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Job Location: Bengaluru(Domlur)
Job Detail:
Job description:
ONLY BE/BTECH/BCA/MCA (2018-2022) passout
work from office
Rotation shifts
CtC: 5.5 LPA
Should have any one certificate CCNA or CCNP or RHCE
If you are interested, please attach your resume
Monitoring, troubleshooting and resolving server and network problems.
* Working with various internal/external stakeholders to narrow down problems and achieve resolution.
* Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff.
* Ensuring SLA’s are achieved and Platform Operations work quality expectations are met.
* Ensuring the accuracy of the Platform Operations procedures/documents.
* Diagnosing troubles identified by network, monitoring and working to resolve issues.
* Handling multiple concurrent tasks with minimal supervision and low escalation level.
* Acting as Platform Operations representative on phone incidents.
* Being Proficient and up-to-date on Client systems and utilizing the knowledge for day to day troubleshooting.
* Maintaining advanced knowledge of Client systems.
* Acting as an escalation point within the Platform Operations.
* Acting as shift lead when required.
