and Ensure incidents are logged, prioritized, and resolved within defined SLAs.
  • Coordinate with team members to ensure a timely and accurate response to end users issues.

Resource Allocation:

Assign and distribute work among team members based on skills and availability.
Manage team schedules to ensure 24/7 coverage and address peak workloads.
 
Technical Support:
Provide technical expertise and support for complex incidents and requests.
Collaborate with team members to troubleshoot and resolve IT issues effectively.
 
Reporting and Analysis:
Analyse data to identify areas for improvement and implement proactive measures.
Generate reports and analyse key performance indicators (KPIs) to assess team performance, identify trends, and recommend improvements.
 
ServiceNow Tool Expertise:
Demonstrate a high level of proficiency in ServiceNow, with the ability to create, automate, and maintain reports and dashboards for monitoring team performance and incident management.
Utilize ServiceNow as an administrator to manage system configurations, users, and workflows efficiently
 
Training and Development:
Identify training needs for team members and facilitate professional development.
Promote knowledge sharing and continuous learning within the team.
Training of new members of the team
 
Security and Compliance:
Ensure that team members adhere to IT security policies and practices.
Monitor and address security-related concerns and access control.
 
Vendor and Stakeholder Interaction:
Collaborate with vendors and external service providers to resolve technical issues.
Liaise with internal stakeholders to address IT-related requirements.
 
Problem Management:
Lead the analysis of recurring IT issues and implement long-term solutions for ServiceDesk tickets.
Identify trends and root causes of problems to improve service quality for ServiceDesk team.
 
Audit Reports:
Manage the preparation and compilation of internal and external audit reports related to IT service desk activities and processes.
Collaborate with the Risk Assurance team to address any findings and implement corrective actions as necessary.
 
Documentation and Knowledge Management:
Maintain accurate records of incidents, service requests, and resolutions.
Contribute to the creation and maintenance of a knowledge base, including FAQs and troubleshooting guides
Develop and maintain standard operating procedures (SOPs) to ensure consistent and efficient IT service desk operations.
Collaborate with team members to document best practices and ensure that procedures are updated as needed.
 
24/7 Team Support:
Ensure 24/7 availability for team members, offering support and guidance to resolve critical issues, incidents, or escalations, even outside regular working hours.
Develop and manage an on-call rotation system to provide continuous support, ensuring team members are available as needed.
 
Monthly Roster and On-Call Support:
Plan, organize, and prepare monthly team rosters and on-call support rotas to ensure 24/7 coverage.
Coordinate with team members to schedule shifts, breaks, and on-call assignments, taking into account individual availability and preferences.
Ability to work flexible hours and be on-call as required.
 
Major Incident Management:
 
Manage lifecycle and major incidents end to end:
 
Lead the management and resolution of major incidents with a high degree of urgency and efficiency.
 
Coordinate and communicate effectively with relevant teams and stakeholders to minimize the impact of major incidents.
 
Document and review major incident response procedures for continuous improvement.
  • Assess business impact and urgency, declare Major Incident.
  • Initiating specific actions to either address the underlying causes of incidents or to provide workarounds, thus minimizing the impact of an incident
  • Communicating the status of incidents to relevant stakeholders.
  • Provide Single point of contact for senior management and users during a major incident.
  • Notify and liaise with Risk Management in the event of a Major Incident.
  • Decide upon involving Business during a Major Incident
  • Provide regular reports to both senior management and affected stakeholders using the Major Incident Report.
  • Ensure and conduct a post incident closure review takes place capturing pending actions required.
  • Support any activities involving incident management
  • Line manage and coach all direct reports, including all aspects of performance management, timesheet submission, development, conduct, sickness management, appraisals, employee administration and recruitment.
  • Ensure that you and your team fully understand and comply with the organisation s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed.
  • Ensure that you and your team fully understand and comply with the organisation s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
  • Lead a team in the performance of a variety of tasks that are often routine on same technical stack / tower.
  • Managing & ensuring tickets are attended, addressed and follow-up communication is complete on a daily basis
  • Review of escalated, parked, forwarded tickets (to other teams including senior team) on daily basis (Automated working with MI team or through ServiceNow reporting)
  • Reviewing the tickets and updating the quality sheet for each member reporting to the respective lead.
  • Managing the scorecard and sharing the feedback and scorecard via regular one to one and tracking the feedback via the FTP.
  • Review, identify and propose tasks that can be automated and coordinate with the respective team to automate tasks.
  • Daily carry forward, weekly consolidated Incidents & Service request
  • MTD / TD on above etc and Tracking escalations / reopened tickets etc.
  • Daily stand-up support to Team Lead / Manager (Automated working with MI team or through Service desk reporting)
  • Feedback collating feedback weekly / MTD / YTD (Automated working with MI team or through Service desk reporting)

Experience Requirements

  • 6 8 years working experience on a IT service desk role.
  • At least 4 years specific Team Lead work related experience in a Technology Industry and IT Service Desk environment.

Knowledge Skill and Competency Requirements

  • Good knowledge about computers / thin clients / virtual desktops and LAN environment is essential.
  • Strong & effective verbal and written communication skills.
  • Advanced knowledge on the office automation tools such as Word, Excel, PPT, Visio, etc.
  • ITIL V3/V4 certification is essential.
  • Proven experience in a leadership role within an IT Service Desk or similar technical support environment, Demonstrated expertise in Major Incident Management.
  • Strong communication and interpersonal skills, Excellent problem-solving abilities.
  • Customer-focused mindset, Strong organizational and time-management skills.
  • Ability to cope well under pressure.
  • Able to interact with a variety of stakeholders, display required integrity to ensure excellent service.

Required Qualifications/Certifications

  • A technical diploma or engineering degree is essential.
  • ITIL V3/V4 certification is essential.
  • Any Management training courses completed is desirable

Apply Here:

Cover More Group | Service Desk Analyst – L1 | Mumbai | 11-03-25 | JobId: 12076

Industry Type:
BFSI / Fintech / NBFC

Job Detail:

Service Desk Analyst – L1

Posted: 07/03/2025

Closing Date: 14/03/2025
Job Type:
Permanent – Full Time
Location:

Mumbai

Job Category:
IT

Job Description

Are you ready to grow your career in our global tech hub

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

As the world begins to travel again, we want to make sure we re delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what s the job

You ll provide exceptional customer service to internal and external customers within company guidelines.

You ll make use of customer insights to provide direction for business initiatives

You ll ensure best practice customer initiatives are adopted and applied

You ll provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations and SLA s

You ll ensure all confidential information is handled in accordance with company and partner protocols and procedures

You ll ensure high levels of customer relationship management are maintained

You ll Ensure all contact and interactions are of the highest standards (written/phone/face to face), communicating clearly and appropriately to all stakeholders

You ll collaborate and provide regular reporting and updates with key stakeholders across the Cover-More Group

You ll ensure all communication is in line with the delivery of our Brand Promise to all stakeholders

And what are we looking for

You ll have either relevant IT qualifications/certifications (IT Degree, Certificate 3 or 4 in IT, MCP, MCITP, A+) or proven experience in a Service Desk / Operations is preferred

You ll Minimum 5 years of experience with or an understanding of Windows Operating Systems, Active Directory + Azure Directory, Exchange + M365 Solution, AWS + AWS Workspace, Networking principles, Critical Incident Management

You ll be working with remote support tools in a 24*7 set up

You ll be using ticket management systems such as ServiceNow, JIRA.

You ll use Desktop applications such as Adobe Reader, Microsoft Office etc.

You ll have good to know about – PS Scripts,

You ll show Active interest in developing your own technical ability

Self-reliant and able to research own solutions

Good communication both verbal and written

Flexible and willing to assist with team tasks

So, why choose us

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: we re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business – not for the business!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary or birthday leave, COVID leave (to get vaccinated and for when you re sick), volunteer leave and a comprehensive paid parental leave scheme.

Other Perks:

Mediclaim insurance cover in case of any health emergency

Coverage under group personal accident insurance

Flexible and compressed work weeks and hybrid working options.

Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays

An extra day off for you to take on your birthday or your annual work anniversary.

Apply today and let s go to great places together!

Apply Here:

Capgemini | Service Now Developer | Bengaluru | 11-03-25 | JobId: 12072

Industry Type:
IT / Software Dev

Job Detail:

 Primary Skills 

  • Proven experience as a ServiceNow Developer with expertise in designing, developing, and deploying ServiceNow applications and integrations.
  • Strong knowledge of ServiceNow modules such as Incident Management, Change Management, Service Catalog, CMDB, and Asset Management.
  • Proficiency in JavaScript, HTML, CSS, and web technologies for creating custom scripts and interfaces.
  • Experience with REST and SOAP web services for integrating with third-party applications.
  • Skilled in ServiceNow scripting (client scripts, business rules, UI policies, script includes).
  • Hands-on experience with ServiceNow Orchestration and automation workflows.
  • Expertise in ITSM, ITOM, ITBM, and Service Portal development.
  • Familiarity with ServiceNow IntegrationHub for low-code integrations.
  • Experience with Performance Analytics for creating custom reports and dashboards.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • Ability to collaborate with cross-functional teams and business users to deliver solutions.
  • Knowledge of Agile methodologies and ServiceNow’s ITIL best practices.
  •  Secondary Skills 

  • Experience with ITIL processes and frameworks.
  • Knowledge of Agile methodologies.
  • Familiarity with ServiceNow ITSM, ITOM, and other modules.
  • Certification in ServiceNow Administration or Development.
  • Apply Here:

    Cradlepoint | Senior Engineer-Incident Management | Noida | 11-03-25 | JobId: 12068

    Industry Type:
    IT / Software Dev

    Job Detail:

    Join our Team

    About this opportunity
    Incident Manager is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager handles the severity 1 outages aggressively and ensure that the restoration is done within the Service level agreement with the customer.
    The primary focus of the IM is to assemble a team of specialists and to focus them on a prompt recovery of the system. This is to be done without unreasonably impeding data collection for investigation whilst minimizing any impact to the customer s network.
    What you will do
    To manage Incidents 24X7 and ensure minimal disruption to the service.
    Setting up and driving the Technical Management Bridge.
    Verification of MINNotification messages to ensure completeness correctness of the information being sent to the customer.
    On any emergency event, the Incident Manager is responsible for execution of the Escalation Decision Point discussion and decision.
    Participate in the writing of the Event Report and/or RCA.
    Ensure that the recovery is proceeding in a timely and efficient manner.
    Ensure that the proper Local Support staff is participating in the Event.
    Determine if the Event is properly classified as an Emergency and takes appropriate actions.
    Update management on the progress of the recovery, as required.
    You will bring
    Assist the MSDM in handling any political issues with regards to the event, thus allowing the technical specialists to focus on technical matters.
    Initiate management escalations as necessary.
    Manage the information distributed in the periodic Event News and on the conference, bridges established for communications during the event.
    Manage any interfaces that extend outside the normal support area of responsibilities (e.g., 3PP, PLM, Small Competence Centers).
    Assure that the technical staff is aware of how to locate site specific information, e.g., remote access details, installed base data, etc. Assist with acquisition of same if necessary.
    Utilizing the Incident Manager Checklist, assures that all required actions of emergency handling are accomplished.
    Key Qualification
    Has more than 2+ years trouble shooting experience in a Telecom domain
    Engineering degree or equivalent.
    The Incident Manager must be fluent in use of the English language.
    Telecom product experience/Ericsson experience is an advantage.
    Network knowledge
    Why join Ericsson
    At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build never seen before solutions to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
    What happens once you apply
    Click Here to find all you need to know about what our typical hiring process looks like.

    What happens once you apply

    Click Here to find all you need to know about what our typical hiring process looks like.

    We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

    Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

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