Industry Type:
HR / Staffing

Job Detail:
Chef de Projet Services Clients RPA & IARésumé du Poste :

Nous recherchons un Chef de Projet Services Clients RPA & IA hautement qualifié pour superviser la mise en œuvre réussie de solutions RPA et IA innovantes. Le candidat idéal alliera une solide expertise en gestion de projets à une compréhension approfondie des technologies d’automatisation et d’IA. Vous travaillerez en étroite collaboration avec les clients pour garantir que les solutions répondent à leurs besoins tout en maintenant des normes élevées de qualité de service.

Responsabilités Clés :

• Leadership de Projet : Diriger et gérer l’ensemble du cycle de vie des projets RPA et IA, depuis la planification et l’initiation jusqu’à la mise en œuvre et le support après lancement.
• Engagement Client : Agir en tant que point de contact principal pour les clients, assurant une communication claire et alignant les objectifs du projet avec les attentes des clients.
• Conception de Solutions : Collaborer avec les équipes techniques pour concevoir des solutions RPA et IA sur mesure qui répondent efficacement aux besoins des clients.
• Communication avec les Parties Prenantes : Assurer une communication constante avec les parties prenantes internes et externes, fournir des mises à jour régulières sur les progrès et résoudre rapidement tout problème du projet.
• Gestion des Ressources : Allouer et gérer efficacement les ressources pour respecter les délais du projet et le budget, en assurant une utilisation optimale des capacités de l’équipe.
• Gestion des Risques : Identifier les risques potentiels dès le début du projet, élaborer des stratégies d’atténuation et gérer les délais du projet pour éviter les retards.
• Suivi des Performances : Suivre les performances du projet en fonction des indicateurs clés de performance (KPI) et des jalons, en mettant en œuvre des actions correctives si nécessaire pour rester sur la bonne voie.
• Amélioration Continue : Recueillir des retours des clients et des équipes internes pour améliorer les processus, affiner la livraison du projet et renforcer la satisfaction des clients.

Qualifications :

• Formation : Diplôme de licence en informatique, technologie de l’information, administration des affaires ou dans un domaine connexe.
• Expérience : Minimum de 5 ans d’expérience en gestion de projets, avec un accent particulier sur les technologies RPA et IA.
• Compétences :
• Expertise dans la gestion de projets basés sur RPA et IA.
• Maîtrise des méthodologies de gestion de projet (par exemple, Agile, Waterfall) et des outils (par exemple, Microsoft Project, Jira).
• Connaissance pratique des outils RPA (par exemple, UiPath, Blue Prism, Automation Anywhere) et des technologies IA.
• Solides compétences en analyse, résolution de problèmes et prise de décision.
• Excellentes compétences en communication orale et écrite en français.
• Compétences Supplémentaires : Capacité à gérer plusieurs projets simultanément, à prioriser les tâches et à travailler efficacement sous pression.

Compétences Préférées :

• Certification en gestion de projets (par exemple, PMP, PRINCE2).
• Familiarité avec les méthodologies Agile/Scrum.
• Expérience dans la gestion de projets IA, y compris des modèles d’apprentissage automatique et des applications basées sur les données.

Job Title: RPA & AI Client Services Project ManagerJob Summary:

We are seeking a highly skilled RPA & AI Client Services Project Manager to oversee the successful implementation of cutting-edge RPA and AI solutions. The ideal candidate will combine strong project management expertise with a deep understanding of automation and AI technologies. You will work closely with clients to ensure solutions meet their needs while maintaining high standards of service delivery.

Key Responsibilities:

• Project Leadership: Lead and manage the entire lifecycle of RPA and AI projects, from planning and initiation through implementation and post-launch support.
• Client Engagement: Act as the primary point of contact for clients, ensuring clear communication and aligning project goals with client expectations.
• Solution Design: Collaborate with technical teams to design customized RPA and AI solutions that effectively address client needs.
• Stakeholder Communication: Ensure consistent communication with internal and external stakeholders, delivering regular progress updates and promptly addressing any project concerns.
• Resource Management: Efficiently allocate and manage resources to keep the project on schedule and within budget, ensuring optimal use of team capabilities.
• Risk Management: Identify potential risks early in the project, develop mitigation strategies, and manage project timelines to avoid delays.
• Performance Tracking: Monitor project performance against established KPIs and milestones, implementing corrective actions when necessary to stay on track.
• Continuous Improvement: Gather feedback from clients and internal teams to improve processes, refine project delivery, and enhance customer satisfaction.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience: A minimum of 5 years of project management experience, with a focus on RPA and AI technologies.
• Skills:
• Expertise in managing RPA and AI-based projects.
• Proficiency with project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, Jira).
• Hands-on knowledge of RPA tools (e.g., UiPath, Blue Prism, Automation Anywhere) and AI technologies.
• Strong analytical, problem-solving, and decision-making abilities.
• Exceptional verbal and written communication skills in English.
• Additional Skills: Ability to manage multiple projects simultaneously, prioritize tasks, and work efficiently under pressure.

Preferred Skills:

• Certification in Project Management (e.g., PMP, PRINCE2).
• Familiarity with Agile/Scrum methodologies.
• Experience with leading AI projects, including machine learning models and data-driven applications.

Apply Here:

Industry Type:
HR / Staffing

Job Detail:
Skills:
CI/CD pipelines, Jenkins, Docker, Kubernetes, Git, Ansible, Python scripting,

About The Opportunity

We are seeking an experienced Technical Incident Manager to join our team in the mortgage industry. The ideal candidate will be responsible for managing the incident management process, transforming the traditional NOC to SRE based team, ensuring timely resolution of incidents, and minimizing impact on business operations. You will work closely with IT support teams, stakeholders, and service providers to maintain high service quality and improve operational efficiency.

Release Engineer Responsibilities

We’d love to hear from you if you have:

Plan and manage the end-to-end release process, including coordinating with various teams to gather release requirements and dependencies.

Develop and maintain release schedules and timelines, ensuring all software releases are delivered on time and within scope.

Coordinate with Development and QA teams to ensure software builds are properly tested and meet quality standards before release.

Implement and maintain release automation tools and processes to streamline the release process and increase efficiency.

Strong experience in implementing CICD pipelines.

Strong understanding of Integration & Automation Testing through automation.

Monitor and troubleshoot release-related issues, working closely with Development and Operations teams to resolve any issues that arise during the release process.

Develop and maintain documentation related to the release process, including release notes, user guides, and installation guides.

Collaborate with cross-functional teams to continuously improve release processes and implement best practices.

Stay up-to-date on industry trends and advancements in release engineering, recommending and implementing new tools and technologies as appropriate.

Release Engineer Required Skills

Proven experience as a Release Engineer, Software Engineer, or similar role.

Strong knowledge of software development lifecycle and release management processes.

Experience with release automation tools such as Azure DevOps, Jenkins, Bamboo, or similar.

Proficiency in scripting languages such as Python, YAML or Shell.

Knowledge of software build and configuration management tools.

Strong problem-solving and troubleshooting skills, with the ability to quickly analyze and resolve release-related issues.

Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Attention to detail and strong organizational skills, with the ability to manage multiple release projects simultaneously.

Ability to work in a fast-paced and dynamic environment, adapting quickly to changing priorities and deadlines.

Deep knowledge of feature toggling and delivery strategies (ie: decoupling of deployments from releases, canarying, green-blue strategies, etc)

Functional understanding of microservices architecture and cloud platforms (e.g. Azure, GCP).

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field.

Familiarity with containerization and orchestration technologies (e.g. Docker, Kubernetes).

Minimum of 4 years of experience as a Release Engineer or in a similar role.

Experience in Agile development methodologies, such as Scrum or Kanban.

Knowledge of continuous integration and continuous delivery practices.

Familiarity with cloud-based platforms and technologies, such as GCP or Azure.

Certification in release management or a similar field is a plus.

Interpersonal Skills

Strong communication and collaboration skills to work effectively with cross-functional teams.

Ability to manage multiple projects and prioritize tasks in a fast-paced environment.

Problem-solving skills to troubleshoot release-related issues.

Attention to detail and a commitment to ensuring high-quality releases.

Apply Here:

Industry Type:
IT / Software Dev

Job Detail:

Role description

STL Digital Purpose: To Deliver Experiences That Create Value & Transforms Lives

About STL Digital: STL Digital is a global IT services and consulting company dedicated to delivering exceptional digital transformation experiences for enterprises. Our strategic partnerships with top technology firms and startups enable us to provide end-to-end digital solutions that enhance customer experiences. With a comprehensive portfolio of services, including product engineering, cloud and cyber security, data and AI, and enterprise SaaS, we work closely with businesses worldwide to deliver innovative experiences and operational excellence with agility. As a wholly owned subsidiary of Sterlite Technologies Limited (STL), a prominent integrator of digital networks offering All-in 5G solutions, STL Digital benefits from our parent company’s expertise and resources in digital transformation and network infrastructure.

Requirement Details:

Job Title: Audio Visual (AV) Engineer

Job Location: Noida

Exp. Required: 5 to 9 Yrs.

Skill Required: Excellent Video-Conferencing skills

What you’ll do

·     This person would be responsible for providing operational support for our Video Conferencing infrastructure (Cisco+ +MTR+MS Teams).

·   Should have knowledge on Integrated rooms setup with Crestron control systems + DM Switcher & Biamp DSP, Multiple cameras, Extenders etc.

·       Should be well versed with IP Telephony (CUCM, Gateways, SBC)

· Incident management through SNOW, basic Monitoring, Troubleshooting, and liaising with vendor or internal L3 teams to fix hardware/software issues.

·  Documentation –Maintain system documentation and prepare periodical reports.

·       Having knowledge on networking concepts & protocols is a plus.

·       Technologies – Audio DSPs, Video Codecs, Control systems, Cisco Call Manager, MS Teams, MTRoA & MTRoW systems. 

What you need to succeed

·     Must have strong communication skills, both written & verbal and the ability to work in a team.

·  Day-to-day support, remote installation, configuration and troubleshooting of video conferencing equipment, perform fault finding and problem management to ensure services are maintained.

·     Good understanding of Signalling protocols like SIP, H.323, MGCP SCCP and XMPP, Networking Protocols.

·       Identify, track, and resolve problems within the AV systems that are required in an large integrated conference room.

· Exposure to Video Codecs from Cisco/Polycom/Crestron/Logitech/Dolby/Neat/Jabra

·       Exposure to Audio DSPs (Bi-Amp or Polycom Sound Structure) is a plus

·       Strong technical ability to adapt to environmental change with diverse technologies is a plus

·       Knowledge of Monitoring tools is a plus.

·       Exposure to MS Teams, Crestron Toolbox & MS PowerShell programming is an added advantage.

Apply Here:

Industry Type:
IT / Software Dev

Job Detail:
About Us:

We are a growing MSME IT company in Kolkata, providing AMC, IT asset maintenance, automation support, and software protection against malware, threats, and network issues. We serve retail and manufacturing industries across India, ensuring smooth IT operations for our clients.

Role Overview:

We are seeking a Technical Service Delivery Manager to oversee end-to-end service execution for client contracts and orders. The ideal candidate will ensure seamless service delivery, efficient resource management, and continuous process improvement to elevate our business performance.

Key Responsibilities:

• End-to-End Service Management: Oversee the delivery of IT and automation maintenance services from contract initiation to completion.
• Client Engagement: Act as the primary point of contact for service-related issues, ensuring customer satisfaction and timely resolutions.
• Resource & Manpower Management: Allocate and manage technical teams effectively for optimal performance.
• Performance Monitoring & Reporting: Track service efficiency, generate reports, and provide feedback for continuous improvement.
• Process Improvement: Work closely with the core team to enhance service quality, optimize operations, and drive business growth.

Required Skills & Qualifications:

• Experience in IT service management, AMC operations, or automation support (preferably in retail/manufacturing).
• Strong leadership and team management skills.
• Proficiency in network security, IT maintenance, and troubleshooting.
• Excellent communication and client-handling abilities.
• Ability to track KPIs, generate reports, and suggest improvements.

Why Join Us?

• Opportunity to lead and grow in a dynamic IT services company.
• Work with diverse clients in retail and manufacturing.
• Influence company growth through strategic service delivery improvements.

Apply Here:

Industry Type:
HR / Staffing

Job Detail:

Job Description:

Job Title: Manager – Service Delivery

Reports to: Service Delivery – Director

Department: Service Delivery Unit

Location: Bangalore, India

Meet the hiring team: sagar_gowda@resourcepro.in.

LinkedIn: https://www.linkedin.com/in/sagarbs04?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Key Details:

• Designation: Manager, Service Delivery, India
• Experience: 15 years with 7 years in Management
• Work Location: Hebbal | Brookfield – Bengaluru
• Notice Period: Immediate to 90 days
• Domain: US Insurance – Property and Casualty – Commercial lines of Business
• ****IT Domain profiles are not considered****

Key Responsibilities:

• Talent Management: Coach and develop your team to excel in client and people management.
• Client Services: Ensure client satisfaction through effective management of daily operations and onboarding processes.
• Business Growth: Drive improvements in client experience and support business development efforts.
• Problem Solving: Tackle high-impact client issues with root cause analysis and resource coordination.
• Project Management: Lead departmental and cross-functional initiatives aligned with corporate goals.
• Employee Engagement: Balance the needs of employee engagement, client satisfaction, and budget management.

Principal Responsibilities:

• Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.
• Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage.
• Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients.
• Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service.
• Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies.
• Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customer’s experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold.
• Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.
• Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.
• Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals.

Apply Here: