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Diebold Nixdorf | Senior Service Desk Coordinator | Hyderabad | 06-03-25 | JobId: 11365

Admin

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07/03/2025

Industry Type:
Consulting/ Analytics/ Insights/ Accounting/ Audit

Job Detail:
ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

Information Protection Lead

We are seeking a highly motivated and experienced professional to build and lead our Insider Threat & Risk Management team within the Information Security group. This role is critical in identifying, assessing, and mitigating insider risks to protect our firm’s critical data, intellectual property, and operational integrity.

The Lead will develop and execute an insider threat program, leveraging behavioral analytics, security tools, and cross-functional collaboration to proactively detect and respond to threats.

What You’ll Do:

Program Development & Leadership: Design and implement a comprehensive insider threat and risk management program aligned with business and security objectives.
Threat Detection & Response: Utilize data analytics, behavioral indicators, and security tools (e.g., UEBA, DLP, SIEM) to monitor and investigate potential insider threats.
Risk Assessment & Mitigation: Conduct insider risk assessments, define detection methodologies, and recommend mitigation strategies.
Collaboration & Stakeholder Engagement: Work closely with Legal, HR, IT, Security Operations, and Compliance teams to develop policies, response frameworks, and training initiatives.
Incident Handling & Investigations: Lead investigations into potential insider threats, ensuring timely response and remediation while adhering to privacy and legal considerations.
Security Awareness & Training: Drive awareness programs to educate employees and leaders about insider risks and best practices.
Regulatory & Compliance Alignment: Ensure the program aligns with industry standards (e.g., NIST, ISO 27001, SOC2) and regulatory requirements.
Continuous Improvement: Regularly assess and refine the program to adapt to evolving threats and business needs.

What You’ll Bring:

Bachelor’s degree in information security, Cybersecurity, or related field.
6+ years of experience in information security, with a focus on information protection, DLP and data protection.
Strong understanding of information security frameworks, regulations, and standards (e.g., ISO 27001, NIST, GDPR).
Familiarity with network security, endpoint protection, and cloud security principles.
Ability to balance proactive prevention with reactive incident response.
High ethical standards and discretion when handling sensitive information.
Demonstrated ability to build and lead teams, with excellent communication and interpersonal skills.
Experience with security technologies such as data classification, DLP, encryption, SIEM, and access controls.
Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or equivalent.
Excellent analytical and problem-solving skills, with the ability to assess risks and recommend effective solutions.
Strong communication and interpersonal skills to collaborate with various teams and stakeholders.
Proven track record of successfully implementing and managing information protection programs.

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we’re building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don’t meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com

Apply Here:

Synchrony | Information Security Analyst (L08) | Hyderabad | 06-03-25 | JobId: 11363

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07/03/2025

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Industry Type:
HR / Staffing

Job Detail:
JOB_POSTING-3-68009

Job Description

Role Title: Information Security Analyst (L08)

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview: This role belongs to the Cryptography Engineering organization within the Information Security function.

Role Summary/Purpose: The Information Security Analyst will be responsible for planning and implementing security measures to protect computer systems, networks and data. The person in this position is responsible for a broad range of multi-tasking, including the day-to-day management of information security tools and devices, project implementation of security initiatives, and will include significant responsibilities for the security administration of a wide variety of IT systems across the enterprise. The individual in this position interacts closely with associates from various IT teams — including the application development, infrastructure, and business intelligence teams — and with many other business areas throughout the organization. This position is also responsible for access controls, security incident detection and response, security control documentation, and reporting.

Key Responsibilities

Serve as the subject matter expert (SME) for technical security: solutions, controls and architecture
Provide day-to-day administration and technical support for Secrets Management tools like Hashicorp Vault, AWS Secrets Manager , AWS KMS etc.,
Provide technical security administrative duties for infrastructure related to firewalls, encryption, intrusion detection systems, vulnerability scanning, security monitoring tools, authentication, web filtering, identity management, access control systems, and their associated logs and processes
Provision and audit access controls on information systems containing sensitive data
Some IT audit functions such as folder permission requests and proper Active Directory (AD) account use
Monitor system logs, tools and network traffic for unusual or suspicious activity. Interpret such activity and make recommendations for resolution
Perform risk and vulnerability assessments, followed by appropriate remedial action, to mitigate risk and ensure that systems are protected from known and potential threats and are free from known vulnerabilities
Contribute to IT risk identification, classification and response processes
Contribute to the enterprise risk management process as needed
Perform technical security project implementations and meet project deadlines
Actively contribute to inter-departmental and cross-functional teams for the protection of information assets
Research and stay up-to-date on current security threats and vulnerabilities to relevant information systems
Provide support for the preparation and execution of InfoSec audits
Provide support and direction for improving InfoSec policies, processes, and standards

Required Skills/Knowledge

Bachelor’s degree in an Information Technology or a similar field with 0-2 years of experience.
Hands-on experience with encryption protection platforms like Hashicorp Vault, AWS Secrets Manager, KMS, Azure Key Vault, CipherTrust etc.
Expertise in deploying encryption solutions
Proficiency in configuration and managing encryption security tools
Strong Ability to diagnose and resolve complex security issues
Experience with change and incident management methodologies
Experience working hybrid and multi-cloud (IaaS/PaaS/SaaS) environments
Competency in using scripting languages such as PowerShell, Python or Bash for automating security tasks and developing custom tools
Effective in documenting processes, reporting incidents, and collaborating with technical and non-technical teams
Creating scripts, Ansible Playbooks and understanding of DevOps to support CI/CD.
Understanding on Terraform to support automation
Demonstrated experience coordinating and supporting complex enterprise projects, including endpoint security tools deployment, enhancements, integrations, and upgrades

Desired Skills/Knowledge

Displays passion and responsibility to the customer either internal or external
Good Understanding on Encryption tools like Hashicorp Vault and Cloud services like AWS KMS, Azure Key Vault, AWS Secrets Manager etc.,
Good understanding of IS security controls, monitoring systems and business drivers that impact security policy and practice.
Understand DevOps and ability to build pipe lines as part of CI/CD framework.
Knowledge of IS security principles and best practices
Knowledge and experience with Secure coding practices/ System Integration/ Network Administration/ TCP/IP protocols/ Intrusion Detection/Prevention/ Security Incident handling/ Security Information and Event Management (SIEM)
Experience reviewing information and articulating solutions in a fast growing and dynamic environment
Ability to work well with others in a collaborative and dynamic environment with an expectation to assist in all InfoSec areas as needed
Qualys, Splunk, or other security tool knowledge a plus
Strong organizational and analytical skills
Excellent multi-tasking abilities
Excellent communication and writing skills
Excellent interpersonal skills
Persuasion and negotiation skills
Must be flexible and able to work in a team environment

Eligibility Criteria

Bachelor’s degree in an Information Technology or a similar field with 0-2 years of experience.

Work Timings: 3:00 pm to12:00 am IST (Candidate should be flexible working in shifts)

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants

Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, PIP)
L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
L04+ Employees can apply

Grade/Level: 08

Job Family Group

Information Technology

Apply Here:

NTT DATA North America | ITIL Account Service Advisor | Noida | 06-03-25 | JobId: 11362

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07/03/2025

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Industry Type:
IT / Software Dev

Job Detail:
Req ID: 314803

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITIL Account Service Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

We are currently seeking an Incident Manager to join our team. The Incident Manager role is to identify, synthesize, organize, and manage IT issues to support end users across the enterprise. This strategic (design) and hands on delivery (implementation) role manages all aspects of Incident Management, creates guidelines for process usage, and how it integrates with the other processes, and how to keep it from growing stale.

An ideal candidate thrives in a dynamic fast-paced environment and has an ITIL background in leading content and information architecture strategy across an organization.

In your role, you will …

▪ Work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision

▪ Define the Incident management strategy and focus on Gaps and Process improvements

▪ Work effectively across the organization with stakeholders, service teams and subject matter experts to support IT issues

▪ Compile, analyze, and report statistical data and trends relating to service level compliance and operational effectiveness

▪ Develop and maintain thresholds/severity matrix, escalations matrix, incident playbooks and perform PIRs.

▪ Act as an adviser to business and IT personnel on Incident management matters, including policy decisions on process improvements

▪ Set direction and provide a framework through which Incident Management process improvement objectives can be delivered

▪ Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs

▪ Gather feedback from end users to understand how to improve efficiencies when it comes to Incident management

▪ Provide relevant coaching, training, and support to champion Incident management culture within the organization.

As our ideal candidate,

▪ You have a University Degree in Engineering, Computer Science, or relevant technical degrees

▪ You have 5 years of experience as an IT Incident Manager

▪ You have 5 years of experience in ITIL implementation and Project coordination

▪ You have ITIL Foundation Certification

▪ You have 5+ years of experience of ITSM processes and ServiceNow, specially ServiceNow Incident Management module.

▪ You have outstanding communication skills – Written and Verbal, in English

▪ You have expertise on Microsoft Word, Excel and Powerpoint

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Apply Here:

Zerozilla | Sr.SOC Manager | Bengaluru | 06-03-25 | JobId: 11361

Admin

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07/03/2025

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Industry Type:
HR / Staffing

Job Detail:
Overview

The purpose of the IT Change Manager role is to manage the activities of the MUFG Pension and Market Services IT Change Management process and to minimize the impact of IT changes on the production environment and day to day business operations.
Key Accountabilities and main responsibilities
Strategic Focus

Develop, implement, and maintain IT Change Management processes.
Provide advice and guidance on change management policy and process to internal & external stakeholders.
Review and assess IT changes across multiple IT platforms and technologies.
Identify and prevent adverse impacts that may result from planned changes.
Work collaboratively with change owners to ensure the impacts of changes to any of the components supporting enterprise applications are understood and managed to maintain defined service levels.

Operational Management

Liaise with Vendors and 3rd party providers to plan and prepare changes.
Ensure individual Requests for Change (RFC’s) have been appropriately tested, documented, resourced, and scheduled.
Develop and maintain an IT Forward Schedule of Change calendar.
Schedule and facilitate IT Change Advisory Board meetings including chairing meetings when required.
Ensure all Requests for Change (RFC’s) are approved by the Change Advisory Board (CAB) prior to implementation.
Provide updates on the status of current changes.
Facilitate and document change Post Implementation Reviews (PIR’s).
Define relevant reporting metrics and produce regular reporting on these metrics.

Governance & Risk

Adhere to all MUFG Retirement Solutions standards, policies and procedures.
Ensure all changes are in compliance with IT change management processes.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Experience

Overall 10+ years’ experience with Minimum of 7+ years in IT Change Control experience in a multi-platform environment.
ITIL Foundation Certificate
ITIL Release Control & Validation
ITIL Operational Support & Analysis
Experience in and knowledge of network and server infrastructure architecture and components.
Experience in network and operating system software installation and configuration.

Personal Attributes

Excellent planning and organizational skills
Well-developed interpersonal, communication and facilitation skills
Ability to represent changes to the CAB and chair change meetings.
Effectively communicate with the global teams/stakeholders all the information related to changes.
Practical and simple problem-solving approach.
Willingness to accept responsibility for all the IT Changes incorporated.

Apply Here:

MUFG Pension & Market Services | IT Change Manager | Mumbai | 06-03-25 | JobId: 11360

Admin

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07/03/2025

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Industry Type:
BFSI / Fintech / NBFC

Job Detail:
Overview

The purpose of the IT Change Manager role is to manage the activities of the MUFG Pension and Market Services IT Change Management process and to minimize the impact of IT changes on the production environment and day to day business operations.
Key Accountabilities and main responsibilities
Strategic Focus

Develop, implement, and maintain IT Change Management processes.
Provide advice and guidance on change management policy and process to internal & external stakeholders.
Review and assess IT changes across multiple IT platforms and technologies.
Identify and prevent adverse impacts that may result from planned changes.
Work collaboratively with change owners to ensure the impacts of changes to any of the components supporting enterprise applications are understood and managed to maintain defined service levels.

Operational Management

Liaise with Vendors and 3rd party providers to plan and prepare changes.
Ensure individual Requests for Change (RFC’s) have been appropriately tested, documented, resourced, and scheduled.
Develop and maintain an IT Forward Schedule of Change calendar.
Schedule and facilitate IT Change Advisory Board meetings including chairing meetings when required.
Ensure all Requests for Change (RFC’s) are approved by the Change Advisory Board (CAB) prior to implementation.
Provide updates on the status of current changes.
Facilitate and document change Post Implementation Reviews (PIR’s).
Define relevant reporting metrics and produce regular reporting on these metrics.

Governance & Risk

Adhere to all MUFG Retirement Solutions standards, policies and procedures.
Ensure all changes are in compliance with IT change management processes.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Experience

Overall 10+ years’ experience with Minimum of 7+ years in IT Change Control experience in a multi-platform environment.
ITIL Foundation Certificate
ITIL Release Control & Validation
ITIL Operational Support & Analysis
Experience in and knowledge of network and server infrastructure architecture and components.
Experience in network and operating system software installation and configuration.

Personal Attributes

Excellent planning and organizational skills
Well-developed interpersonal, communication and facilitation skills
Ability to represent changes to the CAB and chair change meetings.
Effectively communicate with the global teams/stakeholders all the information related to changes.
Practical and simple problem-solving approach.
Willingness to accept responsibility for all the IT Changes incorporated.

Apply Here:

Wipro | Problem Manager – L2 | Mumbai | 06-03-25 | JobId: 11359

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07/03/2025

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Industry Type:
IT / Software Dev

Job Detail:
Job description:Job Description

DoRESPONSIBILITIES• Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts• Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities• Ensures that the individual activities of the process are carried out with regards to agreed service quality levels• Ensures Problem Analysts are adhering to the Problem Management Process• Provides status updates on problems and known errors• Provides guidance, direction and coaching on Problem Management activities• Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process• Functions as point of escalation for Problem Management Analysts• Conducts Problem Reviews• Responsible for liaising with and providing reports to other Service Management functions• Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions• Coordinates with Incident Management, Change Management, and Configuration• Management to ensure correct and consistent data is provided to the Problem Management process• Coordinates Problem Analysts’ time for problem resolution and proactive analysis• Tracks status of Requests For Change (RFCs) initiated by Problem Management• Estimates “cost” of solutions

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KEY SKILLS AND COMPETENCIES• Strong communication and presentation skills• Technical knowledge• Good understanding of statistical and analytical principles and processes• 10-12 years of ITSM experience in Change and other processes• ITIL V3 / 2011 Foundation or Intermediate certification• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

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Apply Here:

Wipro | Problem Manager | Hyderabad | 06-03-25 | JobId: 11358

Admin

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07/03/2025

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Industry Type:
IT / Software Dev

Job Detail:
Job description:Job Description

DoRESPONSIBILITIES• Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts• Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities• Ensures that the individual activities of the process are carried out with regards to agreed service quality levels• Ensures Problem Analysts are adhering to the Problem Management Process• Provides status updates on problems and known errors• Provides guidance, direction and coaching on Problem Management activities• Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process• Functions as point of escalation for Problem Management Analysts• Conducts Problem Reviews• Responsible for liaising with and providing reports to other Service Management functions• Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions• Coordinates with Incident Management, Change Management, and Configuration• Management to ensure correct and consistent data is provided to the Problem Management process• Coordinates Problem Analysts’ time for problem resolution and proactive analysis• Tracks status of Requests For Change (RFCs) initiated by Problem Management• Estimates “cost” of solutions

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KEY SKILLS AND COMPETENCIES• Strong communication and presentation skills• Technical knowledge• Good understanding of statistical and analytical principles and processes• 10-12 years of ITSM experience in Change and other processes• ITIL V3 / 2011 Foundation or Intermediate certification• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

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Apply Here:

Parking Network B.V. | Incident Manager – TechOps Lead (Bengaluru, IN) | Bengaluru | 06-03-25 | JobId: 11357

Admin

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07/03/2025

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Industry Type:
Advertising Services

Job Detail:
₹10L – ₹12L

Bengaluru

4 years of exp

Full Time

Visa Sponsorship

Not Available

Remote Work Policy

In office

Relocation

Allowed

Skills

SQL
Communication Skills
ITIL
Linux
Incident Management

About The Job

GMP has established itself as the pioneer of Interoperable Smart Parking which connects all parking and mobility stakeholders on a common platform who are operating in silos. GMP has had great success in the European market and is now expanding in US and other markets globally. This is an opportunity to be part of a high growth team with a global footprint.

Job Responsibilities:

Build a high-performance Tech Ops team.
Lead SOPs development excercises regularly to cover all the on-ground cases.
People manager for the team with responsibility for establishing objectives and providing feedback, career development.
Manage the day-to-day operations of the shift, ensuring SLA commitments are met.
Performing planned maintenance checks and calibrations and submitting appropriate reports in a timely manner.
Develop and improve best practices, guidelines, runbooks and checklist for technical operations team.
Handle client escalations, help and provide solutions to fix any incident.
Monitor the critical applications and proactively notify whenever there is any deviation, to name a few like Kibana, Crashlytics, APM, Cloudwatch, etc.
Open and track tickets through resolution and give summary reports to customers.
Diagnose software, hardware, networking and systems failures and share inputs on SOPs that needs automation with tech teams.
Execute resolutions to problems and follow standard practices.
Determine, record and work with team to revise current procedures to enhance customer satisfaction.
Develop troubleshooting tips and tools to use in diagnosis.
Efficient handling of on-ground incidents.
Lead review meeting with Internal & External stakeholders (Weekly / Monthly).
Follow defined escalation path when needed.
Re-routing misdirected incidents that have not been handled in a timely manner.
Work with Incident Resolution Team and respective SDMs / IT SPOCs for faster restoration of services.
Communicating across organizational boundaries – from engineers through to CXOs.

Skills

Team Management.
Communication and Stakeholder Management.
Ability to think logically.
Problem solving skills.
Knowledge of ITIL framework.
Knowledge on Agile methodology.
Experience with managing IT environments.
Knowlege on ticketing toolsl like Atlassian Suite, Asana, Zendesk, Salesforce etc.
Good verbal and written communication

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Sutherland | Incident Manager | Hyderabad | 06-03-25 | JobId: 11356

Admin

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07/03/2025

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Industry Type:
IT / Software Dev

Job Detail:

Senior Technical Manager- US SHIFTS

Experience: 12-15 years (8-10 years in Java development & UI stacks React/Angular. Must be tech Agnostic)

Job Summary:

We are seeking a highly skilled and experienced Senior Technical Manager to join our team. This role involves working closely with a large telecommunications client in the U.S. The successful candidate will possess a strong Java development background, with 8-10 years of hands-on experience in hardcore development and continuous releases.

Key Responsibilities:

Must be a hands-on Technical Leader, in terms of

Knowing the technical stack, Databases,API endpoints, Request-Responds payloads, Monitoring and Logging stacks.

Should be able run quick queries on the db to do health check of the system

Should be able check Dynatrace, ELK logs etc to stack trace and check where the issues are occurring

Identify patterns, involve the respective Development team and troubleshoot issues on incident Bridges

Analyze and troubleshoot issues across various tech stacks, ensuring prompt resolution.

Drive incident analysis and create comprehensive summaries of incidents and outages.

Maintain effective communication with clients, responding to requests from both offshore and onshore teams.

Collaborate with leadership to receive guidance and execute tasks efficiently.

Understand and interpret client needs, providing timely and amiable responses.

Utilize tools such as Jira, Excel, and others for project management and reporting.

Required Skills and Qualifications:

Technical Expertise: Extensive experience in Java development and front-end technologies.

Experience: 12-15 years total experience, with 8-10 years in core Java development and experience in continuous release environments.

Apply Here:

ANZ | Change Manager | Bengaluru | 2025-03-05 | JobId: 11353

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06/03/2025

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Industry Type:
BFSI / Fintech / NBFC

Job Detail:

Ensure high quality, high touch service model to users

Ensure high resolution of questions/issues/bugs upon initial contact with users
Capture feedback from users and seek to improve system functionality via working closely with the business and the Technology support and development teams.
Identify and provide any additional training needs for the users
Involvement in various testing activities for the systems ahead of new implementation/releases and identification of any issues in the upcoming release/features
On boarding/training of new users to the platform
Support the larger SS team in monthly analytics and stats
Involvement in various requirements/projects to support and develop the OCP Platform

What will you bring

To grow and be successful in this role you will ideally bring the following:

Strong technical accounting and finance knowledge
Strong people management and leadership skills
Strong excel and financial statement analysis experience highly desired
Domain knowledge of Institutional RA businesses, Corporate and/or wholesale credit
Strong communication skills including ability to communicate confidently and effectively with the business, senior executives, and external stakeholders
Proven expertise in investigative skills, with a track record of identifying root causes and provide solutions
Able to build strong, open, and collaborative working relationships.
Strong understanding of the Institutional business (Credit knowledge preferred)
Knowledge of ANZ Credit Risk Systems and data preferred
Strong written and verbal communication skills.
Demonstrated problem solving ability
Growth mindset

Apply Here: