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Naukri E-hire Campaign | Senior Service Desk Engineer | Hyderabad | 07-03-25 | JobId: 11552

Admin

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08/03/2025

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Industry Type:
HR / Staffing

Job Detail:

Dear Candidate,

Greetings from Naukri.com!!

Movate (CSS Corp) is hiring candidates for Service Desk Engineer/ Sr. Service Desk Engineer Engineers role for Hyderabad Location.

Please share your confirmation on mail if you can attend F2F Interview on 8 March, Saturday.

Job Summary:

The Tier 2 Service Desk Engineer is a senior technical role responsible for handling complex incidents, escalations, and deep-dive troubleshooting across multiple IT environments. This role requires advanced problem-solving skills, expertise in IT infrastructure, and the ability to mentor and guide Tier 1 support teams. The Tier 2 Engineer plays a crucial role in incident resolution, root cause analysis, process improvement, and ensuring overall IT service stability and efficiency.

Key Responsibilities:

Incident Management & Escalation Handling:

Handle and resolve complex escalated incidents from L2 engineers within defined SLAs.

Perform deep-dive troubleshooting for system, network, and application issues.

Document root cause analysis (RCA) and provide permanent fixes to recurring issues.

Ensure proper incident escalation protocols are followed and well-documented.

Problem Management & Root Cause Analysis:

Conduct proactive problem management to identify recurring issues and drive permanent solutions.

Lead root cause investigations and implement corrective actions to minimize service disruptions.

Maintain an incident/problem knowledge base with solutions and workarounds.

Collaborate with engineering teams to resolve infrastructure and application problems.

Technical Support & Troubleshooting:

Strong experience with Windows Server (2016/2019/2022), Linux (RHEL, Ubuntu, CentOS), and macOS.

Troubleshoot and resolve issues related to Active Directory, DNS, DHCP, and Group Policies.

Intermediate networking knowledge (switching, routing, VPN, firewalls, etc.).

Hands-on experience with IT service management tools (ServiceNow / Jira) and virtualization (VMware / Hyper-V / Citrix).

Understanding of ITIL processes and best practices.

Strong analytical and problem-solving skills.

Excellent communication and customer service skills.

Ability to work independently and collaboratively in a team environment.

Strong organizational and time management skills.

Strong customer service orientation.

Ability to mentor and guide junior team members.

Security & Compliance:

Ensure security best practices are followed across all support activities.

Perform security patching, vulnerability management, and compliance checks.

Assist in handling security incidents, including malware containment and remediation.

Enforce IT policies and participate in security audits.

Automation & Process Improvement:

Identify areas for efficiency improvements and recommend process enhancements.

Participate in IT projects, deployments, and migrations to improve service delivery.

Basic scripting knowledge (PowerShell, Bash, Python) is desirable.

Collaboration & Knowledge Sharing:

Provide mentorship and training to Tier 1 engineers to improve technical capabilities.

Conduct technical knowledge-sharing sessions and documentation updates.

Work closely with IT leadership, Partner teams, and external vendors to ensure seamless IT operations.

Reporting & Documentation:

Maintain detailed documentation for incidents, changes, and troubleshooting steps.

Generate reports on system performance, incident trends, and resolution timelines.

Ensure proper documentation of standard operating procedures (SOPs) and best practices.

Education & Certifications:

Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).

Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus.

3 to 5 years of experience in IT support, with at least 2+ years in an L2/L3 support role.

Please carry the below mention Documents (Mandatory):

Updated Resume and any Government Id Proof.
( Mention Naukri.com_EHIRE at the top)

NOTE: Do not attend the interview if you have already attended in last 3 months

Disclaimer: Please ignore if not interested or not relevant to your profile

Apply Here:

Talent-21 | Hiring For Service Now Developer with SAM , Asset Management | Pune | 07-03-25 | JobId: 11551

Admin

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08/03/2025

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Industry Type:
HR / Staffing

Job Detail:

Job Title: Sr./Lead Software Developer (SAM) Location: Hyderabad Work Model: Hybrid

Experience Required: 3-8 Years Notice Period: Immediate to 15 Days Certification Required: SAM Certification (Mandatory)

Job Overview: We are looking for a Sr./Lead Software Developer (SAM) with strong experience in ServiceNow Asset Management (SAM), REST API, and JavaScript. This position will focus on the development, implementation, and integration of ServiceNow modules, including SAM Pro, with a strong emphasis on automation and software asset management.

Key Responsibilities:

Work with IT teams to implement and develop future automations, including additional ServiceNow modules.
Architect ServiceNow automation, scripting, and integrations with existing systems such as Active Directory.
Develop custom applications using ServiceNow Integration Hub, ensuring seamless integration with various ServiceNow platforms.
Hands-on experience with REST API integration and other ServiceNow integration methods (SOAP, Data Sources, Import Sets).
Design and implement SAM Pro and HAM for clients, ensuring smooth configuration and integration.
Install, configure, and integrate ServiceNow software products with a focus on Software Asset Management (SAM), discovery, service mapping, and configuration management.
Conduct workshops with clients to articulate the value of the solutions and provide clear technical guidance.
Develop and customize ServiceNow applications, focusing on CSM module.
Support the design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption.
Configure and customize ServiceNow modules such as SSO, CMS, Virtual Chat, Incident Management, Change Management, Service Catalog, and Asset Database.
Create reports using KPIs, Performance Analytics, and custom PA dashboards to track key metrics.
Analyze system performance issues and recommend performance enhancements.
Collaborate with internal teams to ensure smooth delivery of services and modifications to programs.
Provide peer leadership and guidance, collaborating with Leads and team members to drive project success.
Conduct software code reviews and ensure adherence to quality standards and procedures.
Develop software, code, test, and debug independently.
Identify opportunities for process improvements and new procedures to solve complex problems.
Proactively identify gaps and escalate issues in a timely and appropriate manner.
Create and update all relevant documentation and specifications for design, development, and testing.
Adhere to ethical standards and comply with the relevant laws and regulations.

Skills & Expertise:

ServiceNow Expertise: Strong experience with ServiceNow modules such as SAM Pro, HAM, Incident Management, Change Management, CSM, CMDB, and Asset Database.
Scripting & Automation: Proficient in scripting with JavaScript, GlideRecord, and using Flow Designer for automations.
Integration Skills: Hands-on experience with REST and SOAP API integrations, as well as methods like Data Sources and Import Sets.
Performance Analytics: Experience creating custom PA dashboards and KPIs.
Custom Development: Ability to develop custom software solutions through scripting and development on the ServiceNow platform.
ServiceNow Certifications: SAM Certification is mandatory. Additional certifications like ITSM, ITBM, and ITOM are a plus.
Testing & Quality Assurance: Experience with Automated Test Framework (ATF) and testing on non-production instances.
Client Interaction: Ability to conduct client workshops, gather requirements, and configure solutions as per business needs.

Education & Experience:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum of 3-8 years of experience in ServiceNow development and SAM implementation.
Experience in integrating ServiceNow with third-party applications and platforms.

To Apply: Please share your updated CV with us at sandeep.a@talent21.in.

Apply Here:

Datazoic Machines | Application Support Lead | Chennai | 07-03-25 | JobId: 11550

Admin

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08/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

What youll be doing
Primary owner of the shift
Ensure that the assigned tickets are handled effectively within the timelines.
Ensure that all support tickets are managed ensuring SLA Compliance
Ensure all planned activities are completed on time.
Work with cross-functional teams, virtually providing customer support for 24*7.
Supervising employees and assisting with task as necessary
Schedule and maintain adequate resource availability to support shifts.
Provide direction and feedback to employees during shifts.
Training and coaching new employees.
Monitor and triage incoming Bugs & requests.
Update FMEA data on daily basis
Foster and maintain a positive work environment.
Ensure data is handled, transferred or processed according to legal and organization guidelines.
Directly interface with clients via email or call for support as necessary

What we need from you
Overall, 5-8 years of IT experience with minimum 3 years as a Shift Lead
Hands on learning and keeping up with the product(s) features and integrations
Experience working with incident, request, change and problem management.
Experience working in Product Company preferred.
Strong Experience in managing at least 10 – 15 members of support team.
Experience in managing the daily operations of the service desk.
Experience in preparing roasters and ensuring the availability of resources to cover support needs including leaves and holidays.
Ensure that the assigned tickets are handled effectively as per the SLA.
Experience in coordinating and managing all relevant stakeholders.
Good Communication skills
Based out of Chennai and willing to work in shifts.

Apply Here:

Wipro | Service Desk Specialist | Pune | 07-03-25 | JobId: 11549

Admin

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08/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

Experience- 0-5 yrs

Responsibilities:

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns

2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

3. Identify and escalate tickets requiring urgent attention and action

4. Log all contacts and document all the activities and results accurately and completely within the incident management tool

5. Deal with and resolve helpdesk requests

6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner

7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

8. Open to working in a 24×7 environment with rotating shifts and rotating weeks off

Skills Required:

1. Previous experience in IT helpdesk (Voice)

2. Excellent communications skills (verbal and written)

3. Knowledge on ITIL Framework and Terminologies

4. Knowledge on Windows, Mac operating systems & VDI environments

5. Demonstrated problem solving capabilities

6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner

7. Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays

8. Self-motivated achiever who gains satisfaction from providing excellent customer service

9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies

10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates

11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..

12. Excellent organizational skills

13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user

14. Good knowledge in Active Directory, MFA and printer mapping.

Apply Here:

BAJAJ FINANCIAL SECURITIES LIMITED | Unit Manager – IT/Senior Unit Manager – … | Pune | 07-03-25 | JobId: 11548

Admin

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08/03/2025

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Industry Type:
BFSI / Fintech / NBFC

Job Detail:

Job Purpose
This position is open with Bajaj finserv ltd.

Duties and Responsibilities

Implement standardized processes and innovative way to manage the IT end user asset management

Ensure continuous availability of service in the following key areas:asset delivery in upcoming branches, timely delivery of asset allocation to new joiners as per policy

IT Asset procurement, delivery and compliance framework

Manage key vendor and team relationships to ensure consistent performance against established service level agreements.

Monthly Reporting & Reviews with Service Provider
Ensure clear-cut and timely communication to all stake holders.

Strictly follow BFL defined policy and framework.

Closely work with business, Admin, Internal IT team for faster resolution.

Work closely with other IT managers to address ongoing operational needs

Work with outsourced service delivery partner to ensure strict Project timelines.

Excellent Communication and Leadership Skills

Scheduled MIS reports to required stake holders on progress of rollout.

Foresee the issues in EUSS operation and act to minimize the impact on timeline.

Flexible to handle multiple task / projects at same time.

Ensure and maintain IT operations transparency

Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues

Timely delivery of IT assets for new branch, new joiners, replacement assets

Project management- IT assets for new branch roll-out

Automate the manual task by adopting new age modern management tool like MDM, SCCM

Service Now- CMDB, IMAC process compliance

Daily Monitoring, tracking, and coordination of Help Desk activity

Hardware and software compliance.

Asset management

Maintain deviation approvals.

Meet the audit requirements.

Escalation management

Creates dashboards and reports and provides visibility on key aspects of operation.

Attend the meeting with business, Admin team. Understand the requirement, challenged and act on it.

Find the ways to improve the quality and reduce the timeline of operation.

Required Qualifications and Experience

Engineering graduate with more than 5 years s experience

Knowledge of SCCM, EMS, JamF, Intune

Service Now IT asset management is must

BYOD process knowledge

Strong Negotiation skill

Excellent Communication and Leadership Skill.

Knowledge budget will be added advantage.

IT audit

Apply Here:

Sopra Steria | Service Desk Junior Engineer | Noida | 07-03-25 | JobId: 11547

Admin

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08/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

Role Requirement

Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat. within the time specified by the agreed service levels.

Mandatory Skills :

Working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
Excellent communication skills (written verbal)
Knowledge of ITIL framework and practices.
Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
Categorize and record reported queries and provide solutions.
Monitor issues from the start till resolution.
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.

handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with.
Log details of all incidents: alerts/events and problems utilizing standard reporting methods.
Provide first-line fixes, utilize relevant procedures, or escalate problems.
Use supplied checklists and ensure that the problems highlighted are followed up.
Maintain procedures that are compliant with ITIL, the company s quality management system.
Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers, etc., and their components.
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.
Experience in handling international (European Geographics) clients.
Tracking and documenting any changes made to KB article and creating of KB article.
Handling checks and reports which should be sent to clients.
Ability to work a flexible schedule outside of typical business hours.
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
Ensure that the incident management documentation process is being performed at a high level of quality.
Generate reports on an ad-hoc or reoccurring basis using incident data from ServiceNow
Responsible for identifying potential problems and trends of repetitive Incidents.

Other requirement

Willing to work from the office
Open to 24*7 environment

Total Experience Expected: 00-02 years

Apply Here:

Leading BPO | Incident management- Work from Home | Chennai | 07-03-25 | JobId: 11545

Admin

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08/03/2025

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Industry Type:
BPO / Call Centre

Job Detail:
Understanding of basic technical concepts ,internet connectivity, device settings, app functionality
Ability to perform basic SQL queries to retrieve, update, and troubleshoot database-related issues.

Call 7092982513, 7200550458, 9361349589

Required Candidate profile

Qualification :Any degree

Work from homer
Working days :5 (Rotational shift )

CTC budget :40,000 CTC

Mode of interview :Virtual

Apply Here:

CLIENT OF FIRM | Incident Management- Payments Domain | Hyderabad | 07-03-25 | JobId: 11544

Admin

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08/03/2025

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Industry Type:
BFSI / Fintech / NBFC

Job Detail:

Key Responsibilities

Incident Response & Management

Serve as the primary point of contact for managing high-impact incidents related to payments, ensuring quick resolution and minimal service disruption.
Lead real-time incident resolution efforts by diagnosing issues, engaging relevant stakeholders, and driving incidents to closure.
Prioritize, track, and document all incidents, ensuring they are managed within defined Service Level Agreements (SLAs).
Establish and enforce escalation protocols, ensuring that critical incidents receive immediate attention from senior leadership and engineering teams.
Work closely with banks, payment processors, and regulatory bodies to resolve incidents affecting transaction processing and reconciliation.

Apply Here:

A.P. Moller Maersk | Service Management Specialist – SAP TM | Pune | 07-03-25 | JobId: 11543

Admin

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08/03/2025

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Industry Type:
Express Delivery / Transport / Logistics & Supply Chain

Job Detail:

Key Responsibilities:
Service Management: Lead service management initiatives, implementing best-in-class processes and ensuring exceptional service quality.
Reporting: Develop and present detailed service management reports for stakeholders, including system performance metrics, user adoption trends, improvement initiatives, and product roadmaps.
Process Improvement: Identify and implement innovative best practices to enhance service delivery, ensuring compliance with structured processes.
Leadership and Collaboration: Partner with Service Managers and cross-functional teams to drive strategic improvements and ensure customer satisfaction.
Incident Management:
Lead incident resolution activities, analyze trends and root causes, and escalate critical issues.
Oversee the creation and distribution of operational incident reports, particularly for high-priority incidents.
Enforce adherence to Incident Management processes and SLA timelines.
Communicate timely updates to stakeholders throughout the incident lifecycle.
Problem Management: Maintain comprehensive Root Cause Analysis (RCA) records and drive initiatives to mitigate recurring issues.
Disaster Recovery and Escalation: Oversee communication and escalation processes during Disaster Recovery, Business Continuity, and high-priority incident scenarios.
Service Improvement: Proactively identify service enhancement opportunities and training needs to elevate the overall user experience.

Maersk is going through times of unprecedented change. As we aspire to secure sustainable growth of our businesses, we need to re-think the way we engage with our customers and partners.

If you are passionate about working in an entrepreneurial and ever-changing environment, developing new products that engage and provide an enhanced customer experience – you are what we are looking for!

You ll play a vital part in our success and in this role you will be a key driver in building our digital core SAP Transportation Management for our Inland Platform. Maersk is on multi-year program to revamp its technology and digital solutions footprint and as part of new strategy, SAP will act as the digital core for company s Transportation Management processes. While we are relying on varies Delivery partners in our transformation, we are investing into building our internal SAP TM capabilities.

Team/Opportunity:

Maersk is seeking two experienced and proactive Senior Service Management Analysts to join our global team supporting SAP TM (Transportation Management). The Senior Analyst will play a pivotal role in ensuring service excellence, driving process improvements, and collaborating across teams to deliver exceptional outcomes. A SAP background is mandatory, and SAP TM experience is highly preferable.

Key Responsibilities:

Service Management: Lead service management initiatives, implementing best-in-class processes and ensuring exceptional service quality.
Reporting: Develop and present detailed service management reports for stakeholders, including system performance metrics, user adoption trends, improvement initiatives, and product roadmaps.
Process Improvement: Identify and implement innovative best practices to enhance service delivery, ensuring compliance with structured processes.
Leadership and Collaboration: Partner with Service Managers and cross-functional teams to drive strategic improvements and ensure customer satisfaction.
Incident Management:
- Lead incident resolution activities, analyze trends and root causes, and escalate critical issues.
- Oversee the creation and distribution of operational incident reports, particularly for high-priority incidents.
- Enforce adherence to Incident Management processes and SLA timelines.
- Communicate timely updates to stakeholders throughout the incident lifecycle.
Problem Management: Maintain comprehensive Root Cause Analysis (RCA) records and drive initiatives to mitigate recurring issues.
Disaster Recovery and Escalation: Oversee communication and escalation processes during Disaster Recovery, Business Continuity, and high-priority incident scenarios.
Service Improvement: Proactively identify service enhancement opportunities and training needs to elevate the overall user experience.

What we are looking for:

Education: Bachelor s degree in Information Technology, Business Administration, or a related field.
Experience:
- A minimum of 3 years in service management, incident and problem management, or a related role in a global organization.
- SAP background is mandatory, with SAP TM experience highly preferable.
Skills and Competencies:
- In-depth knowledge of ITIL processes and frameworks.
- Advanced analytical and problem-solving skills.
- Proven expertise with service management tools and platforms.
- Strong leadership and interpersonal skills, with the ability to influence and collaborate across teams and hierarchies.
- Exceptional organizational skills and attention to detail.
- Nice to Have: Proficiency in Power BI
- Language: Proficiency in English is required; additional language skills (e. g. , Spanish for the Mexico position) are a plus.
- Certifications: ITIL certification is highly desirable.

What We Offer:

A challenging and rewarding role in a dynamic, inclusive, and global environment.
Opportunities for advanced professional growth and leadership development.
A chance to contribute to innovative projects and shape the future of service management.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. .

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Apply Here:

CMS Computers Ltd | Manager – Incident Management | Mumbai | 07-03-25 | JobId: 11542

Admin

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08/03/2025

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Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit

Job Detail:
CMS Computers Ltd is looking for Manager – Incident Management to join our dynamic team and embark on a rewarding career journey.

Delegating responsibilities and supervising business operations
Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
Resolving conflicts or complaints from customers and employees.
Monitoring store activity and ensuring it is properly provisioned and staffed.
Analyzing information and processes and developing more effective or efficient processes and strategies.
Establishing and achieving business and profit objectives.
Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
Generating reports and presenting information to upper-level managers or other parties.
Ensuring staff members follow company policies and procedures.
Other duties to ensure the overall health and success of the business.

Apply Here: